Spring Reviews 599

There was an issue and it was dealt with perfectly

I recently had the pleasure of selling my second-hand MacBook Pro to Spring.co.uk, and I have to say, I was thoroughly impressed with their service. From start to finish, everything was phenomenal, especially as an end-user.

Firstly, I received a package to send my MacBook through, which made the process so easy and hassle-free. I simply had to follow the instructions and send it off. Secondly, the valuation that I received was more than fair and comparable to other companies. It was evident that Spring.co.uk is committed to providing their customers with the best possible price for their devices.

What impressed me the most, however, was the professionalism of their team. Their customer support was top-notch - they were always available to answer any questions I had and provided me with prompt updates on my device's status. I was also pleasantly surprised at how fast the payment process was. As soon as my device was received and inspected, the money was transferred to my account.

Overall, I am one hundred percent satisfied with their service, and I would highly recommend it to anyone looking to sell their second-hand devices. In fact, I'm such a big fan of their service that I hope they open their online shop soon. Their website was easy to navigate, and the tech report was a great feature that allowed me to see exactly where my device stood.

Thank you, Spring.co.uk, for making the process of selling my MacBook Pro so easy and stress-free. I look forward to using your service again in the future!

Speedy service and very quick release of funds. Amazing 🤩

I liked the reusable packaging they sent and ease of the process.

I disliked the offer price was £420 but they only offered £301 once received. The phone is immaculate having had covers on it from day 1, I’ve had it back and still cannot see any damage or signs of wear - it’s literally pristine.
It would appear Spring are chancing their luck with a lowball offer having not provided any evidence of their findings (which I knocked back).

*update - I got the phone back and sent it on to another company who immediately transferred me £414 for it. Confirming what the phone was worth and that Springs offer was a lowball attempt to rip me off.

The company damage your phone. De-value it significantly and take no responsibility for damage while they have the technology. They frankly complete a joke of an investigation into your complaint, requesting that you have a photograph of the phone before sending (which I would advise everyone who tries to use this service to do) but ignore when the same is requested of them.
Never have any phones which I have traded in been damaged before, therefore why would you expect to require it?
Don't be fooled that they will complete a proper investigation into your complaint, they will ask for details the dismiss any response after they have defined yet unsubstantiated that the believe correct procedures in handling your equipment have been followed. Clearly not the case as they have damaged the phone.

So easy to use. Quick & effective. No hassle at all & money was in my bank the day after I accepted my offer which they didn’t try to deduct any off for silly reasons.

Very quick and easy to use excellent packaging sent and turned around quickly

Very efficient and quick service using the provided pouch which was easy to use. Only slight downside is the funds paid which were about one third down on the quoted price however a ok price given.

Not happy they took £100 off the value for use when there was nothing on it

Slightly disappointed with the final value, but the efficiency of the whole experience was great and very easy. Merry Christmas.

Was quoted 520 and when they confirmed the price it went down to 375. There reasoning was the screen had signs of use...the phone was 2 weeks old and had a screen protector on for the whole time. I know full well there was no marks on the front or the back of the phone.

Really quick and easy to use. Good value provided for phone compared to other sites. I had an issue with the account I set up but that was my fault forgetting which email I used 🙃. Customer services really quick to respond, matter sorted and money transferred the same day. Would definitely recommend 👌

Great fast service.

Prepaid package was sent out and I was given the price I was quoted.

Can’t fault the process at all.

I was impressed until I got the valuation. The phone passed all checks and had 99% battery capacity, but due to ‘signs of use’ they knocked off £120. I mean, a used phone will have signs of use, right? But it didn’t have a single scratch on it (I took photos!) and was literally never out of its case, less than a year old, and had had a screen protector on it. Every single test passed but they knocked off almost 25%.
I then had problems withdrawing funds because their site would not accept my bank details.
Wish I had asked for it back but had a family emergency and had no choice but to go with it. Wouldn’t use them again.

Edit: £120 worth of wear? Interesting that you would expect a phone of that age to be totally box fresh? If not, why are you offering such high estimates when you know you won't meet them?
And no, the bank issue wasn't solved by using different details. I had the same issue with 2 accounts. The solution was to set my account as the default, which nobody told me.

Quick and easy service but a 40% reduction on first price offer despite the phone being absolutely immaculate.

No issues. Responded promptly and payment gratefully received.

Used spring as was advised were quick and would give a reasonable price, Price was good unfortunately had to wait 7 days for payment and they advertise 24 or less not good !

Quick service and good communication but offered nearly £100 less than quoted, phone was in mint condition with 85% battery life (sent photos to prove this) as had always had a screen protector and cover on it. Sent to Meelie who quoted £2 less than Spring and sent me the full amount the same day. Wouldn’t waste my time with spring again and definitely worth rejecting the offer and sending elsewhere.