Spot & Tango Reviews 

2,766
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wholesome ingredients and the high quality of the food, noting that even the pickiest pets eagerly devour their meals. People also highlight the exceptional customer service, describing the support team as understanding, responsive, and incredibly helpful when assistance is needed. However, some customers also noted that the products are quite expensive and put a strain on their monthly budget. A few reviewers experienced frustrating issues regarding unexpected auto-shipment charges and automatic recurring orders without proper notice. Additionally, a small group of consumers mentioned that their dogs unfortunately refused to eat the meals entirely.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that their dogs eagerly finish their meals and love... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh ingredients and top-notch... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive interactions.... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions are sharply divided regarding the cost. On one... See more

Order

Customers had ambiguous experiences with order processes, noting that the system is easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Doing some research on what to feed Luca to figure out food allergies that is healthy instead of the prescription allergy food. We are in the middle of the trial bag and he is improving. We tried ou... See more

Rated 5 out of 5 stars

I made a big mistake of daily cooking for my very picky 4 year old Havenese once she stopped eating the recommended puppy food at 3 months old. She has refused many different dog food purchases over... See more

Rated 5 out of 5 stars

Our cocker spaniel, Shiloh, has had issues for ~8 years with allergies (biting paws, scratching ears) and drippy poops (veterinarian put him on a hydrolyzed protein kibble diet 6 years ago). We a... See more

Rated 5 out of 5 stars

Unkibble is top notch! This is supreme quality food that is convenient. The packaging and instructions were very user friendly and helped me to titrate my dog from his old kibble over to Unkibble. He... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

About Spot & Tango

Written by the company

Here at Spot & Tango we are on a mission to make your pet healthier and happier, simplifying your role as pet parent along the way. Put simply: we exist to create more happy days with your dog.

Since 2018, we’ve been cooking up fresh, whole ingredient meals personalized for dogs at prices humans can afford. We even created an entirely new category with UnKibble, the only Fresh Dry™ food for dogs. That’s how much we believe in the benefits of real food for our loyal companions.

Our recipes are made with only whole vegetables, fruits, grains, and meats that we’d eat too. Plus, every vet-formulated meal plan is delivered directly to your door and completely customized to your dog’s weight, age, activity level, and health goals.

Start your pup’s personalized plan today at spotandtango.com.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,766)

901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Queen Scout of the Picky Eaters!!!!

My dog Scout was queen of the picky eaters! Would not eat kibble or any canned or packaged dog food. I ended up cooking chicken, lean pork or beef, mixing it with vegetables. Still didn’t know if she would eat it. Tossed a lot of food. Decided to try Spot and Tango. It’s a miracle, she loves it. Brings me her empty bowl for more. Feel like Scout is finally eating healthy. And her poop is better too!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had discovered Spot & Tango long…

Wish I had discovered Spot & Tango long ago!!!! This is an amazing dog food. I have a boxer who has colitis and once a raw diet wasn't working for him I started to cook his meals. Super awesome for him but so inconvenient. He's been on Spot & Tango for over a month and it's been a game changer!!!!! LOVE LOVE LOVE THIS FOOD

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Finally… My dog loves this food

I have bought many kinds of dry dog food for my dog. She try’s it and never wants anymore. I decided to try Spot & Tango. When it arrived I opened it and gave her some. She ate it all gone and was begging for more. She waits to get this everyday and loves it and always eats it all gone. This is a game changer for my dog who is picky when it comes to dry dog food. I’m looking forward to try the other flavours with her. I would recommend Spot & Tango for any dog owner.

