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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently complain about extreme delivery delays, noting that parcels take weeks or even months to reach their final destination instead of arriving on time as expected. Packages often remain stuck indefinitely at sorting facilities, while online tracking systems fail to provide accurate or helpful real-time location updates. Some reviewers were not happy with the delivery staff, reporting that riders are frequently unhelpful, rude, or completely unresponsive when handling packages. People also highlighted frustrating experiences where delivery attempts were marked as unsuccessful without drivers knocking or calling.

What people talk about most

Delivery service

Customers expressed deep dissatisfaction with the delivery service due to persistent delays, prolonged... See more

Service

Users describe negative interactions with service, highlighting that consumers experience extreme delays,... See more

Staff

Clients share profound dissatisfaction with staff, expressing widespread frustration over lazy and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Orders which were on COD were delivered immediately. Pero yung mga orders na paid na upon checkout using credit cards, DI PA NADEDELIVER DUE TO PORT CONGESTION daw. Mind you, ordered a high value item... See more

Rated 1 out of 5 stars

Spx courier was very lazy as I can tell. Kasi Hindi ko Naman ni reject Yung parcel sadyang di talaga pwede sa subject nayun ang phone kaya diko na accept Yung call pero Hindi na Ako binalik the next d... See more

Rated 1 out of 5 stars

SPX PH is too slow. If you can give them a negative score, it will be a commendation for their delivery service. With other delivery couriers, they only take within 2 to 3 days for parcels t... See more

Rated 1 out of 5 stars

I ORDERED MY SAMSUNG S25 ULTRA LAST FEBRUARY 24, IT SHOULD BE DELIVERED VIA FAST DELIVERY (3-4 DAYS ONLY), UNTIL NOW MY PARCEL IS STILL IN TRANSIT. 1 WEEK STUCK AT GENSAN HUB. EXPECTED DELIVERY DATE M... See more


1.1

Bad

TrustScore 1 out of 5

155 reviews

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1.1

All reviews

(155)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

attempted to be delivered

attempted to be delivered. They updated fake details stating the address could not be found while I have been staying at the same address for many years.

No delivery done . Lazy ridiculous guys

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Lazy kamote delivery rider

SPX kamote Rider named Jovane claimed that "DELIVERY UNSUCCESSFUL :RECIPIENT MISSED DELIVERY"
I was home the whole day fixing my yard lol!
I hope SPX will do something about this irresponsible, lazy and lying delivery rider.
We are looking forward spx action. Thank you

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Screw Shoppe Express

Ordered an item on Dec 23 and the parcel haven't left Manila until Jan 2
And got delayed on CDO for 3 days (jan 4-6) and I still can't receive the parcel until Jan 13. I understand that its the holidays but that long?

6 January 2024
Unprompted review
Rated 1 out of 5 stars

The worst! Need to be out of business!!!

So I will join on this negative tread. I ordered a dress for my company’s Christmas party; asked them to send it as priority. I guess they decided to use this horrible delivery's service for priority. So I noticed that they sent me an undeliverable address message which had me confused because I receive packages all the time. So for them to state that in my tracking information made me very suspicious of them. So I used the chatbox available since they did not have an available number to call them. No response. I sent a lengthy email stating how incompetent their driver was and how they need to retrain the driver. Again no response. Today I receive a text message stating that the driver tried to deliver but couldn’t find my address and they sent me a picture of my package. Mind you my whole address is on there correctly. But their incompetent driver couldn’t read and deliver my package that was already late. So I texted the number that text me and told them that it isn’t my fault that their driver cannot read my address to deliver my package. To send it back to sender; I do not need it any longer. They need to be out if business! If we are paying for a service they need to do their job! If my package was stationed in NJ I would have picked it up myself but unfortunately it is stationed in NY and I refuse to pay the tolls, be in traffic and be aggravated. They have to be the worst delivery service!!!!!

27 November 2023
Unprompted review
Rated 1 out of 5 stars

WORST EXPERIENCE!!

I have this experience today with my parcel. I already paid for it and I check my status it was delivered already which I didn't receive at all. I called the SPX EXPRESS number in Paco Manila Office and the tenant was so rude he told me that he has nothing to do with my parcel. I also told him to track who's courier pick the parcel so that I can locate, same answer he can't help me! Poor service!

26 November 2023
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Service from SPX Express

I recently had an unfortunate experience with SPX Express that I feel compelled to share. I placed an order with Shopee, and SPX Express was responsible for the delivery. My issue began when the delivery rider attempted to drop off the package at 10 pm, which is an inappropriate hour for any home delivery, let alone one without prior notice.

This late delivery attempt not only disrupted my family’s rest - including my young children, who need uninterrupted sleep for school - but also demonstrated a lack of consideration for the customer’s time and circumstances. Despite the item being out for delivery since 8 am, I received no communication about the delay or the late-night delivery attempt.

What exacerbated the situation was the rider’s decision to mark me as unresponsive without attempting a daytime delivery or at least messaging ahead to confirm if a late delivery would be suitable. This lack of communication and poor judgment has left me with a very negative impression of SPX Express.

I have already filed a formal complaint but wanted to share my experience to inform others. A delivery service should prioritize customer satisfaction and communication, both of which were severely lacking in this case.

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience

My order has high value and it was delivered slower than regular orders. I have to say that this is the first time I have had expensive packing delivered by SPX Express and it is an awful experience. Slow delivery and status update for the order was so frustrating. I still can not receive my order on time now, how terrible it is!

16 October 2023
Unprompted review
Show reviews in all languages. (155 reviews)

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