Sport It First Reviews 

5,195
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I contacted customer service & received a reply the next day as needed a shirt for a holiday. Ordered a Large true to size. Really good service & delivered in time .

Rated 5 out of 5 stars

Absolutely great experience. My first time buying from Sport it First and truly couldn't recommend them enough, I'll definitely be purchasing from here again. I ordered on 22nd Jan, my trainers got se... See more

Rated 1 out of 5 stars

My very first time using this company and I had a very bad experience. I bought 2 pairs of denim shorts and when it came, the other one was a chinos, I know they run out of stock & purposely sent the... See more

Rated 5 out of 5 stars

Great service, will definitely use again! Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order. I ordered it again to be shipped to Aust... See more

Company replied

Company details

  1. Clothing Store
  2. Shoe Store
  3. Sportswear Store

Written by the company

Clothing and footwear supplier.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(5,195)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hiking boots

Easy to navigate. Managed to get my favourite hiking boots…

5 April 2025
Sport It First logo

Reply from Sport It First

Hi,


Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Great price

Great price , easy ordering and quick delivery, perfect

4 April 2025
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Reply from Sport It First

Hi,


We really appreciate you taking the time to share your rating with us.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Good service

Good service

9 April 2025
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Reply from Sport It First

Hi,


We are incredibly grateful that you took the time out to leave us a 5-Star review.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Very responsive to change and cancel my…

Very responsive to change and cancel my order. Managed to order the preferred size and received delivery a couple of days later.

2 April 2025
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Reply from Sport It First

Hi,


Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.


Kind regards,
Sport It First

Rated 4 out of 5 stars

Inov 8 trainers

Item ordered and delivered, as described. Happy with my purchase, and would use the site again.

1 April 2025
Sport It First logo

Reply from Sport It First

Hi,


Thank you for sharing your experience with us! We hope to hear from you again.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Good price

Good price. Arrived on time

9 April 2025
Sport It First logo

Reply from Sport It First

Hi,


We really appreciate you taking the time to share your rating with us.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Great service and very good quality…

Great service and very good quality products. I will most certainly use this company in the future.

7 April 2025
Sport It First logo

Reply from Sport It First

Hi,


Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Good value

Good value, quick responsible and safe SERVICES and fast delivery

7 April 2025
Sport It First logo

Reply from Sport It First

Hi,


We really appreciate you taking the time to share your rating with us.


Kind regards,
Sport It First

Rated 1 out of 5 stars

Terrible customer service

I had incorrectly sent 2 pairs of trainers back to sport it first instead of Sportshoes ( I had multiple returns and used the wrong label) to the cost of £180
I sent sport it first proof of postage and also sent 2 pre paid DPD labels to support a quick return.
To date they have only returned 1 pair of trainers.
I have been liaising with sport it first fir 4-5 weeks now only to be continually fobbed off with ‘ our warehouse has confirmed 2 pairs were returned’ despite me showing proof from DPD that only one pair has been returned.
I have asked sport it first to send me proof of the 2nd pair being delivered and they don’t respond.
(Also the 2nd pre paid label has not been used )
I have asked fir this to be escalated as a formal complaint or to be provided the address of their complaints team only to be ignored.

17 March 2025
Unprompted review
Rated 2 out of 5 stars

Poor Returns Service

Ordered a pair of Asics Metaspeed edge, fitted too small/tight despite ordering half size up as I always do, so had to return using the 48 hour Tracked Service. Despite them being received back 3rd April I'm still awaiting refund 2 weeks later, I emailed customer support last week who advised the refund would be made when they were scanned in? Why should it take so long when they are there, other than to hold onto my money..this seems to be a recurring theme going by other reviews. I will be making a call tomorrow as have lost faith in waiting for it to happen.

24 March 2025
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Reply from Sport It First

Hello,

Thank you for your review. We can confirm that we have now refunded you for your order.

We do apologise for the delay in refunding you for your order.

Kind regards,
Sport it First

Rated 2 out of 5 stars

Poor returns process

Received an item where the pictures did not show there was a hole manufactured into the shoe so made it impractical. Contacted customer service who waived the returns fee since the product wasn't as advertised. Sent the shoes back 48 hour tracked with Royal Mail but still no response to receiving the package 15 days later even though I could see that it had been received at their warehouse. Took calling customer service 3 more times to get a refund more than 2 weeks later.

1 April 2025
Unprompted review
Sport It First logo

Reply from Sport It First

Hi,


We’d like to thank you for taking the time to write this review. All feedback is highly appreciated, as it enables us here at Sport It First to further develop our products and services.


Kind regards,
Sport It First

Rated 5 out of 5 stars

International shipping

Great service, will definitely use again!
Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order.
I ordered it again to be shipped to Australia, and I wasn’t disappointed. Fast, efficient and easily tracked. Happy with my purchase, thank you.

28 March 2025
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Reply from Sport It First

Hi,


Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.


Kind regards,
Sport It First

Rated 5 out of 5 stars

Order delivery

Efficient and quickly despatched after order placed

4 April 2025
Sport It First logo

Reply from Sport It First

Hi,


We really appreciate you taking the time to share your rating with us.


Kind regards,
Sport It First

Rated 5 out of 5 stars

A good experience

Easy to order and to be really honest, the courier is my preferred one.

4 April 2025
Sport It First logo

Reply from Sport It First

Hi,


We are incredibly grateful that you took the time out to leave us a 5-Star review.


Kind regards,
Sport It First

Rated 1 out of 5 stars

Delivery was pathetic

Delivery was pathetic - email advised it was left with neighbour next door - it wasn't - it was delivered to the correct address and left on the doorstep but no-one knocked on the door first.

4 April 2025
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Reply from Sport It First

Hi,

Thank you for your review.

Please contact us at support@sportitfirst.co.uk and a member of our customer service team will be happy to help.

Kind Regards,
Sport it first

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery

27 March 2025
Sport It First logo

Reply from Sport It First

Hi,


Thank you so much for taking the time to leave us a five star rating. We hope to hear from you again.


Kind regards,
Sport It First

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