spusu UK Reviews 

Instantly answered phone, account updated and queries answered within minutes. Amazing customer service.

I had an issue with my eSIM suddenly not working. However I called the Spusu helpline which was answered this morning after a couple of rings. Julien was polite and helpful and resolved my issue quickly, getting my number working again within minutes. Thank you!

We moved from EE to Spusu and could not be happier. Esim set up worked great on Iphone 15 and Pixel 10. Very fast data speeds and otherwise reliable service at unbeatable prices. Outside the EU, the data roaming prices are great. Wish I had changed a long time ago...

Very efficient and friendly service. From Alex. Thanks

Very poor signal quality – not fit for purpose in the UK
I regret ever going with spusu. I’m based in England and use their eSIM, and the signal strength has been consistently awful. Calls drop out regularly, cutting off conversations without warning, making it impossible to rely on the service.

This isn’t a one‑off issue — it happens repeatedly and has made basic communication frustrating and stressful. For a mobile provider, reliable call quality should be the bare minimum, and spusu fails badly on that front.

I would not recommend spusu to anyone in the UK considering an eSIM. Extremely disappointing.

Called for help becoming a new customer - no waiting, call handled quickly and efficiently, excellent customer service.

Just got back from Thailand and Malaysia. Data roaming was £4 per gb. My total bill for 2 weeks was £2.20. Ok this was just email WhatsApp and mapping and no streaming. Considered an e sim but it turned out much cheaper just to turn on Spusu data roaming.

Ben was excellent, answered quickly and answered my questions thoroughly

I think I conducted due diligence when I considered moving provider. I phoned spusu and that was good. A human answered quickly and provided the information.
I asked if they provided exactly what I had already, although not with the so called freebies. I made sure all frequencies were supplied. I was assured I would get the same service, so I joined and ported my number.
My number for calls ported correctly. But texts remained on the number provided when I first joined. This took 3 calls, 3 days and a supply of a new SIM. All seemed good.
Now a problem. I have found that if I am on a call, mobile internet stops. I have cleared my settings as requested and my line refreshed. To no avail. I have been told they support calls using VoLTE. My phone is not on their list, yet VoLTE is supported on my phone by default.
I have been told to find a new supplier!
It is only fair to give an update.
The actions of spusu had resulted in increasing the star rating.
My comments were passed onto another team at spusu and I received a text. The puzzle was that although my phone was not in their list, it does support VoLTE by default. It was suggested to look in a particular place in settings. There, one was set to 'internet' which spusu wanted set to 'spusu'. This I did and success.
It would seem that the setting spusu automatically assume or supply did not change the settings. Regarding the comment by spusu, the phone is fairly mainstream and not old.
But now a happy customer and will be transferring another phone to their service halving my cost.

Anyone that gets to experience the customer services people at spusu will instantly appreciate the positive difference between them and the main suppliers. I’ve had to go to O2 due to phone reception in my house, but we’re moving this year and I’ll go straight back to spusu as soon as I’ve moved. Spusu = 10 / O2 = zero.

Jess was amazing, I’m not very good at computers and she helped me through the whole order process, made it very easy. Thank you so much for your assistance.

Getting through to Spusu customer service by phone was a breeze. There were no long waits and I didn’t have to listen to an automated voice menu. Instead, a friendly representative named Ray answered straight away. He was patient and attentive, helping me resolve my issue. The problem was sorted and I felt confident in my decision to switch to Spusu after the call.

Excellent customer service on the phone. You can speak to a person and there ain't no AI in sight (yeehaw)!

Excellent service from Spusu. Had a problem with changing payment method which I couldn’t sort online. Call was answered promptly &Alex patiently sorted it all out for me. Thank you.

Ben was incredibly good communicating with us! Seniors need patience and understanding and he aced it!
I would come back to this company because of customer service and support

Great customer service, the customer service executive very well understood my customer service requirements and resolved the issue promptly.

Hi Instant response to queries Excellent Service Thank You

Transferred my number the process was smooth, set up the app process so smooth, the plan offered great value and roaming in the EU and phone calls to the EU..what's not to like...a great provider