After trying to resolve my email problem for 4 days, and only getting typed messages on the Stablepoint site which I just couldn't follow myself, I eventually got a call back from John R at Stablepoi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a domain renewal problem: domains were showing as renewed in Stablepoint's system, but had been neither renewed nor invoiced for. Raised support ticket and got no response in fourteen hours.... See more
Company replied
Alif was extremely helpful and professional in assisting me with moving my email hosting to Zoho. He quickly added the required DNS TXT record for verification and configured the MX records perfect... See more
Company replied
Needed support from Stablepoint today as my emails weren't working correctly. I'm not the most technical person when it comes to computers, websites and emails but the support from Krasimira was brill... See more
Company replied
Company details
Written by the company
Stablepoint provides fully managed cPanel™ web hosting, in a choice of 80+ global locations using cloud infrastructure from Amazon Web Services, Google Compute & others. Our aim is to focus on what makes hosting great: reliable servers, easy to use systems and fantastic customer support.
Looking to move Host?
Written by the company
- Quick Setup and Free Migrations by Super Tech Experts
- With years of experience in the industry our aim is to focus on what makes hosting simple and easy to manage. Our team will help you every step of the way with a free migration and domain transfer included with every package, and a choice of 80+ global locations so you can give the best possible performance to your users!
- Powerful Reseller Hosting Options
- Reseller Hosting & Premium Reseller Hosting options with Stablepoint. Enterprise SSD / CloudLinux / 24/7 Support / Free SSL Licenses / Free 2X Daily backups & Domain registration or transfer backed by a fully white-labelled platform - Join today and host with Stablepoint.
Contact info
London, United Kingdom
- 020 8191 9755
- support@stablepoint.com
- stablepoint.com
4.5
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Carlos,
Very useful is what we aim to be, thank you for taking the time to review us today. Please feel free to reach out anytime of the day, we are always here and ready to assist.
-Sam, Customer Advocacy
Help with DNSSEC
I have been with Stablepoint ever since they took over Hostica, who I had been with since 2001.
What prompts this review is the outstanding service I received from Carlos A. when enquiring about enabling DNSSEC. He went out of his way to help, and when discovered that Stablepoint Nameservers did not support DNSSEC, he pointed me to Nameserver services that would support DNSSEC and offered to help set everything up.
As it stands, at this moment, the headache of changing Nameservers is not worth it for the small benefit enabling DNSSEC will have for my particular domain; however in the future I intend to revisit this and with the Stablepoint teams assistance, I am sure it will be successful.
30 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Dario,
Thank you so much for your wonderful feedback and mentioning Carlos! DNSSEC is a powerful tool and we are glad to see he was able to assist you with getting secure and setup. If you ever need further assistance or questions answered, please don’t hesitate to reach out, we are always here and ready to support, 24/7.
-Sam, Customer Advocacy
Needed PHP updating
As always, my request for assistance to deal with an issue on my website was managed promptly & successfully. I am not very savvy with the Cpanel stuff & very much appreciate Stabepoint's support.
4 November 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Cuppa!
Thank you for your wonderful feedback for our teammates! We always strive to provide the best possible assistance so it's nice to be appreciated. Please do not hesitate to contact us again, we are here and ready, anytime of the day.
-Sam, Customer Advocacy
Good support through chat, not through support tickets
Had a domain renewal problem: domains were showing as renewed in Stablepoint's system, but had been neither renewed nor invoiced for.
Raised support ticket and got no response in fourteen hours. Went on chat and, after a little to-and-fro the issue was resolved within thirty minutes.
Initially the agent seemed to be looking at someone else's account, as they referenced an invoice for a domain that wasn't mine. After they went to their second-line support, it was quickly fixed and the domains renewed.
1 November 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Robin,
Thank you for sharing your experience and for taking the time to leave a review. We’re glad to know the domain renewal issue was resolved and appreciate your patience while our team worked through it.
Your feedback on response time and account handling is really valuable, we’ll make sure it’s shared with our support leaders to help us improve. We’re happy everything’s now back on track and truly appreciate your continued trust in us.
If you ever need a hand again, our team is always here to help.
