Back in October 2025 I bought two Smart Tags, unfortunately one stopped working after 5 months. I contact Spotminders customer services and received a reply from Carol, who offered me a replacement n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marla was outstanding! Fixed problem straight away, was always upbeat & nothing was too much trouble. If there were prizes for Customer Services agents, for going above & beyond, Marla would be a sh... See more
Company replied
I bought three cards to use on an upcoming trip but put one to use right away. It has given me the notification that my purse was not with me and left behind-(I had left it in my car for a few moments... See more
Company replied
I made an order and paid for my order, as soon as the payment went through I realised I had ordered the incorrect things. I sent an email, received a response within a very short time to say they had... See more
Company replied
Company details
Written by the company
Spotminders creates innovative, ultra-slim tracking solutions to help you effortlessly keep track of essentials like wallets and bags. Our cutting-edge Tracking Card offers reliable tracking without bulk, featuring Apple Find My compatibility, rechargeable batteries, and a lifetime guarantee. We prioritize quality, functionality, and data security, ensuring your privacy is always protected. Trusted by customers worldwide, Spotminders helps you stay organized and never lose what matters most!
Contact info
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the spot minders
I love the spot minders! it gives me a peace of mind when I'm traveling. I know if any of my possessions gets separated from me, as long as I have spotminders and my phone, I can find them.
7 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
That sense of confidence and peace of mind while traveling is exactly why Spotminders exists. Knowing your important belongings are always traceable makes every trip a little less stressful.
Spotminders.
Be prepared.
Charge it, doesn't take long, set it up, takes a few seconds, place it, forget about it... Until disaster happens. I'm still waiting for the disaster which will hopefully never happen, but I'm ready for it.
7 May 2026
Unprompted review
Reply from Spotminders.
Thank you for this, really enjoyed reading it.
That’s exactly the idea, simple preparation now so there’s one less thing to worry about later. Hopefully you never need it for a real disaster, but having that peace of mind ready in the background is what it’s all about.
Spotminders.
Ordering SPOTMINDERS
Ordering SPOTMINDERS. Tracking Card PRO was very easy and I am very satisfied with my purchase. Karl and Carol were very professional, kept me informed and answered all my questions. Great Customer Service Support!!
17 April 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
Great to hear the ordering experience was smooth and that all your questions were handled clearly along the way. Staying informed and supported throughout the process is exactly what we aim for.
Spotminders.
The shopping experience is flawless
The shopping experience is flawless, delivery took a little bit longer, but worth the wait. We love the Spotminders, easy to set up, even for an elderly person. Had it up and running in no time.
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
We’re glad the overall experience lived up to expectations and that the setup was smooth and straightforward, especially for someone less technical. That ease of use is something we work very hard on.
Spotminders.
Shipping issue
Marla resolved a shipping issue and handled it in a prompt, courteous and professional manner. She’s a great ambassador for the brand.
Many thanks
Don
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you for sharing this, really appreciate it.
Shipping issues are never ideal, so it’s great to hear everything was handled quickly, professionally, and with care. Feedback like this means a lot to the whole team.
Spotminders.
Marla provided me with what seemed like…
Marla provided me with what seemed like personal service. I have never ever experienced this type of service from an online retailer. Marla you rock!
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
That kind of personal care and attention is exactly what we want customers to feel when they reach out to us. We’re so glad the experience stood out and left such a strong impression.
Spotminders.
Excellent customer service!
I just want to say that the excellent customer service I received from Marla to resolve my issue was amazing! She was quick to respond and made my experience so much better. Nice to see that customer service still exists. Problem May 3, resolved May 3. I cannot remember such good customer service.
3 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, truly means a lot.
Resolving an issue the same day and leaving you feeling genuinely looked after is exactly the standard we strive for. Hearing that the experience stood out compared to most customer service today is incredibly meaningful to the team.
We really appreciate you taking the time to share this.
Spotminders.
Wallet card
Heard a lot about the Spotminder wallet card. Two friends had it so I gave it a try. I had some difficulty having it connect to FindMy and I connected with Maria from support. I followed her easy instructions- problem solved. Great product.
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you for sharing this, really appreciate it.
It’s great to hear you decided to give it a try after hearing good things from friends, and even better that the setup issue was resolved quickly with clear guidance. Glad everything is now working smoothly for you.
Spotminders.
Marla is a rockstar! Great timely feedback.
Great timely feedback @ which compatible charging device to use. I am new at tracking so am excited to use the cards. Great that they work easily with apple iPhones. Marla is a ROCKSTAR!
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate the enthusiasm.
Getting the right guidance at the start makes all the difference, especially when you’re new to tracking devices. Great to hear everything is working smoothly with your iPhone and that the support experience stood out as well.
Spotminders.
The product works great and I would…
The product works great and I would highly recommend. Had a small problem and Raymond was more than helpful. Keep up the great work folks!
