Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
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Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable service !!
2 April 2026
Good overall
Pretty good overall.
I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package has come from! The second photo was too poor quality to tell anything.
2 April 2026
Reply from Stackry
Hello Karen. Thank you for your feedback. We’re sorry to hear that your experience felt both expensive and slower than expected. We’d appreciate the opportunity to review your shipment and see where things may have fallen short. Please feel free to reach out to us at support@stackry.com with your account details so we can take a closer look. Have a great day!
Very easy to use
Very easy to use, good communication with the photos of the package, user friendly site and much more
2 April 2026
Stackry opened my sealed collectors…
Stackry opened my sealed collectors item, and has been incredibly frustrating to deal with in terms of getting compensation
17 March 2026
Reply from Stackry
Hi Benjamin. Thank you for your feedback. We’re truly sorry to hear how frustrating this experience has been, especially when it involves a collector’s item—we understand how important those can be. For international shipments, we are required to open packages for export compliance. This allows us to verify that there are no hazardous or prohibited items inside, and it’s a standard requirement we must follow as a freight forwarder.
That said, we do our best to handle all items with care, and we’re sorry if this process impacted your item. Thank you and and have great day.
Quick and love how I am informed every…
Quick and love how I am informed every step of the way. Great stuff! Thank you!
1 April 2026
Fast and easy.
1 April 2026
Fast and efficient works great
Fast and efficient works great. Website is quick and easy to use
1 April 2026
great and swift service
1 April 2026
Lost my parcel
Lost my parcel. Refused to pay out the amount worth and claim that it was under declared when it was warranty parts that are invoiced as 0$. But without these parts, hundred of dollars worth of equipment can’t be used now. Worst service ever.
Response to stackry’s reply: Imagine losing a priceless heirloom or my grandmother remains. Sometimes, you guys losing the parcel cost more than the actual value of the item itself - and no matter what your liability rules are, that’s still on you.
31 March 2026
Unprompted review
Reply from Stackry
Hello. We’re very sorry to hear about your experience and understand how frustrating it is for a package to go missing in transit. For transparency, the declared description, quantity, and value provided for each item are used not only for shipping documentation but also to determine the maximum liability coverage in the event of loss or damage. You may review or package protection policy here: https://www.stackry.com/limits-of-liability. If you would like to discuss further, please feel free to reach out to customer service at support@stackry.com directly so we can review your shipment.
The prices aGreat Prices and Excellent Support Experiencere attractive and encourage…
The prices are attractive and encourage further dealings with you. Also, your support team is cooperative and helpful with information. Additionally, Arabic language support is available for me as well. Thank you.
31 March 2026
Reply from Stackry
Hi Fahad! Thank you for taking the time to leave Stackry such a nice a review. We appreciate your feedback and are glad to hear that you had a positive experiences with our Arabic support team and service.
very bad
very bad , attention they can keep yours products.
the worst service
26 March 2026
Unprompted review
Reply from Stackry
Hello Guillaume, We’re sorry to see your review and are concerned by your comments. At this time, we’re unable to find any record or details that support the situation you’ve described. Stackry does not withhold or keep customer items without cause, and all shipments are handled in accordance with our documented policies and procedures. If there’s been a misunderstanding or an issue with your shipment, we’d genuinely like the opportunity to look into it and help. Please reach out to customer service at support@stackry.com with your account or shipment details so we can investigate further.
Amazing service
Amazing service, really good customer service, helped me through my first time using. Lots of emails confirming what was happening. Will definitely be using Stackry again.
31 March 2026
Unprompted review
Reply from Stackry
Hi Debbie! Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
I had a very quick and clear answer to…
I had a very quick and clear answer to my questions
31 March 2026
I used Stackry as a package forwarding…
I used Stackry as a package forwarding service and unfortunately had a very disappointing experience.
I ordered multiple items (shells) from a seller on eBay, and the package was successfully delivered to Stackry’s warehouse. From there, Stackry repackaged the parcel and forwarded it to me via FedEx.
However, when I received the shipment, 3 shells were missing — meaning I only received part of my order.
I immediately contacted Stackry and provided full evidence, including: – Photos of the package I received
– Photos of the contents
– My purchase invoice
– Images of the original box before repackaging
Stackry responded by claiming that all items were included, but the only evidence they provided was a blurry and unclear image which does not clearly show the contents of the package or identify the items.
Importantly, the parcel was repackaged by Stackry, yet there are no clear photos or video showing the contents after repacking. This means there is no verifiable proof that all items were included when the shipment was dispatched to me.
I raised this concern and requested clearer evidence (such as detailed images or video of the repacking process), but this was not provided.
As a result, I am left at a loss, with missing items and no clear accountability. Stackry continues to deny responsibility despite insufficient evidence.
To make matters more difficult, the seller on eBay believes they shipped all items, and Stackry is denying responsibility, leaving me stuck between both parties.
I have now raised a formal complaint, but the issue remains unresolved.
Overall, this has been a frustrating experience. I would expect a forwarding company that repackages parcels to provide clear documentation of contents, especially in situations like this.
I hope Stackry reviews this case properly and improves their processes for documenting repackaged shipments in the future.
25 March 2026
Unprompted review
Reply from Stackry
Greetings. Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused and understand how concerning it is to believe items are missing.
As part of our investigation, we carefully reviewed our warehouse video surveillance from the time your package was received and consolidated. Based on that review, we can confirm that all items received at our facility were included at the time of repacking and shipment.
While our video footage is proprietary and cannot be released, we did provide photos from your shipment to offer as much visibility as possible. That said, we recognize this was your first shipment with us, and as a gesture of goodwill, our customer support team issued a courtesy credit to your account.
We truly regret that your experience did not meet expectations and understand how this situation may feel unresolved from your perspective. If there is any additional information you would like us to review, we remain available to assist. We hope you might consider revising your review based on this additional context. Thank you and have a great day!
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