SPORTMASTER Reviews 15,915

TrustScore 2.5 out of 5

2.5

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See what reviewers are saying

Rated 1 out of 5 stars

Bought and returned socks and articles to the store. They gave me a note with some credit to use, NO RETURN OF THE MONEY, EVEN THOUGH THE ARTICLES WERE UNUSED AND UNPACKED. The note to use the... See more

Rated 4 out of 5 stars

Helpful staff when I asked questions and check out was easy. Variety of items was good. One thing can improve better is organization by staff ... less talking to each other and more cleaning up.... See more

Rated 1 out of 5 stars

After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Hav... See more

Company details

  1. Activewear Store

Written by the company

Hos SPORTMASTER arbejder vi altid på at forbedre og videreudvikle sortimentet, servicen og rådgivningen. Vi vil være det naturlige valg, når den sports- og motionsaktive del af befolkningen har behov for køb af sportsudstyr og beklædning. I SPORTMASTER kæden sætter vi kundens behov i fokus og derfor stor ære i, at vi giver en optimal rådgivning, så udstyret bliver rigtigt - og kunderne tilfredse.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

16K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very satisfied

Prompt dispatch and fast delivery. The quality of the product exceeded my expectations (thus pictures on the website are not very eloquent)

30 November 2022
Unprompted review
Rated 1 out of 5 stars

Wont sell at advertised price

After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Have yet to receive an answer to my claim, that i should recieve my goods at the at the time advertised price. Will update this review if there is any development.

25 November 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed by the Black Friday false offers

Disappointed by the Black Friday false offers cancelled later on the same day 24th of November. SportMaster You make mistake, you pay the price of your own errors, not for the customer. What is going on..

24 November 2022
Unprompted review
Rated 1 out of 5 stars

Black Friday Disaster

Never again.
You announce that Black Friday Deals are for up to 70% off the price. I placed a few orders for what it seems to be a great deal. You sent order number, all good. Later, I received an email, that some of the items were "udsolgt". I still see them available. Money is reserved and I cannot use the amount. A few hours later you send an email saying "all your orders are cancelled because we had a system fail and price was lower than we wanted". So you lied to me 3 times today and "hope for understanding". Lets see what Forbrugsombudsmanden will have to say in this.

24 November 2022
Unprompted review
Rated 1 out of 5 stars

Problematic ordering service for items not available at the store

Had a bad experience with Sportmaster Lyngby.
Just tried a running shoe and then my size was not available at the store. They encouraged me to order online by them to receive the shoe in a couple of days at store.
After one week and one in person follow up there is no news about the shoe in spite of payment done at the time of order!

26 July 2022
Unprompted review
SPORTMASTER logo

Reply from SPORTMASTER

Hi Mojtaba,

Thank you for taking your time to review us.

We are sad to hear that your online purchase was never received.
After contact with the store, we unfortunately had to claim the package lost during shipping.
The order has been credited and the payment has been refunded.

Please don't hesitate to let us know, if you have any questions regarding your order.

Best regards,
SPORTMASTER

Rated 1 out of 5 stars

Unfortunately I am mad on my last…

First time need to make complaint. Unfortunately I am mad on my last order. Got two left shoes.

11 June 2022
Unprompted review
SPORTMASTER logo

Reply from SPORTMASTER

Hi Amanda,
Thank you for taking your time to review your latest purchase.
We are very sorry that you received 2 left shoes in your delivery. We have been in contact with the store who has sent these to optimize the packing proces.
If you have any questions regarding your orders or any of our services, please don't hesitate to contact us at kundeservice@sportmaster.dk
Kind regards,
SPORTMASTER

Rated 1 out of 5 stars

Worst web experience ever

Worst web experience ever , takes forever to navigate, half of the items are not available on an online sale, even if they are advertise as online . I gave up halfway through my purchase, as the site stoped working for a few times.

10 May 2022
Unprompted review
SPORTMASTER logo

Reply from SPORTMASTER

Hi Scorus,
Thank you for review. We are sorry to hear that your experience trying to shop on our website was not as hoped. We will forward this feedback to our e-commerce.
Please don't hesitate to let us know, if you have any qustions about our website, assortment or services at kundeservice@sportmaster.dk
Kind regards,
SPORTMASTER

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