Simple to sign-up, simple to choose an installation day. No hassle or problem with the installation, although they turned up slightly later than they had informed me. The engineers were swift, clean... See more
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Review summary
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What people talk about most
Based on these reviews
Squirrel Internet are brilliant! Had placed an order with a different provider, but they messed up the order. Squirrel, on the other hand, got us back online really quickly and all the staff I spoke t... See more
Company replied
Squirrel internet uk AMAZING …helpful from the start kept me updated and got me sorted within a day after being let down by Be fibre for over 10 days and was completely messed around by them. Paul fro... See more
Company replied
Initial talks were good and staff helpful as they would be to get new customers. Booked in installation and late the day before I get a message to say installation cancelled due to pole/line issues... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Squirrel Internet Ltd
Written by the company
No need to go nuts over your internet.
Ultrafast internet, home phone and mobile. We care about good customer service, its who and what we are about.
We reward loyalty. So why not check us out and get in touch... Find out the Squirrel difference.
Contact Us!
03333 408 555
sales@squirrel.uk.net
Contact info
1e Uppingham Gate, LE15 9NY, Uppingham, United Kingdom
- 03333 408 555
- support@squirrel.uk.net
- squirrel.uk.net
Superfast speeds and ultra low prices
4.4
Excellent
2K reviews
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was excellent
Customer service was excellent. The engineer was very helpful and polite and the router arrived next day as promised. It does what they promise
16 March 2026
Reply from Squirrel Internet Ltd
Hello,
Lovely to hear the experience so far has been worthy of 5 stars.
We are delighted to serve you as a customer and I hope we continue to do so for years to come!
Many thanks,
Team Nibbles
Cheap, but unreliable
Squirrel Beoadband is cheap - with no in-contract price rises, and first three months for £1, over the life in contract worked out £100+ cheaper than Plusnet.
BUT it is frequently (at least once per month) down with each period of lack of service often lasting several hours. If you rely on the internet, or just want to get what you paid for, perhaps go elsewhere.
Hoping to break my contract and move elsewhere due to the frequent lack of service.
24 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hi Mrs Chapman,
I appreciate your feedback, both the positive and the negative aspects as without feedback we can never improve.
With the limited information on your account, I cannot review and look at the stability of your connection.
Please reach out to our support team with some more information and we can certainly look to assist you.
Kind regards,
Team Nibbles
Only had this for 2 weeks
Only had this for 2 weeks, but no problems up to now. Left KCOM because of their prices, I’ve got exactly the same package with squirrel and it’s £25 cheaper! Also a plus is the router hasn’t got 600 wires attached to it, just compact and tidy !
9 March 2026
Reply from Squirrel Internet Ltd
Hi Suzanne,
Amazing to hear you have broke free from KCOM's monopoly and moved over to Squirrel!
Glad your first impressions are positive and you like the router also.
Kind regards,
Team Nibbles
They done a good job
9 March 2026
Reply from Squirrel Internet Ltd
Hello Customer,
Thank you for taking the time to leave a review of your experience. Awesome to know we are providing a 5-star worthy experience.
Kind regards,
Team Nibbles
Great experience from start to end
Great experience from start to end, everything done following the schedule communicated at the beginning. I spoke to the help line once and also had great service with minimal delay answering !! No regrets
9 March 2026
Reply from Squirrel Internet Ltd
Hello Ashley,
Thank you for your delightful feedback on your experience. I am glad everything was done on time and you found our support easy to reach.
Many thanks,
Team Nibbles
Reply from Squirrel Internet Ltd
Hello,
Thanks for taking the time to leave a review and I am glad you have had an experience worthy of 5 stars!
Kind regards,
Team Nibbles
Also in hull also constant issues with…
Also in hull also constant issues with connectivity dropping connections, not reaching where they promised it would and 40mps not the 900 I pay for. Wish I'd read the other reviews from this area
23 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hi Ebbie,
With a huge chunk of our customers in Hull, it is surprising to hear of the experience you are having. Please get in touch with our support team here: https://www.squirrel.uk.net/contact-support and I am sure they will be able to assist.
Kind regards,
Team Nibbles
Excellent service from Paul on chat…
Excellent service from Paul on chat function. Sorted my internet connection quickly and efficiently. Thanks a great service!
21 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hello Halima,
Nice to hear that your chat with Paul went well!
I will share your feedback with him and I am sure he will be pleased.
Kind regards,
Team Nibbles
Great service
Great service, everything was fast and reliable. Works super fast 900mb/s. Thanks
13 March 2026
Reply from Squirrel Internet Ltd
Hi Customer,
Full speeds! That's what we love to hear.
Glad to are enjoying your new service and thank you for your review.
