spusu UK Reviews 

I spoke to Julian who helped me to set up my spusu account.
He was extremely helpful - friendly, clear and patient. This was my first contact with spusu and I already have a very good impression of the organisation. Julian answered the phone within a couple of rings - so no being put on hold in a long queue and, best of all, no interaction with an AI chatbot or some other automated system. What a pleasure to be able to speak to a real human from the start of the call with no waiting time!

Easy setup, UK reception good, roaming EU worked. Good customer support when am eSIM transfer to a new phone was needed

I've was with EE for years over many handsets. Switched to Spusu as they were so much cheaper. Even though they run on the EE network I get better 5H signal than I ever did with EE direct, go figure that one. Would recommend.

Ported my number, texting doesn't work, spoke to spusu, bad customer service, I'm leaving.

I read the reviews, i agree with them.

I switched to Spusu because I work in the countryside and Vodafone had almost no reception there. Spusu is cheap and reliable wherever I need it. I also use it for roaming in Turkey, and the pay-as-you-go roaming has been reliable and cheap too.

Polite quickly answered call. Staff explained simply the upgrades available to me. Very helpful for someone with a disability. Sorted a suitable upgrade within minutes and actioned it. No pressure selling of services. Flexible plans that can increase or decrease with no pressure.
Thanks again for a simple and generous service.
Well worth joining spusu if you haven’t done already.

Quick response to my call. Full explanation given to my question.

Great service and fast response thank very much

Ryan was exceptional. Had an issue setting up my eSIM and he helped me sort it in seconds! If I could give 6 stars, I would.

Ray was great. He got my E-Sim up and running so I could order myself some apples and sugar! Such a gent despite the fact I cannot speak English, he was very patient

Thank you very much Alex. You have been very helpful. Much appreciated!

Had a question or two which tested Ben's patience and these were dealt with very patiently and professionally. Leaving me with a clear understanding of the issues. Many thanks Ben.

Very patient .
Clear instructions.
Very impressed with the service
Thank you

I am an older customer and therefore require guidance with such things as changing provider. I therefore spoke to Julian regarding 'Porting' my number. Julian clearly explained the procedure and we arranged a porting date. This is a UK Call Centre whereas my previous provider, O2 was usually a Call Centre in the Phillapines during which time of calling I regularly struggled to understand the assistant. Having been with my previous provider for 25 years, I noted that the renewal of contracts were becoming more expensive and my coverage in Devon and Cornwall left a lot to be desired. Although these are early days, my experience with Spusa and in particular Julian have been first class. Another positive is the short time on the phone before Spusu pick up. It's a matter of seconds!

No response. I required help with Wi-Fi Calling. I have since discovered it's because their SIM isn't compatible with my phone. Due to poor signal (thus the need for Wi-Fi Calling), I couldn't call and had to email. I did so twice and they have not responded. Very poor service.

Carl was exceptionally helpful he new what he was doing and rung me back as to keep continuity, he fixed my problem of transferring my my old number from EE and I could not be happier.
Thanks.

worst mobile company i have ever dealt with.
Bought a 30day rolling contract. Other well known companies start the 30days when you activate sim. Not Spusu, they tie you into another month by stating that they will charge you pro rata 'till end of month then credit your next bill. h'mm not so 30day rolling. The reviewer who mention this was a Trotter style company is quite correct. I have, sorry had two esims one of which i simply ported to a much better company so that sorted that. The other I contacted customer services about ending the contract at the end of 30days - no response. I contacted them again and again to no avail. Finally I sent an email stating I wanted to end contract at end of month - I had a reply one day before end of month to say "sorry for late reply" (yeah, sure) contract will terminate end of month - so when they gain from 22days of no line use but fully paid then they respond. Have received a "credit note" from them but they have ignored my request for this to be returned to the account of origin. Would not ever recommend this cowboy set-up when there are so many other great mobile providers available like Lebara, GiffGaff, Smarty...
edit - i deleted this review to give Spusu a chance as maybe I was a bit annoyed at their service or lack thereof - but nope, no refund, no communication, zero customer service - avoid like the plague

Call answered quickly, very helpful agent, instructions were clear and issue resolved within 10 minutes. Very refreshing not to be sitting in a Customer Service queue!

Answered all my questions easily and was very helpful

Have a number of sims with SPUSU and i find their service to be excellent. I've called their service team a few times since I've been a customer and they always answer promptly and are very helpful.
Highly recommended.