-Dyane, Customer Advocacy
We were forced to migrate servers
We were forced to migrate servers, and while it was supposed to be done on a friday, they waited until monday morning. (at which point they told us it was complete) It is thursday and our company emails still dont work. Horrible company, does not care about clients at all. Asked us not to call anymore until "migration is complete" who knows when that will be. They did no homework on what it would take to succeed in migrating our account and want to blame us and microsoft for the issues. Unreal
It is now tuesday, two weeks later and we still are not through this. No emails now becuase our domain limit size had been reached. Someone should have reviewed how these changes would affect us before migrating our account. Im in shock at the lack of professionalism and communication.
28 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Andrew,
My name is Hernan, and I’m part of the Customer Advocacy Team. I’m truly sorry to hear about your experience with the server migration. I understand how disruptive it must be to have your company emails still down days after the migration was supposed to be completed.
While migrations can sometimes take longer due to legacy systems, data volume, or compatibility issues, the delay and lack of communication you’ve described are not acceptable.
I’ve already located your account and will personally do my best to make things right for you as quickly as possible.
I’ll be reviewing your support ticket shortly and will follow up with updates. Please know that I’m here to advocate for you and ensure your concerns are addressed properly.
Thank you for your patience, and again, I apologize for the inconvenience caused.
Hernan, Customer Advocacy.
Backing up my websites
Halif Fachrizal, and others at Stablepoint, are very knowledgeable, pleasant, and helpful individuals.
29 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Alright! We do take pride on our support team. Halif and the team works hard to provide reliable support so we do appreciate you highlighting our team! We are always here to help, please reach out anytime!
James,
Customer Advocacy
Looking to move on.
Stablepoint took over our account some time ago. We were actually hosted by a 3rd party but Stablepoint was who we paid. They have now forced us into a migration that I was told was necessary but not a big deal. So the results were that the migration was not completed when expected, spilled into business hours and created many problems and loss of revenue for our company. The support team did little to help. Overall, just a very bad experience. There was nowhere to reply. Where did you reach out to me? I still have not been contacted by phone or email and issues continue with no responses on the latest response on an open ticket.
24 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Jon. Thank you so much for sharing this with us. I’m truly sorry to hear that the migrations didn’t go as smoothly as expected. I’d really like to take a closer look and help get this sorted with your provider on your behalf. I’ve reached out to you privately to gather a few more details so we can better understand what happened and make things right. I look forward to your reply!
We have reached out to via Trustpilot for your contact details.
James,
Customer Advocacy
Slow response times, poor customer service
I originally had a Managed VPS with ThePrimeHost for many years, which was bought out by Stablepoint. Since Stablepoint has taken over, outages have become more frequent. Servers are not updated. Support is slow to respond and fix actual issues. Once, they even argued with me that an outage was not their responsibility to fix, because their VPS plans are unmanaged. I reminded them that I was a customer with a managed VPS that came with their purchase of ThePrimeHost, and they eventually got around to fixing it MANY hours later. Today, another issue... a missing WHM/ cPanel license file, so I can't log in to WHM or cPanel. It took 3 1/2 hours to get a response to my ticket, then they claimed they can't get into my server, despite the fact that I've already provided them with the root username and password. Every single time, it's a shitshow!
Edited to reply to Stablepoint's response:
There's nothing complex about the issue. Stablepoint did not renew the cPanel license which caused the issue. We are now at almost 9 HOURS since the issue was reported to them, and it is still NOT RESOLVED. It's not complicated to renew a cPanel license.
25 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi BD,
Thank you for taking the time to share your feedback.
Our support team strives to resolve tickets as quickly and efficiently as possible, and we take every case seriously so its not nice to hear your recent experience didn't meet your expectations.
It sounds like this issue was particularly complex and we would appreciate the opportunity to get your ticket number so that we can ensure things are resolved for you. We have reached out privately and thank you again for contacting us.
–Sam, Customer Advocacy
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Moe,
Thank you for the kind words! We are happy to be of assistance today.
If you have other questions or issues please don't hesitate to contact us, we are here and ready 24/7!