Kind regards,
Team Nibbles
Friendly experienced staff fitted the…
Friendly experienced staff fitted the equipment and set up and internet has been fantastic.
27 February 2026
Reply from Squirrel Internet Ltd
Hi Carl,
We are delighted to hear of the friendly installers who attended to get you all set up.
If you do have any issues, please do not hesitate to reach out to us here: https://www.squirrel.uk.net/contact-support
Many thanks,
Team Nibbles
Reply from Squirrel Internet Ltd
Hey Neil,
Thank you for taking the time to leave a review and I really appreciate the 5 stars too!
Kind regards,
Team Nibbles
Customer service was great and quick…
Customer service was great and quick when royal mail lost my router
12 March 2026
Reply from Squirrel Internet Ltd
Hi Richard,
Sorry to hear your router was lost. Whilst we do find them generally very reliable, like all UK couriers, they are not perfect.
Its the way that a company reacts that can make things better though so I am glad we could sort this to a 5 star standard!
Much appreciated,
Team Nibbles
Customer Service
Customer Service Georgia was very helpful in setting up broadband service. Reliable and fast internet speeds.
16 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hello Cobra,
Love to hear that Georgia was able to help you with your service setup.
May the fast speeds continue!
Kind regards,
Team Nibbles
Good speed, service and transparency
Have been with Squirrel for 2 years and needed to assess my options ahead of contract renewal and used the live chat and Paul specifically was very helpful and useful in showing me my options and reaching a solution. Really good customer service
Have had occasional issues with internet dropping out but have always had transparency from Squirrel's website's live status page which is much better than with PlusNet or any other Openreach providers where we just had to guess. A few other quirks but I suspect that is down to our unique router setup more than Squirrel themselves but overall the service has been the best we have had from an ISP by a significant margin
20 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hi James,
Amazing to hear that we have been overall a solid provider in your experience. Like every ISP we do have the odd issue but I am pleased you have found our response better than other more national providers.
We look forwards to several more years of providing service I hope!
Kind regards,
Team Nibbles
Great product and great customer service
Customer service informative and quick to answer every time I have rang them. They actually know the answers to networking questions. The price for the speeds is great, symmetrical fibre lines. DHCP allows me to use third party equipment, would recommend!
6 March 2026
Reply from Squirrel Internet Ltd
Hey Josh,
Thanks for taking the time to share your experience. Our team are all technically trained and so generally can help with whatever is needed. Look forwards to having you as a customer for hopefully a long time!
Kind regards,
Team Nibbles
good stuff
The engineer seemed to know his stuff. Service was installed promptly with mininimal disruption. I get ping times of about 15ms to a DC in a nearby city (this is sub-par and they need to sort out some local peering).
5 March 2026
Reply from Squirrel Internet Ltd
Hello,
Appreciate the feedback and the latency sounds pretty good too. If you tried a server closer to London you should see latency even lower as a lot of our routing is in London, across a few core DCs in the UK.
Kind regards,
Team Nibbles
So far so good and I’ve not even…
So far so good and I’ve not even received my router yet, I had to call because I couldn’t get connected and to my surprise I was straight through to an English speaking superstar who had me up and running on an old router while I wait for the new one…
So refreshing to get human customer service
Top work 🐿️ 👌🏼
19 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hey Luigi,
Lovely to hear the feedback despite being in early days with us 😊. Our support team is fully UK-based and our response times are something we work hard to keep at a high standard, so I am pleased our efforts are being recognised.
Kind regards,
Team Nibbles
100% recommended.
So far, utterly brilliant. I dropped EE after they wanted to charge me £20 more for a product less than half the speed. I've found the setup with Squirrel super smooth, handover and engineers were quick and on time. I had a call about router settings so I could use my own router and I got straight through to a human after 2 or 3 rings. Wow! Mix that in with having a blazing fast symmetrical 2.3gb service and you have to wonder how BT/EE will survive.
12 March 2026
Reply from Squirrel Internet Ltd
Hi Andrew,
£20 is a great saving and it sounds like you are getting more bang for your buck too!
Really appreciate your feedback.
Many thanks,
Team Nibbles
Spoke with Georgia this morning…
Spoke with Georgia this morning regarding money that needed to be repaid back to me and I was very impressed how quickly and efficient this was done no messing around only took a couple of mins which is unheard of these days so very impressed 😀
19 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hello Paul,
Amazing to hear that Georgia was able to issue your refund in a swift and efficient manner.
Glad you are impressed!
Kind regards,
Team Nibbles
Paul on the live chat was very helpfull…
Paul on the live chat was very helpfull got my service up and running really quickly cheers mate
18 March 2026
Unprompted review
Reply from Squirrel Internet Ltd
Hello Gavin,
Awesome to see that you feel we gave a 5 star experience on your fault repair.
Many thanks,
Team Nibbles
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