The item I ordered was not as described, but was an item directly from the distributor, so it was not the company's fault. They promptly worked with the distributor to get the item picked up for retu... See more
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I placed an order for copier paper, but due to a shipment error, the order was only partly delivered. In life, it's not about the problem, but how it is managed and the solution arrived at. Suzanne... See more
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My grandson love his doll. Only thing is, there isn't any clothes on site to purchase. I was actually told after sending a email to point this out, that I could buy the puppet clothes if I was handy... See more
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The parcel was well wrapped and arrived earlier than expected. I was so pleased to find the soap flakes online and they are fragrance free which is essential for me with my allergies.
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Company details
About Springboard Supplies
Written by the company
Shop with Confidence – Our Customer Satisfaction Guarantee
Trusted by thousands of educators – we guarantee quality, service, and support on every order.
At Springboard, we know that teachers and nursery staff need dependable resources they can count on. That’s why we offer our Springboard Guarantee to give you complete peace of mind when ordering. We aim to dispatch all orders promptly and keep you informed throughout. Our products are handpicked and quality tested to ensure they meet the demands of real learning environments. If anything isn’t quite right, we’ll resolve it without delay or fuss. Our friendly team is here to help with product advice, order queries, and anything in between. We’re proud to support thousands of primary schools and nurseries across the UK with supplies that teachers can trust.
Contact info
Unit 3 Glen Trading Estate, Wellyhole Street, OL4 3BF, Oldham, United Kingdom
- 0330 128 1314
- support@springboardsupplies.co.uk
- springboardsupplies.co.uk
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
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Lovely item
Lovely item, speedy delivery, well packaged- just as well, as was out when it arrived & the heavens opened!! Highly recommended, thank you ++++
11 December 2024
A piece was missing
A piece was missing. Unfortunately I didn’t open and check it before my event so on the day we couldn’t build. Very disappointing
9 December 2024
Reply from Springboard Supplies
Dear Jaime,
Thank you for taking the time to leave a review, we're sorry to hear that a piece was missing - we will pass this feedback onto the manufacturer of the product.
Please let us know if you require any further assistance with your order and we will be pleased to assist.
Kind regards,
Customer Services
Item not received
Paid for express next day delivery. Still not received my item a week later and have had no response to my email enquiry from company.
10 December 2024
Reply from Springboard Supplies
Dear Sarah,
Thank you for taking the time to leave a review.
I’ve reviewed your order and can see that it was dispatched on a next day service and as per your request, it is waiting for you to collect from your local DPD pickup shop.
Also in relation to your email enquiry, this was replied to 14 minutes after your email was received. Please check your junk mailbox as it might have been filtered into there.
Please let us know if you have any further queries.
Best regards,
Customer Services
Well made
Speedy service. Well made. My grandchildren love it as hang their stockings on it
2 December 2024
Helpful and responsive to getting my…
Helpful and responsive to getting my order to me swiftly/ lovely customer service thank you
6 December 2024
Trike for Christmas service from Suzanne…
Excellent customer service from Suzanne
Kept me informed from ordering my Grandsons trike to despatch and delivery
Can’t thank her enough for her excellent customer service
14 November 2024
Great quality chairs for a small…
Great quality chairs for a small childcare setting, arrived within days and well packaged
26 November 2024
Den making jumbo pegs
Everything went so smoothly. Ordering, payment and delivery. Great service. And I think the the pegs will be great for my little granddaughter's den building adventures. Thank you.
25 November 2024
Excellent quality rain suit
The quality of the child’s rain suit is excellent, unfortunately I ordered the wrong size so I had to return, the customer service team are excellent, the lady explained all return details. No problems at all. I would use this company again.
18 November 2024
Great service
Great service. My parcel arrived the next day after ordering! Will use this company again.
22 November 2024
It was just rolled up in a plastic bag…
It was just rolled up in a plastic bag so when I opened the parcel the map was crushed and creased I bought it for a classroom display rather than just print a copy so was disappointed appreciate it wasn’t very expensive but will try elsewhere in future
11 November 2024
Reply from Springboard Supplies
Dear Palema,
Thank you for taking a time to leave the review, I'm sorry to hear that this item has arrived damaged - we will pass this feedback onto our warehouse team.
If you would like to organise a replacement or refund, please do not hesitate to contact us.
Best regards,
Customer Services
Great puppet kit
This classroom kit of 30 puppets is a great way to do Christmas presents for a whole class quite cheaply. Arrived quickly. All as expected.
4 November 2024
Delivery was fast and it all works
Delivery was fast and to the right place.
Well packed in multiple layers and therefore arrived undamaged.
All parts present with a few spare screws thoughtfully provided.
Fitted together first time.
Negatives: The rather sparse instructions indicate one person is needed - you definitely need two!
The way of holding the books in with curtain wire is a bit crude and hard to fit properly. Once in you cannot change it!
9 November 2024
I was very pleased with the products…
I was very pleased with the products and the price. Two items were dirty, however they were plastic number boards so easily washed. One pot of sand the bucket was broken on arrival. However easily solved and again the price of the sand compared to other companies was good.
24 October 2024
Quick delivery and competitively priced…
Quick delivery and competitively priced items. Would use again.
21 October 2024
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