3 August 2026
Unprompted review
Rated 3 out of 5 stars

Watch out for those charges

THIS IS A SUBSCRIPTION AFTER A TRIAL PERIOD!!!
I bought this to try it out on my two dogs because one of my dogs has allergies and is having a skin problem. While they did not have any bad reaction to the dog food, which was a plus, the fact that the company charged me $290 for the second delivery of dog food and threw in allergy/immune supplements before even asking me was disappointing. I have been trying to contact them to find out what is going on because I could not get into my account and the only response I get is a “we’ve got your email, Will respond to you soon” Be careful I have to now let the bank know that I can no longer use the card that I used for this purchase to avoid any further charges…..
PART2
I do want to say thank you to spot tango for refunding my money for this dog food. I wish it was less expensive but I understand it is probably excellent quality, but it’s way too expensive for me as a senior. But I am adding another star for customer service and because both my dogs seemed to enjoy it…I would also like to say I did try to contact you guys before my 14 days because I could not get signed on to my account I know you probably get a lot of emails maybe just make the process of accessing one’s account easier because all of this could have been avoided.

31 July 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Veronica!

I appreciate you sharing your experience with us and am very sorry for any frustration we have caused. While I am happy to hear that the Spot & Tango meals did not cause any reactions or worsened allergies, I am very sorry about the misunderstanding about us being a subscription service.

I did reach out to try and get more information to look into this more thoroughly for you, but never heard back. If you haven't been able to have a conversation with our team yet, I would reach out to care@spotandtango.com to continue this conversation. We do send an initial email that explains that we received your outreach, and then a team member will reach out afterwards once we have the chance.

We do inform customers at checkout that they are signing up for an auto-renewing subscription service and provide context that the first full order will process exactly 14 days from the day of your trial order. I am very sorry if this was not made clear, and I have shared this feedback with our internal team.

We hope to hear back from you soon so we can fully resolve this for you. I hope you have a wonderful rest of the summer.

Rated 5 out of 5 stars

Dolly approved

I was skeptical because my dog is very picky and has food allergies - but immediately she got excited to eat this food! And I was previously feeding her some wet and some dry and she was barely eating the dry food- I replaced both with this and she is loving it. And her poops are looking good too! Definitely would recommend. A little expensive but the other foods I was giving her were more expensive and she didn’t seem to actually enjoy them. Definitely give it a try!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied.

My wife and myself were recently. Looking for a puppy. During that process, I researched all types of foods. Costs. Ingredients. What to look for? That is not. Conducive to. To your pet what to look for that is conducive to your pets health and well being. While researching I came across this product. Spot and Tango. They have a very interesting video and we were really impressed with the facility And all aspects of their manufacturing. It's easier for everyone to watch the video than it is for me to explain it. It's extremely impressive. That being said. We acquired the puppy and. The puppy was on dry food. That the ingredients were not really that good. So we placed an order. For. The Cod and Salmon. The probiotic Supplement. The joint and hip Supplement, and bison bits. Weaned her off the old food as. Instructed. And now she is on. A complete. Spot and Tango diet. She absolutely loves it. Also worth mentioning. From when I placed my original order. To receiving it was extremely quick.
My wife and myself would both like to thank you for starting this company and employing people that really take dogs, nutrition and in our case, Our puppies. future growth, and healthy life with your supplements seriously.
Hawk and Sandie

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy Dogs, Hassle-Free Feeding

Our two dogs both seem to love UnKibble. It's easy to store since it doesn't require refrigeration like raw food, and the direct-to-door delivery is incredibly convenient. Great quality and hassle-free!

6 August 2026
Unprompted review
Rated 1 out of 5 stars

When the food arrived it was hot

When the food arrived it was hot. It clearly had been sitting in the box. I immediately put it in the freezer and left 2 packs in the fridge. Needles to say the food went bad. Unfortunately my baby had eaten some and got sick. I would definitely recommend if it arrives the same way trash it.

5 August 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Sheryl,

I am very sorry about this situation as this is absolutely not how we want your experience to go. I reached out to get more contact information so we could resolve this for you, but never heard back. I would suggest reaching out to our Customer Experience team if you haven't already so that we can get this taken care of. We can be reached at care@spotandtango.com or our phone line is +1 (718) 514-6292 (operating hours are 9-5 ET, 7 days a week).

I am very sorry, as our Fresh recipes should arrive still arrive cool to the touch, and that is clearly not what happened in your situation. I am very sorry it caused your pup to get sick and I hope they are feeling better now.

