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SPORTMASTER Reviews 15,915

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TrustScore 2.5 out of 5

2.5

Activewear Store
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See what reviewers are saying

Rated 1 out of 5 stars

Bought and returned socks and articles to the store. They gave me a note with some credit to use, NO RETURN OF THE MONEY, EVEN THOUGH THE ARTICLES WERE UNUSED AND UNPACKED. The note to use the... See more

Rated 4 out of 5 stars

Helpful staff when I asked questions and check out was easy. Variety of items was good. One thing can improve better is organization by staff ... less talking to each other and more cleaning up.... See more

Rated 1 out of 5 stars

After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Hav... See more

Company details

  1. Activewear Store

Written by the company

Hos SPORTMASTER arbejder vi altid på at forbedre og videreudvikle sortimentet, servicen og rådgivningen. Vi vil være det naturlige valg, når den sports- og motionsaktive del af befolkningen har behov for køb af sportsudstyr og beklædning. I SPORTMASTER kæden sætter vi kundens behov i fokus og derfor stor ære i, at vi giver en optimal rådgivning, så udstyret bliver rigtigt - og kunderne tilfredse.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

16K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible online shop experience!

I made an order online and chosen the pick up in a sportmaster store. Even though the shoes were in stock in that store I had to wait a week because my order was apparently still in process and actually never went through as it got cancelled at the end. I wanted to make an easy and quick online buy but it was definitely not the case with sportmaster!

18 April 2018
Unprompted review
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Reply from SPORTMASTER

Hi Mattia,

Thank you for the feedback.
I'm sorry to hear that you have had a bad experience. We do not offer "Click & Collect" yet, so when you order on the website, the item is collected and shipped from our warehouse.

I apologize for the cancellation and wait time. We have experienced some issues at our warehouse last week and I understadn that the combination has left you with a bad experience. I'm sure we can give you a much better experince, the next time you shop at the website or one of our stores.

You are very welcome to contact us, if we can asist you any further.

Have a nice day.
Lasse
SPORTMASTER Customer Service

Rated 2 out of 5 stars

You send me an email and ask me to …

You send me an email and ask me to review my experience. My order No. 8380123. I have ordered something online. After more than a week's waiting time, my package was sent. Then 2 days later, I got my package with one missing item. I contact customer services, the answer was it sold out. I don't undertand why a sold out item can be appeared online. I feel to be cheated.

12 February 2018
Unprompted review
SPORTMASTER logo

Reply from SPORTMASTER

Dear Chen

Thanks for your review.

Unfortunately, we have had some challenges with our stockflow, as some of our new systems have created extended delivery time.

However, we have tried to disclose this several places on the website.

The item has unfortunately been sold out at SPORTMASTER.dk. There has apparently been an error in the stock status, so we could not ship it.

You are welcome to contact us so we can help find the item in one of our stores.

Best Regards,

Guldane
SPORTMASTER, Kundeservice

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