Stay Away!!!! Charged £199.00 for a call out , Machine breaks down same fault one month later, Outside guarantee, Secretly set up direct debit without my Knowledge or authorisation, !
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Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... See more
Company replied
Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... See more
Company replied
Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... See more
Company replied
Company details
About Spring
Written by the company
Hi we're Spring! We’re changing the way the world consumes tech.
We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.
We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).
Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk
Contact info
8 Legacy House, SE153NL, London, United Kingdom
- hello@spring.co.uk
- spring.co.uk
4.2
Great
599 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I really liked this company
I really liked this company. Good communication throughout. The pack they sent to return my phone was superb and the report they sent outlining the condition of my phone was very comprehensive but easy to read. I would highly recommend them if you are selling tech.
10 September 2023
Reply from Spring
We really like this review - thank you!
Quote was no where near payment offered…
Quote was no where near payment offered for a phone in good condition
17 September 2023
Reply from Spring
I can see why you are disappointed with the difference in value, however the initial value was based on the iPhone SE (2020) being 'barely used' (which is defined as having no visible or feelable scratches). Unfortunately your phone was well used as it had cosmetic wear that is also visible on the before pictures that you uploaded. This is the reason why the price is different.
We do offer free returns but I can see you accepted and withdrew the final value instead.
I hope this explanation helps but please let us know if there's anything else we can do.
Appalling company
Appalling company. iPhone 11 full working order and no damage or scratches. Offered a price then tried to reduce it by 25%. Would avoid at all costs.
The response below is also a lie. There was no damage to the volume button. Just bull**** to try and justify a lower price
18 September 2023
Unprompted review
Reply from Spring
Unfortunately sometimes we can't pay the initial value as the condition declared doesn't match our requirements and definitions. We did believe the phone had more than minor cosmetic issues (such as the dent in the volume button - a picture of this side was not included in the uploaded before pictures so we'll have to agree to disagree on that - and general wear overall).
I understand you're not happy with our final value and so it is being returned to you for free asap today and you have the tracking for this already.
If you have any thoughts on anything else (other than paying the value you wanted) that would have made the experience better for you then please let us know as we'd love to hear it.
Would use again just for the interface :)
Used the reusable envelope I picked up at a station to sell off an old phone I had at home. The whole interaction was super smooth and seamless, loved all the details about the phone I was selling and the elements in it, I learned so much! I did get only 1/3 of the quoted price but
14 September 2023
Reply from Spring
We're very happy you liked the experience and the environmental info!
Looks like the price difference was as the iPhone 7 was declared as 'barely used' but it unfortunately had some cosmetic damage and lcd screen pixel issues.
We hope to see you again if you find any other spare tech.
Well nothing to say other than…
Well nothing to say other than excellent service.Done, and money in my account within 24 hours.First class service,well done.
14 September 2023
Reply from Spring
Thank you!
Excellent experience.
Had a fantastic experience with Spring.
Sold my old phone through them. I found the experience very easy and got a decent price. Super happy.
Would defo recommend. Thanks Spring! Will be using you again!
7 September 2023
Reply from Spring
Thank you Billy!
Excellent experience with spring
Excellent experience with spring - easy and quick from start to finish!
7 September 2023
Reply from Spring
Thank you Cara
The best by far.
The best by far.
Sent out great quality packet to send my watch to them.
Delivered back to them within 24 hours and paid highest value price within an hour of receiving my device.
Superb service!
4 September 2023
Unprompted review
Reply from Spring
Thank you Dan!
Straightforward trade-in experience
I had a good experience with Spring. Their parcels are readily available in my local Co-op and they seem very protective and robust. The process of packing it up, dropping it off and completing the steps online are really straightforward. I wasn’t offered anything near the quotation which left me a bit underwhelmed, an explanation would’ve been useful. I did accept and was able to withdraw my funds instantly. I would use Spring again!
30 August 2023
Reply from Spring
Thank you for the review Ryan! We've also sent an email with some more info on your MacBook which we hope will be helpful.
I've sold a few items with Spring and…
I've sold a few items with Spring and each time it's been quick and easy. I've also bought a refurbished phone from them through BackMarket and it was fantastic, just like new. Highly recommend.
1 September 2023
Unprompted review
Reply from Spring
Thank you
Would use Spring again
I was given a guide price and that it what I got after I sent it in - I was worried that they would find reasons not to pay in full but they didn't and the money went into my bank account the same day I got the quote, which was only a day or so after I sent it in. The quote was much higher than other websites and I would definitely use Spring again!
29 August 2023
Reply from Spring
Thank you - we hope to see you again soon!
Gap in value with too little explanation
I was given an expected value of £66 for my iphone, but was paid £53 after the checks. Not enough clarity or explanation was provided for this discrepancy.
24 August 2023
Reply from Spring
Hi Amber, the initial valuation of £65-£66 was based on the declared condition of your iPhone 8 as 'barely used'. This means no visible (or feel-able) scratches, dents or damage.
Although the condition was good there was some visible and feel-able scratching.
This should have shown on your phones health check report (with a red i next to the part of the device we found had some signs of use). You can also always click the webchat option on our website, to chat to a real person and we're always happy to discuss the reasons for the change in value.
We always offer to return the device for free if you're not happy but I can see you've now accepted the final value.
Perfect.
A reputable and professional company. I hope your business continues to go from strength to strength!
15 August 2023
Unprompted review
Reply from Spring
Thank you so much
Really easy and efficient service would…
Really easy and efficient service would definitely use again!
23 August 2023
Unprompted review
Reply from Spring
Thank you Sarah!
Reply from Spring
Thank you Sally
Reply from Spring
Thank you Danielle
Very easy process from start to finish
Very easy process from start to finish, fast communication with the customer service team and I got the highest amount they quoted for my phone. Would 100% use the company again and will recommend to anyone selling their tech. Thanks Spring
26 July 2023
Unprompted review
Reply from Spring
Thank you 😊
Sent iphone 12 pro max 512gb
Sent iphone 12 pro max 512gb - couple of light scratches on screen, no where and tear to the body or casing of the phone. They valued it at £491, then dropped the value price to £265. The phone is in full working order and i took pictures of the entire phone before sending and there is absolutely no wear to the phone itself minus a couple of light tiny scratches on the screen. Id understand the value decreasing a little but not by almost half. That is just insulting.
Its really not worth sending anything to these unless its immaculate, as they drop their ‘value’ of your items quite drastically. Do not get sucked in by their marketing. They are also very quick to respond on Spring with some excuses…
17 August 2023
Unprompted review
Reply from Spring
Unfortunately screen wear does reduce the value to us as we’d need to replace this before rehoming it. And immaculate phones would be worth more to any trade in company.
We do aim to be very quick with our replies and returns. I can see the phone was delivered back to you on Saturday and we hope you can find a value you're happy with elsewhere.
Very easy and straightforward to use
Very easy and straightforward to use. Sent my phone off and money was in my account at the quoted price less than 24 hours later. Great service from start to finish.
15 August 2023
Reply from Spring
Thank you Sophie 😀
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