Please feel free to reach out to our team so we can get this resolved for you, and have a wonderful rest of your week.

Rated 1 out of 5 stars

Scammy horrible service auto charging…

Scammy horrible service auto charging that can’t be turned off or turns back on, refuses to refund, and sticks you with shipments

5 August 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello there!

Firstly, I apologize for any misunderstanding regarding us being a subscription service and any inconvenience it has caused. I appreciate you sharing your feedback and I was able to reach out to you over email to resolve this matter fully for you.

I did want to clarify that all customers have the option to turn off the subscription, at no cost, at any time. This can be done through the Customer Portal that we introduce all new customers to immediately after checkout. This same portal also details all future shipments and gives customers the chance to edit, reschedule, or skip individual shipments. I have shared your feedback with our team, and apologize if this was not made clear upon checking out.

Aside from the Customer Portal, before checking out, we also inform customers that they are signing up for a subscription service and provide them the context that the first full order will process exactly 14 days after they place their trial order. I am very sorry if this detail was missed.

I appreciate your feedback and wish you the very best for you and your pup. Thank you for taking the time to contact us and feel free to reach out again at any time.

Rated 5 out of 5 stars

So far my wee cockapoo loves it

So far my wee cockapoo loves it, also love fact that it is all natural ingredients is fantastic. It seems to fill his belly which is great because he is always hungry. I have noticed a bit of a change in his coat. The only downside I see so far is the price, I wish it was a little cheaper. ❤️

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Our little Cottontail LOVES mealtimes now!!

Our little Cottontail LOVES mealtimes now. When I say “ do you want your breakfast?” or later when I say, “do you want your supper”? She literally runs to her food dish. As a pet owner I feel so much better knowing that she is eating real food not some dried up piece of kibble that’s been so processed. There’s nothing left in it. Little Miss.Cotton is an important part of our family. She deserves the best and I think we’ve found it. Thank you so much Spot and Tango!!!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Thievery

ordered food on a Saturday July 18th. order processed on Monday. Took almost a week to use my $90, 2 week trial food. 2 weeks from that Saturday (about 10-12 days having the food to trial), this company charged $360 for the next 4 week shipment.
Are you kidding me??!? Food's fine but S&T are ruthless liars and should be fined for intent to make quick money. How can you trust their food with this shabby customer service? They also lie about how "available" customer service is. Don't order this

Reply post-response S&T:

I called you prior to texting you at your New York number. You did not pick up the phone. You returned text at 4pm when I texted you at 9:30am. I responded to those texts at 4:30pm (reasonable response time). Your service hours are from 9 - 5 every day. I finally resorted to email just after 8pm due to lack of response.

Stop advertising your availabilities if you cannot commit to them. You are available by email (perhaps), but extremely limited by direct line telephone. Those are facts from my experience. Do better and maybe others with see you better. Do you understand? You are bot allowed to abuse customers. I appreciate the refunds, but what about those who have not the wherewithal to resist your taking advantage of? Your actions define your quality, not your product.

26 July 2026
Unprompted review
Spot & Tango logo

Reply from Spot & Tango

Hello Brahm,

I firstly apologize for this misunderstanding and have reached out directly to you over email to come to a resolution. Feel free to respond to that email in your own time.

I did want to be sure to address a few of your concerns. When signing up for the trial order, we explain that you are signing up for a subscription service, and provide the detail that your first full order will charge exactly 14 days after your trial order is placed. I am sorry if this detail was missed, and I have shared that insight with our internal team to review so we can improve our service.

Second, i did want to clarify your comment about how available our customer service team is. We responded to your email an hour after you sent it last evening (Sunday night). I do apologize if that was not a fast enough response, but our team makes sure to respond as soon as they receive an email. If you were referencing our phone line, we are available 7 days a week from 9-5 ET at +1 (718) 514-6292. So while we do have extensive hours for email and chat, we currently only offer our phone services during business hours 7 days a week.

I again am sorry about this experience but hope that the resolution I provided in my personal email to you helped to make things right. Please feel free to respond to that email if you have any further questions.

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