4 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
Great to hear the product is working well for you, and even better that the support experience matched it when you needed help. Your recommendation means a lot to the whole team.
Spotminders.
I worked with Marla to troubleshoot…
I worked with Marla to troubleshoot issues with my spot under and while we couldn’t seem to fix it she did replace my spot minder. She was professional and responsive
3 May 2026
Unprompted review
Reply from Spotminders.
Thank you for sharing this, really appreciate it.
While it’s unfortunate the issue couldn’t be resolved through troubleshooting, it’s great to hear the support was responsive and professional throughout and that the replacement process was handled properly.
Spotminders.
Great assistance
I made an order and paid for my order, as soon as the payment went through I realised I had ordered the incorrect things. I sent an email, received a response within a very short time to say they had received my correspondence and would get back to me. It was less than 24 hours and Marla came back to me and sorted things out. She worked very efficiently and everything was fixed up, an invoice prepared and made the payment and now I’m on the right track and now will wait for delivery. Marla thank you your a credit to the company and I have had a great experience.
3 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for taking the time to share this.
Ordering mistakes happen quickly, so it’s great to hear everything was handled efficiently and without stress once you reached out. Clear communication and fast resolution can make all the difference, and we’re glad the whole experience left such a positive impression.
We’ll be sure your kind words about Marla are passed along.
Spotminders.
Spotminders Charger And Tracking Card.
I ordered a spotminders tracking card.
I had to get a family member to connect it to apple find my app and set it up for me.
Once set up,works perfectly.
I’ve put my travel card in my suitcase so U can track it while on holiday.
I ordered a wireless charger and that works as well so I can charge travel card up with it.
Overall,very happy with spotminders charger and tracking card,well worth the money and would highly recommend getting a tracking card for piece of mind knowing where my suitcase is👍
5 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate the detailed feedback.
Great to hear everything is working smoothly now and that the tracker is giving you that extra peace of mind for travel. And glad the wireless charger is fitting perfectly into the setup as well.
Wishing you stress free holidays and easy luggage tracking from now on.
Spotminders.
Excellent Customer Service
I got their tracker cards for my daughters for upcoming trips. I have my own cards and loved how they work and hold a charge. Turns out they already had their own! I worked with Marla to return the cards. She was pleasant and professional. She was a great example of customer service. Thank you Marla!!!
2 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
It’s great to hear the cards have already been working so well for you, and even better that the return process was handled smoothly and professionally when plans changed. That kind of experience matters just as much as the product itself.
Spotminders.
Timely technical support
I had an issue issue initially setting up my passport tracker. I emailed Spotminders tech support and received a timely response with clear instructions on fixing the issue. Great product.
3 May 2026
Unprompted review
Reply from Spotminders.
Thank you for sharing this, really appreciate it.
Setup issues can be frustrating at first, so it’s great to hear the support response was quick, clear, and got everything working properly for you.
Spotminders.
Reply from Spotminders.
Thank you for this.
That’s exactly what frequent travelers need, something simple, reliable, and ready when it matters most.
Spotminders.
Ken was super helpful in solving my…
Ken was super helpful in solving my problem. I’m not tech savvy and he displayed a lot of patience.
4 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
Technology should never feel overwhelming, so it’s great to hear the support was patient, clear, and helped get everything sorted comfortably for you.
Spotminders.
Had a query regarding an order where I…
Had a query regarding an order where I made the mistake on the address. Pinged an email and Carol and she replied almost instantly and solved the problem without the need of email tennis.
Great job and customer service
4 May 2026
Unprompted review
Reply from Spotminders.
Thank you for sharing this, really appreciate it.
Address mistakes can easily turn into a headache, so it’s great to hear everything was resolved quickly and smoothly without all the back and forth. That’s exactly the kind of support experience we aim to provide.
Spotminders.
Tracking my baggage for a trip
Everything in the bundle arrived quickly, was easy to set up and use. I especially liked the magnetic charger which is used for charging the cards, but also very convenient for charging my phone. 5 stars.
4 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate it.
Great to hear the whole bundle experience was smooth from delivery to setup, and that the magnetic charger has become useful beyond just the cards as well. That kind of flexibility is exactly what we aimed for.
Spotminders.
These SPOTMINDERS finding devices are…
These SPOTMINDERS finding devices are superb. They are a brilliant idea and design. They work flawlessly and very easily with Apple’s ‘Find My’. I’ve recommended them to my family, friends and colleagues.
3 May 2026
Unprompted review
Reply from Spotminders.
Thank you so much for this, really appreciate you sharing it.
It’s fantastic to hear they’ve been working flawlessly for you with Find My, and even more meaningful that you’ve been recommending them to family, friends, and colleagues. That kind of trust means a lot to us.
Spotminders.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.