-Sam, Customer Advocacy
Domain Transfer
Carlos A responded to my query quickly and followed up with an email to confirm that my Domain had successfully been transferred from another host.
Excellent Customer Service
20 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Li-in,
Thank you so much for your wonderful 5-star review! I’m really glad to hear that Carlos was able to assist you promptly and make sure your domain transfer went through smoothly. If there’s ever anything you need in the future, please don’t hesitate to reach out. We’re always happy to help.
Jameson, Customer Advocacy
Great and fast support
Very fast support and easy, the representative fix mi issue
22 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Eliseo! We are thrilled to know that our team provided a quick and easy assistance! If you need assistance in the future, contact us anytime!
James,
Customer Advocacy
Excellent tech support from Hajrul and…
Excellent tech support from Hajrul and Devin
21 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi George! Thank you for highlighting our colleagues, Hajrul and Devin. We are glad to know that they provided excellent service. We are always happy to help, reach out anytime!
James,
Customer Advocacy
I asked for help and Yuga Kurniawan…
I asked for help and Yuga Kurniawan came along and sorted the problem out. It was a pleasure to communicate with him.
Thank you Yuga....
19 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Phil,
Thank you so much for the 5 stars, we're thrilled to hear that Yuga got your issue sorted today! It is always so nice to hear when one of our teammates has a positive impact, if there is anything else we can help you with please feel free to reach out to us again!
-Sam, Customer Advocacy
Excellent team work
I had a prompt response by Novri P. Jonathan R from the sales team was helpful & not overly pushy, which was great. He passed me off to help from Saheetha who was very attentive to the details of my ticket. Followed up by Tanya L & Riza MNR who finished my ticket well & found a root issue. Thanks for a great experience.
17 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Jeff,
Thank you so much for your wonderful 5-star review! I’m so pleased to hear that Novri, Jonathan, Saheetha, Tanya, and Riza worked together to identify and completely resolve the issue. It’s great to know their teamwork and attention to detail made your experience such a positive one.
Your kind words will mean a lot to everyone involved and I know they'll be thrilled to hear your feedback. We really appreciate you taking the time to share your experience, and please don't hesitate to reach out any time you need a hand. We're always here to help.
Jameson, Customer Advocacy
Great
Spent 27.99 on square space for no support, 8.99 here and ALL the support!
15 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Joe,
Thank you so much for your kind words! We're thrilled to hear that you found great value in our support, especially compared to other platforms. We believe that excellent service shouldn't come at a premium, and it's wonderful to know our team made a difference for you.
If there's ever anything else you need, we're just a message away!
Hernan, Customer Advocacy.
Quick, friendly customer support, accurate resolution!
Quick service, friendly and with the answers needed to guide me through a resolution! Thank you Martin!
14 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Heya Kirsten! Thank you so much for sharing this positivity. We are happy to know that Martin got you all sorted. If you ever need further assistance, don't hesitate to reach out!
James,
Customer Advocacy
Support was super quick and friendly…
Support was super quick and friendly (Thanks Halif). In general support staff has patience, friendly attitude and they are quick to answer. 99% of the time, problems are solved during the conversation.
12 October 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Krista! Thank you for sharing this positive experience. We are glad that our team, specially Halif, displayed patience and reliability during your conversation. If you ever need further assistance, don't hesitate to reach out!
James,
Customer Advocacy
The servers are very stable
The servers are very stable, save for afew rare cases when emails faulter. The support staff respond in time and they know what they are doing, super happy with service.
20 September 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
That’s awesome to hear! We’re really glad you’re happy with the service and that our team’s been able to keep things running smoothly for you. Thanks for the kind words, we’ve got your back whenever you need us!
James,
Customer Advocacy
smart and kind supporting team
28 September 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello A,
Thank you for this review! It is always nice to see that our customer care team is doing a good job. Please contact us anytime!
-Sam, Customer Advocacy
Stablepoint is always fast and…
Stablepoint is always fast and thorough. I always have a goood experience and this was no exception!
25 September 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Coach Randy!
Fast and thorough are wonderful accolades for our team, this is very nice to hear. As always, contact us anytime of the day that you have any questions or need any assistance with your services!
-Sam, Customer Advocacy
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