The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent. So far this company has done everything excellent. I even had to cancel some orders and they canceled whatever I needed within 24 hours of each email I sent. I live in California and order... See more
Company replied
My update with this company: they are in Europe and I am in Southern California. So far they are 100% peer awesomeness out of seven out of seven of my orders. Even if I have to cancel, they canceled e... See more
Company replied
Overall great since I received the item before I was expecting. I dont remember receiving an update from the shipper when my order would arrive but it said July 16 and i received it July 3rd. I didnt... See more
Company replied
3.1
Average
460 reviews
Asks customers to review
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I bought a backpack and it came back…
I bought a backpack and it came back with the stitching already falling off and I’ve sent countless emails as the shipping was taking forever, no reply, im trying to get a refund now but again no reply, anytime I try to process a refund there is issues. I paid for 72 hour shipping which I understood it may not come in that time but almost a week and a half later with no update to several emails just for the product to be faulty is unacceptable. DO NOT BUY.
16 August 2025
Unprompted review
Reply from Sport is Good
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we would like to know more so that we can resolve this issue.
Please contact our customer service team at customer@spacefoot.com (mailto:customer@spacefoot.com) (quoting your order number)
so that we can find a solution.
Have a great day,
The Spacefoot customer service team
I never received my order.
15 August 2025
Reply from Sport is Good
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more so that we can resolve this issue. Please contact our customer service department at customer@spacefoot.com (including your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Shipping took two weeks not bad and…
Shipping took two weeks not bad and product came in perfect shape. Legit site.
4 August 2025
Reply from Sport is Good
Hello,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon!
The Spacefoot Team
Happy with my new Chaya Skates
Happy with my new Chaya Skates! Was scared they weren't gonna come for a few weeks, but they did.
8 August 2025
Reply from Sport is Good
Hello,
We are happy that your visit with us was pleasant and we hope to see you again soon!
Come back soon to try all our new offerings!
Have a great day and see you soon! 😀
The Spacefoot team
Buyer Beware! Avoid This Company
I ordered a rust preventative coating for metal (bikes, motorcycles, etc) on their website on 7/1/2025. It is now 8/14/2025, and I still have not received anything. The company does not respond to any emails, and the tracking just mentions various import / export issues with customs, as well as 'delayed due to unforeseeable circumstances'. They should not even be trying to sell items to customers in other countries, if they know that they can't actually be delivered. I will request a refund, but I assume they will just keep on ghosting me. Ridiculous, avoid this company at all costs.
1 July 2025
Unprompted review
Reply from Sport is Good
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we would like to know more so that we can resolve this issue.
Please contact our customer service team at customer@spacefoot.com (mailto:customer@spacefoot.com) (quoting your order number)
so that we can find a solution.
Have a great day,
The Spacefoot customer service team
The backpack was perfect it did take a…
The backpack was perfect it did take a lil bit of time but it’s worth it
5 August 2025
Reply from Sport is Good
Hello! Thank you Demmi for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Excellent price and shipping on a great…
Excellent price and shipping on a great jacket!
12 August 2025
Reply from Sport is Good
Hello Valued,
Thank you for your positive feedback. Please know that we are doing everything in our power to offer you the most competitive prices and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
We are delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The spacefoot customer service team.
It took a long time to get in the…
It took a long time to get in the country i live in and i was in a little Rush for it to come
1 August 2025
Reply from Sport is Good
Dear Ms. Gomez,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
It took a long period of time to…
It took a long period of time to receive the article. I hAVE NOT RECEIVED THENITEM. AT ALL.
6 August 2025
Reply from Sport is Good
Hello Mr. Kramer,
We are delighted to have spoken with you on the phone and thank you for your time.
Please be assured that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We hope that our conversation has satisfied you and we remain at your disposal for any further information you may require.
Have a great day,
The Spacefoot customer service team
not good but not bad
I was told my package would come the 4th of august bc I bought this for the school that starts the 11 but it didn't come the 4th.
5 August 2025
Reply from Sport is Good
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
I never ordered from here but I read…
I never ordered from here but I read all the reviews and it seems over half of the reviews are people who never received there items. Its a shame you cant find a reputable company anymore.
6 August 2025
Unprompted review
I have emailed several times and…
I have emailed several times and received no response. I don’t believe this is a legitimate site and I am deciding if I should report it as fraud to my bank as I have received nothing and have no way of getting in contact with this company
5 August 2025
Reply from Sport is Good
Dear Ms. Avila,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
My order said it had been delivered but…
My order said it had been delivered but it wasn’t in my garden I’ve asked for a refund and they won’t give it to me they just say it has been delivered when it hadn’t I’ve asked for a refund three times and they’ve just said it had been delivered
5 August 2025
Unprompted review
Reply from Sport is Good
Hello Mr. Sweeney,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone today without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Great service at Sport is Good
Great service at Sport is Good in Paris. I received the items I couldn't get anywhere else, and at a good price. The only criticism was that the package was only tracked after it arrived in Denmark.
2 August 2025
Unprompted review
Reply from Sport is Good
Hello Hans,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Where is my package?
I came to this Trustpilot because I feel like I just got scammed. I ordered a motorbike helmet on 20.7.2025. They wrote me on 26.7. that they shipped the helmet and gave me the tracking numbers from fedex. It’s been a week, no package and from the fedex tracking shows that they haven’t received the package from sportisgood.ch, Only shipment information they sent to fedex on 26.7.2025. And the package information weight 0,1 kg (for a motorbike helmet). The Kontakformular didn’t work, now the website has just disappeared (Forbidden 403). No Customer Service to contact, no package, just disappointing. I still have a little hope that fedex will notify me that sportisgood will finally handed over my package to fedex. If I don’t receive my helmet that I paid, I will be very disappointed and I don’t know how I will get my money back.
20 July 2025
Unprompted review
Reply from Sport is Good
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
I bought this expecting to get it soon…
I bought this expecting to get it soon enough for my wife's birthday not realizing it was shipping from overseas via a slow boat from Europe. Probably will not buy from this vendor again since it appears they don't have stock items in the US. Item came from France to the Netherlands on a boat from there. I like others should have read the reviews first......
27 July 2025
Reply from Sport is Good
Hello Mr. Loy,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via the address customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Reply from Sport is Good
Hello,
Thank you for your positive feedback. Please know that we do everything in our power to offer you the most competitive prices.
We are delighted to hear that your delivery experience met your expectations! Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
We are delighted that you enjoyed the experience.
We hope to see you again very soon!
Have a great day 😘
The Spacefoot customer service team.
Good experience!
Fast delivery, accuracy on my order. Items are high quality. Very happy with my purchase.
25 July 2025
Reply from Sport is Good
Hello,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Got the hard-to-find bicycle tire I wanted
I couldn't find the XCV tire I wanted anywhere else. They had it in stock and the international shipping was quick and affordable.
17 July 2025
Reply from Sport is Good
Hello Jonathan,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and with our products. Your satisfaction is what drives us to offer you the best collections. Come back soon to discover what's new ;)
Have a nice day! 😀
The Spacefoot customer service team
Reply from Sport is Good
Hello! Thank you Karen for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
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