The reviews were iffy but everything actually arrived and was as described! Did respond to emails so that was nice. Took one star off because I paid $18 in shipping and still had to send FedEx the inv... See more
Company replied
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Review summary
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Excellent. So far this company has done everything excellent. I even had to cancel some orders and they canceled whatever I needed within 24 hours of each email I sent. I live in California and order... See more
Company replied
My update with this company: they are in Europe and I am in Southern California. So far they are 100% peer awesomeness out of seven out of seven of my orders. Even if I have to cancel, they canceled e... See more
Company replied
Overall great since I received the item before I was expecting. I dont remember receiving an update from the shipper when my order would arrive but it said July 16 and i received it July 3rd. I didnt... See more
Company replied
3.1
Average
460 reviews
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I placed an order on the 21/11/24 and…
I placed an order on the 21/11/24 and it still hasn’t arrived and no update. I’d highly recommend staying away from this company
21 November 2024
Unprompted review
Reply from Sport is Good
Hello Owen, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Reply from Sport is Good
Hello! Thank you Norman for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Avoid at all costs
I ordered a gym bench but they never delivered my product. They took my £630 and never sent my product so now I'm going through my credit card to get the money back as fraud. I they give a standard response of please "We can confirm that your refund has been processed. If you have any questions or require further confirmation, please do not hesitate to contact us." but it's yet another deceiving trick to make then look legitimate. STAY AWAY FROM THEM.
12 December 2024
Unprompted review
Reply from Sport is Good
Hello Mr Samal,
We are very sorry about this situation and understand your frustration. It appears that a fault on the part of our carrier caused this problem, and we have taken the necessary steps with them to ensure that this does not happen again.
We can confirm that your refund has been processed. If you have any questions or require further confirmation, please do not hesitate to contact us.
We apologize again for any inconvenience. We hope to regain your trust.
Please do not hesitate to contact us if you have any other question.
Best regards,
Order not turned up
Ordered two ski helmets for Christmas from this company and the parcel was meant to be delivered between 29th Nov-2nd Dec - it’s now 10th Dec. Have not received the parcel, have not received any emails and can’t speak to anyone. Wish I had read these reviews before purchasing. Getting very frustrated!!
10 December 2024
Unprompted review
Reply from Sport is Good
Hello Melvin, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
All good that ends good
Had issues with one wrong item being delivered, things happen. Couldn't have been dealt with better. Next day response through to resolve from e mails, prepay label sent and quick return payment. Re ordered original item back off company due to this.
1 December 2024
Unprompted review
Reply from Sport is Good
Hello Alec, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
How should people contact you via the info on your website and activate the coupon code
I signed up for your newsletter and was sent a a coupon code. I can’t use the code as it keeps saying that it is invalid. I have tried contacting you through your contact form but it just bounces back as can’t be delivered.
I’m getting very suspicious about this website and especially when I see the high price of your shipping. I’m disappointed to read the reviews here.
3 December 2024
Unprompted review
Reply from Sport is Good
Hello Parker,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
This company uses deceptive pricing…
This company uses deceptive pricing practices. I tried to order a golf rain jacket and golf trousers. In my cart the price (before shipping and discounts) was quoted at $398. When I went to pay the price (before shipping and discounts) was $434. I tried two times yesterday, and another time today, and the same issue occurs. I contacted their support team and was told by Bastien "Product prices can vary from day to day depending on sales periods, brand agreements, stocks and our pricing policy. This explains why you are currently seeing a price difference. Unfortunately, we are unable to cover this difference." Changing their stated price when a customer moves from cart to payment must be their general practice. Never seen this before, and I will never order from this company. Very dishonest. I will spread the word to the best of my ability.
20 November 2024
Unprompted review
Reply from Sport is Good
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Disappointing Purchase: No Response from Customer Service
I recently purchased an Adidas taekwondo suit, and I'm extremely disappointed. The logo is completely wrong and doesn't match what was advertised online. I've wasted my money on this product, and I NEED a refund. I've also tried contacting customer service multiple times, but I haven't received any response. If I don't get my refund soon, I will have to take further action. This experience has been frustrating, and I hope to resolve it quickly.
14 November 2024
Unprompted review
Reply from Sport is Good
Hello Mina,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
My son loves his helmet
My son loves his helmet. Easy checkout.
Even though the helmet was shipped ground we received it relatively quickly.
11 November 2024
Reply from Sport is Good
Hello! Thank you Rebecca for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Paying Full Price On Sale Items
The items on their website listed on sale revert back to their full price when you checkout. You only see this at the end of the checkout process after you’ve entered in your mailing & billing address and proceed to payment. They are reachable by their contact form on their website only. If you email them by the email address listed on their website they will not reply back. Even though I have informed them of this issue they don’t resolve it and give you a lame excuse like “clear your browser cookies & refresh the page”. I have messaged them multiple times with no resolution.
Note to other buyers… if you did not get what you ordered or were over charged. Report it to your credit card and they will fight for you on your behalf.
8 November 2024
Unprompted review
Reply from Sport is Good
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Not the best
The grips had clearly been in a warehouse a long time or maybe suffered a manufacturing error. One side of each was completely worn although it was still sealed in the package.
30 September 2024
Reply from Sport is Good
Hello Christopher,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
I’ve been trying to get ahold of…
I’ve been trying to get ahold of someone from this company via email and phone. No one had responded and my item still has not shipped. I’m very disappointed and would like my money back….
9 September 2024
Unprompted review
Reply from Sport is Good
Hello Nick,
Thank you for taking the time to leave your comment, and we are sorry for the inconvenience. Could you please send us an email at customer@spacefoot.com (specifying your order number)? We would like to understand the problem better and offer you a solution.
We hope to get in touch soon!
Have a great day,
The Spacefoot Customer Service Team
Great service
Made an order which was easy. I asked for an earlier delivery and they sorted that for me so I'm very happy with the service and product
5 August 2024
Unprompted review
Reply from Sport is Good
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Scammers buyer beware
Scammers buyer beware
Could I have my money back then !!!
19 June 2024
Unprompted review
Reply from Sport is Good
Hello Wendy,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Scammers and very stupid just eating…
Scammers and very stupid just eating peoples money,don’t try this at all at your own risk
21 June 2024
Unprompted review
Reply from Sport is Good
Hello,
We are very sorry for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience.
We regret what happened.
Could you please write to us at customer@spacefoot.com (specifying your order number) to provide us with more details?
Wishing you a great day,
The Spacefoot Customer Service Team
Great experience
Quick shipping, and pieces arrived as described. Fit for AX9, only difference is the pieces that control visor open positions. You can't have it slightly cracked with these. But should be a spare set that came with the helmet originally if it bothers you.
17 May 2024
Easy to order and quick shipping and…
Easy to order and quick shipping and delivery. Love It.
30 April 2024
ONLY PURCHASE FROM THEM IF YOU LIVE IN FRANCE!
If living anywhere other than France do not use this company. I ordered replacement insects for my house shoes, selecting the same size as what was on my original insects and what was sent to my said it was the same but was to large for my shoes. After sending an email to the company they said they sent me the correct item and I can return on my own cost for a full refund. It would have cost me over $50 to return the items so my husband took a cutting tool to them. Though they are not perfect they do now fit into my shoe.
11 April 2024
Unprompted review
as advertised!
24 April 2024
A feather weight very red saddle
Unusual product, quick shipping, I look forward to using it on my bike.
12 April 2024
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