Spot Pet Insurance Reviews 

Customer service is great! Love the different levels of insurance.

Claim process is quick and painless.

While I had hoped to never have to use my Pet insurance, I am thankful to have made the decision to cover my pup. Unexpectedly, he had a few urgent vet visits that ultimately meant a pricey procedure and treatments. The ease of filing claims and checking on policy terms is significantly easier than any other insurance app I've used and I appreciate how quickly Spot is able to make a determination, along with providing the EOB. Highly recommend Spot to any pet owner.

I submitted my claim and received my reimbursement via direct deposit 2 days later. Super easy-to-use

I was happy with the results of my refund of my money and I would like to know if I have to pay the deductible every year?

They try not to pay like people insurance. It's better than nothing if you have a major problem.
edit: I very much doubt they are doing anything to make sure they are paying out note claims as the response says. Another company lying using AI bots. Lost a star. Still better than nothing in my case. I guess.

Paid 70% of claim, thankfully!

Spot has offered me with an affordable.policy for my pet. They have great coverage and tht calim submission is very easy to follow. I am very happy with them and my mind at peace knowing Lula can receive the care she needs at an affordable price.

Very fast reimbursement payment!
Thank You!

I am very impressed with this business. My cat recently became very sick and I had to take her to the animal hospital and our regular vet clinic. I had several claims and all of them were handled in good time without any problems.
Sadly, my cat got worse and we were forced to put her to sleep. A day or two after canceling her policy I received a call from a representative named Shelly. She called just to see how I was doing and wished me well. She was so sweet and kind. This call really brightened my day. A business who actually reaches out to it's customers like this deserves 10 stars.

Spot was quick to review and pay my claim.

It was really easy to file a claim and have it accepted. Also appreciate that if you have a pet pass away they send you an email with their condolences and automatically cancel your account for that pet - very thoughtful.

These people are absolutely horrible.I advice that you do not trust them as they just want to take your money & the stated false information. I received an email stating that coverage was available after the waiting period. They denied my claim due to being that they stated that I had to wait an extra day although they told me specifically the date the insurance kicked it. They told me a specific date our dog was able to get coverage although the date of the emergency visit was that date they told me that it didn’t qualify. Then they emailed me stating it was denied & I had to call & wait an hour to find out why. The man whom was a supervisor I wanted to talk to was extremely rude & I cancelled my coverage with them. He hung up on me without saying a thing. PLEASE STAY FAR AWAY FROM THEM. GO WOTH LEMONADE PET CO.

Have had SPOT for several years. Great coverage.

I am extremely disappointed with Spot Pet Insurance and the lack of care and attention to customers.

Spot denied coverage for the surgical removal of a mass on my dog's neck, confusing it with his completely unrelated history of skin allergies. Despite veterinary records clearly documenting the initial examination, diagnostic testing, and subsequent recommendation for surgical removal to rule out a potentially cancerous tumor, Spot classified the condition as pre-existing.

Even more concerning, the denial letter listed my dog's age incorrectly, despite his correct age and date of birth appearing on the veterinary records provided. This basic error, combined with the apparent misinterpretation of his medical history, makes me seriously question how thoroughly their claims team reviews documentation before denying coverage.

I purchased pet insurance for peace of mind in exactly these situations, not to spend my time fighting a denial that appears to be based on inaccurate information.

I have very little confidence in Spot's claims review process.

Pet owners deserve an insurance provider that carefully reviews medical records, makes informed decisions, and supports responsible veterinary care. Unfortunately, that has not been my experience with Spot.

The turn around time from filing a claim to getting the reimbursement was extremely easy to do and amazingly quick!

They’re very easy to work with and everything is explained out very well

The quickness of the claim payment was astonishing!

I wanted to add the extra insurance on Lila, but the lady said that I could not do that until it’s ready to renew. That seems like a very poor policy. because it’s money the corporation is missing out on