Sport is Good Reviews 

460
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive promptly and the products closely match their online descriptions. Many people also appreciate finding unique items that are difficult to locate elsewhere, noting solid overall quality. Buyers often note that items are carefully packed and secure upon arrival at their doorsteps. Some reviewers were not happy with delivery delays and unexpected customs holdups holding back packages. Others experienced frustrating issues when trying to get a response from customer support after encountering tracking problems. A few shoppers also noted receiving incorrect sizes or experiencing sizing inconsistencies with clothing items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many praising the high quality, perfect fit, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly mixed experiences reported by... See more

Order

Consumers find order experiences to be ambiguous, reflecting a wide divergence in customer sentiment. While... See more

Response time

Clients share ambiguous opinions on response time, with many consumers expressing frustration over ignored... See more

Website

Users describe ambiguous interactions with website, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more

Company replied

Rated 5 out of 5 stars

Excellent. So far this company has done everything excellent. I even had to cancel some orders and they canceled whatever I needed within 24 hours of each email I sent. I live in California and order... See more

Company replied

Rated 5 out of 5 stars

My update with this company: they are in Europe and I am in Southern California. So far they are 100% peer awesomeness out of seven out of seven of my orders. Even if I have to cancel, they canceled e... See more

Company replied

Rated 5 out of 5 stars

Overall great since I received the item before I was expecting. I dont remember receiving an update from the shipper when my order would arrive but it said July 16 and i received it July 3rd. I didnt... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

460 reviews

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3.1

All reviews

(460)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great purchase

Received rare shoes I couldn't find in the U.S for a great price. They came as advertised and were exactly what I ordered

26 May 2026
Sport is Good logo

Reply from Sport is Good

Dear customer, thank you for your kind words!

We're delighted to hear that you found great value in your rare shoes purchase. Offering quality products at fair prices is our priority, and your feedback encourages us to keep it up.

Wishing you many enjoyable steps with your new shoes!

Rated 1 out of 5 stars

United States - Don't buy from this company

After placing my order from the U.S. I received a lengthy customs form through FedEx including questions such as what percentage of the surface area is made of composition leather. This is ridiculous and I don't know the answers. Sport is Good should complete this form for U.S. customers or they should not sell their merchandise to the U.S.

18 May 2026
Unprompted review
Sport is Good logo

Reply from Sport is Good

Hello Ms. Venezia,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (mailto:customer@spacefoot.com) (mailto:customer@spacefoot.com (mailto:customer@spacefoot.com)) (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

Never again!

The worst online shopping experience I've had in a very long time. As this was my first purchase I received a discount code for signing up to their newsletter. The code never worked, when I brought it up to the customer service, I was told that my code couldn't work due to certain conditions that were not mentioned anywhere before.
The experience to return a product his trash too. The online return form doesn't work, so you need to contact customer service. And a return shipping label is not provided so up to you to figure out how to do so.

5 May 2026
Unprompted review
Sport is Good logo

Reply from Sport is Good

Hello Mr. Perrin,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

I ordered 2 weeks ago and still yet to…

I ordered 2 weeks ago and still yet to receive it. I guess I got to blame FedEx. I guess I will have to come back when ever I receive it.

14 May 2026
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Reply from Sport is Good

Hello Mr. Bandy,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 5 out of 5 stars

Outstanding Product and Services

Outstanding Product and Services

14 May 2026
Sport is Good logo

Reply from Sport is Good

Hello, thank you for sharing your positive feedback with us.

We are delighted to hear that you are satisfied with the quality of the product you received. Your satisfaction motivates us to continue offering high-quality items to our customers.

Wishing you a wonderful day! 😊

Rated 1 out of 5 stars

I still have not received my Shoes!

I still have not received my Shoes. These are held up by FedEx/Customs. They state that there is insufficient information to classify these shoes. I have sent them pictures of the Shoes from your posting, along with copies of your confirming order AND a copy of your invoice. I did not realize these would be imported. And... if you elected to import these - I would have expected you to supply better documentation to allow for smooth processing at the U.S. Side.

13 May 2026
Sport is Good logo

Reply from Sport is Good

Hello Mr. Dubay,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

I think they are crooks

I think they are crooks. Happy to hear that others have other experiences, but mine were bad.

I made the mistake to order the wrong shoe, a lower price was shown on the webpage for a shoe that looked identical but wasn’t. I immediately mailed them but only got reply regarding the shoe I didn’t want. Was eventually told it was not a problem, I could return the shoes. Turns out I’m paying for that. They were very efficient to take my money but completely disregarded anything that could benefit me.

28 April 2026
Unprompted review
Sport is Good logo

Reply from Sport is Good

Hello Mr. Stroemquist,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 5 out of 5 stars

Hard to find boots at a great price.

The product is great, shipping was a little slow (got held up at CDG) but well worth it.

30 April 2026
Sport is Good logo

Reply from Sport is Good

Dear customer, thank you for sharing your thoughts with us.

We look forward to serving you again soon!

Rated 5 out of 5 stars

As expected

Everything arrived promptly and as expected

5 May 2026
Sport is Good logo

Reply from Sport is Good

Dear customer, thank you for taking the time to share your feedback with us.

We appreciate your support and look forward to serving you again soon.

Rated 1 out of 5 stars

Received an empty box

Received an empty box. No kickstand in the box on delivery. Large hole in the side of the box

Added they claimed they emailed me...not..no email from them. No refund

29 April 2026
Sport is Good logo

Reply from Sport is Good

Hello Mr. Padfield,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

my order is stuck

my order is stuck, traveling back and forth from Belgium and Charles de Gaulle airport. I've asked to cancel my order and have been told to reject it once it arrives, rather than the company contacting their shipping service to assist in this sad mess

29 April 2026
Sport is Good logo

Reply from Sport is Good

Hello Ms. Hoisington,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

I have been trying to return these…

I have been trying to return these shoes for 1/2 size large larger and no one ever has gotten back with me. I’m just sitting here with a pair of shoes I can’t use. #349015399

23 March 2026
Sport is Good logo

Reply from Sport is Good

Hello Ms. Hall,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

Secretly hidden is a return policy to…

Secretly hidden is a return policy to France. Of course mailing it back cost more than the shoes. Unless you know the shoe fits don’t order from here.

9 April 2026
Sport is Good logo

Reply from Sport is Good

Hello Ms. Baker,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

Have not received my package.

Have not received my package.

10 April 2026
Sport is Good logo

Reply from Sport is Good

Hello Ms. Miller,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

To resolve your issue and ensure your satisfaction, we have sent you an email.

We hope you will read it and that our approach will allow you to have a more positive customer experience.

If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).

Have a great day,
The Spacefoot Customer Service Team

Rated 5 out of 5 stars

Good product

Good product
good fit

1 April 2026
Sport is Good logo

Reply from Sport is Good

Thank you for taking the time to share your experience with us.

We look forward to welcoming you back to our stores soon!

Rated 5 out of 5 stars

Shipment was quick

Shipment was quick, would buy again

31 March 2026
Sport is Good logo

Reply from Sport is Good

Thank you for sharing your experience with us.

We look forward to welcoming you back soon!

Rated 4 out of 5 stars

US Experience

The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the invoice myself as it was stuck in customs for a while.

25 March 2026
Sport is Good logo

Reply from Sport is Good

Hello,

We sincerely thank you for placing your trust in us and for sharing your comments. 

We have taken your comments into account and will strive to make improvements accordingly.

We hope to see you soon.

Wishing you a beautiful day,

The Spacefoot customer service team

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