It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Dan who i spoke with handle my claim from the start he was amazing couldnt ask for a better service
6 March 2026
Unprompted review
Reply from SquareTrade
Hi Antony Thorndike!
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words.
Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
The companies client service is more…
The companies client service is more than acceptable very professional and always there to provide you the best solution...very recommendable..
5 March 2026
Unprompted review
Reply from SquareTrade
Hola,
Gracias por compartir tu reseña con nosotros. Nos alegra mucho saber sobre tu excelente experiencia con nosotros.
Gracias por elegir SquareTrade.
Atentamente,
El Equipo de SquareTrade
Reply from SquareTrade
Hi Dawid
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Excellent service.attention was given…
Excellent service.attention was given and complain was sorted. Calm conversation
2 March 2026
Unprompted review
Reply from SquareTrade
Hi Faith,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Flott service
2 March 2026
Unprompted review
Reply from SquareTrade
Hei Jonas,,
Takk for at du delte omtalen din. Det er godt å høre om din utmerkede opplevelse med vår service.
Takk for at du valgte SquareTrade.
SquareTrade-teamet
Reply from SquareTrade
Hi Valentin,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Soesiladebie,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Gabi,
We're thrilled to hear that you're pleased with our service. It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Shahab,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Eyad was brilliant to speak to once…
Eyad was brilliant to speak to once again! Helped me quickly and resolved the situation very professionally! 10/10
27 February 2026
Unprompted review
Reply from SquareTrade
Hi Michael,
We're thrilled to hear that you're pleased with the service you received from our team.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Efficiency and excellence in customer…
Efficiency and excellence in customer services as well as being champions in the field of your business
27 February 2026
Unprompted review
Reply from SquareTrade
Hi Morgen Cummings,
Wow, thank you so much for your kind words!
It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Matching the expectations
Matching the expectations about an insurance of this type
27 February 2026
Unprompted review
Reply from SquareTrade
Hi there,
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
I got an insurance policy on a pair of glass
I got an insurance policy on a pair of glasses and Square Trade doesn't have a clue how to handle it. I filed my claim 8 days ago with my receipt. Today I got an email asking for a copy of the receipt and asking a bunch of questions like how long have you used the item. After that they will let me know how to proceed. I will never use this again and I may never return to Sam's Club Optical again.
21 February 2026
Unprompted review
Reply from SquareTrade
Hi Bill
Thank you for sharing your experience with us, it’s really important to us that we make things right.
We’d like to investigate this issue, but in order to do so we’ll need some extra information from you. You can get in touch at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
Team SquareTrade
Emily our claim specialist was great!
Emily our claim specialist was great!
She was kind and very friendly.
She heard me very patiently though am not a native speaker!
I think customer support teams need people like Emily to work ! TY
11 February 2026
Unprompted review
Reply from SquareTrade
Hi Rocky
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Adrian
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Great customer service
Great customer service, challenge solved quickly.
17 February 2026
Unprompted review
Reply from SquareTrade
Hi Grace,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
I was happy to be able to talk to a…
I was happy to be able to talk to a human though I feel a bit ain limbo waiting for the logistics company to contact me
23 February 2026
Unprompted review
Reply from SquareTrade
Hi Roger,
Thank you for sharing your review with us. We’re really happy to hear about your great experience with our customer service team.
Thank you for choosing SquareTrade.
Team SquareTrade
Se solucionaron todas las incidecnias
25 February 2026
Unprompted review
Reply from SquareTrade
Hola Joaquim,
Estamos encantados de saber que estás satisfecho con nuestro servicio. Trabajamos arduamente para asegurarnos de que todos nuestros clientes tengan una experiencia positiva, y es genial saber que hemos cumplido tus expectativas.
Gracias por elegir nuestro servicio, ¡y esperamos poder atenderte nuevamente en el futuro!
Atentamente,
El equipo de SquareTrade
The process went quickly
The process went quickly. The logistics were perfectly arranged and the repair/solution was good. They keep you well and promptly informed. Neat and professional customer service
24 February 2026
Unprompted review
Reply from SquareTrade
Hi Gabriella,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Hasnain,
Thank you for sharing your review with us.
We’re really pleased to hear about your great experience with our services.
Thank you for choosing SquareTrade.
Team SquareTrade
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