SPOKE Reviews 

4,239
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, comfortable materials, and the incredibly wide range of available sizes that make finding the right clothing fit very easy and reliable. Consumers also deeply appreciate the fast delivery service, smooth ordering process, and the remarkably helpful support team that quickly resolves any concerns. However, some customers also noted frustrating issues with inconsistent sizing across different trouser models and occasional delivery delays affecting parcels. A few people additionally mentioned that certain clothing fabrics felt unexpectedly disappointing, or that items occasionally required exchanges due to minor fit variations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent fit, wide range of... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the excellent materials,... See more

Service

Reviewers express great satisfaction with the service, consistently praising the fast turnaround,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting swift shipping times and... See more

Order

Reviewers highlight positive satisfaction with the online ordering process, noting that everything is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Spoke - good quality, great fits and great customer service. Getting the right size is a little trial and error, so had to order multiples to find the right one. Note and advice to future purcha... See more

Company replied

Rated 5 out of 5 stars

Only company that I know that offers all intermediate sizes to help get the correct fit. I am 31 inch waist so 30 inch can feel tight and 32 inch can feel a bit loose. Thank you for the intermediate s... See more

Company replied

Rated 5 out of 5 stars

I am a long time customer of Spoke London brand but never thought they would be any good in underwear stuff until I used the latest model of their trunks. I could not be happier both in terms of c... See more

Company replied

Rated 5 out of 5 stars

I’m 79cm, moderately athletic. Finding quality trousers that fit (and look good) was almost impossible. Now, my wardrobe is full of Spoke: sharps and enduros, heroes, bulletproofs, linen nomads, and m... See more

Company replied



Company details

  1. Men's Clothing Store
  2. also in
  3. Clothing Store

Written by the company

Better fitting, better looking men's clothes, sold exclusively online. We finish to order in more sizes, for a flawless fit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(4,239)

252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keep Up the Good Work

Well you have managed to stay in business for quites few years now which is great. I do like to be able to reorder the same product in the right size without much effort. Fun marketing messages too.

20 April 2026
SPOKE logo

Reply from SPOKE

Thanks for your review!

Rated 5 out of 5 stars

Posh pants

Posh pants, great fit and feel. Good price too.

9 April 2026
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Reply from SPOKE

Thanks for your review!

Rated 1 out of 5 stars

Impossible to get a hold of build C

Impossible to get a hold of build C items and I've been trying for almost a year. They have the option to be notified when items are back in stock which either never happens or 1 items out of 6 alternatives becomes available. Within an hour, they're gone again. The build is obviously popular with high demand that can't be met, which forced me to look for alternatives which is a shame as I love the quality.

24 April 2026
Unprompted review
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Reply from SPOKE

Thanks for your feedback, we completely understand how frustrating that experience can be.

We produce our products in batches, which means certain sizes can sell out quickly, especially for popular colours and seasonal products, so this does mean that all sizes won't always be available.

That said, we’re always happy to help where we can. If you’d like, we can let you know when your size is due back in stock or suggest the closest alternatives currently available. Just drop us a message at hello@spoke-london.com, we'd be more than happy to help!

We really appreciate your support and hope we can get you into something you love soon - Ellie

Rated 2 out of 5 stars

disappointing quality

Easy to use website and the trousers (hero) were a great fit. Unfortunately the dark navy pair colour looked liked I'd owned them for years. Really faded. Looked cheap. The dark navy shorts were great, the colour here looked brand new. Chalk and cheese. Maybe I just got a bad batch.

17 April 2026
Unprompted review
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Reply from SPOKE

Thanks for your feedback Andrew, we’re really glad the fit and website worked well, but we're really sorry the colour of these Dark Navy strides disappointed.

That doesn’t sound like the standard we aim for, and it may be a faulty pair. If you drop us a note at hello@spoke-london.com, we’ll be happy to look into this for you and make this right!

Appreciate you flagging this, and we hope to put it right - Ellie

Rated 5 out of 5 stars

Quality and timeliness

I continue to buy from Spoke because of quality and fit. I particularly appreciate their use of stretch fabric with their cotton. Great pants and shorts!

16 April 2026
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Reply from SPOKE

Thanks so much for your review Robert, we really appreciate it! We're so glad you're loving your SPOKEs - Ellie

Rated 5 out of 5 stars

Perfect Fit

I am now on my third pair of the Bulletproof Trousers and I will be buying more. They fit perfectly and are very comfortable to wear. The way you pick sizes to fit you correctly is easy and very accurate, definitely the best trousers I’ve bought.

16 April 2026
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Reply from SPOKE

We love to hear this! We're so happy you're loving your Bulletproofs, they really are a great addition to any wardrobe. Thanks for taking the time to leave us a review and we can't wait to see you shopping with us again soon - Ellie

Rated 5 out of 5 stars

I found it refreshing to be able to…

I found it refreshing to be able to order trousers not only by length but by shape of leg which makes for a perfect fit.

12 April 2026
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Reply from SPOKE

We're all about the perfect fit here at SPOKE so this has made a very happy office! Thanks for taking the time to leave us a review - Ellie

Rated 1 out of 5 stars

I bought my first pair of trousers from…

I bought my first pair of trousers from Spoke, a little nervous as obviously you are relying on their online sizing process without a way to try the trousers on before buying.

When the chinos finally arrived, they were fine for waist and length - where you could input your size in inches - but when it came to style, I went for 'b' (their trousers come in A, B, C - for Narrow, Regular, Wide), and their regular is basically a pair of Chino sails - e.g. far too wide.

Given their high cost, even on a special offer, this will be the last time I trust an online sizing system. It's boring old in-person stores and the changing room for me.

The trouser's physical quality, apart from the fact that their regular seems to equal Elephant Legs, seems high, though. If you can ever find your real size, they might be a decent buy.

2 January 2026
Unprompted review
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Reply from SPOKE

Thanks for taking the time to share your feedback, we really appreciate it. Though we're sorry to hear that the fit wasn’t quite what you were expecting! Size is everything to us so it's gutting to hear when it's not spot on.

Good news though, we offer a free 200-day returns period, so you’re very welcome to exchange your trousers for a different fit or request a refund if they’re not right. We also offer one-to-one virtual fit sessions with our team, who can guide you through finding a better fit based on your preferences and measurements, hopefully finding the perfect fit.

It’s great to hear you found the quality to be high, and we’d love the chance to help you find a pair that matches both your size and your style expectations.

If you’d like any help with an exchange/return or to book a fit session, we'd be happy to help, just drop us a line at hello@spoke-london.com - Ellie

Rated 5 out of 5 stars

I have been a loyal customer for a…

I have been a loyal customer for a number of years since being introduced to them by a friend. The ability to choose a precise fit sets Spoke apart from much of the competition. Recently I had to contact them regarding a delivery issue (not the fault of Spoke) and they could not have been more helpful.

10 April 2026
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Reply from SPOKE

Thank you for your kind words and for being a loyal customer Andy, it really means a lot to us. It's great to hear that you're loving your SPOKEs and we've got the niche sizing to fit the bill.

We also appreciate you highlighting your recent experience with our team. We’re always here to help, even when things are outside our control.

Thanks again - Ellie!

Rated 5 out of 5 stars

Perfect fit …

I’ve been buying casual trousers from Spoke for some years and, as my size profile is always applied, the fit is just right.

9 April 2026
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Reply from SPOKE

This is music to our ears! Thanks for taking the time to leave us this lovely review, we can't wait to see you shopping with us again soon - Ellie

Rated 5 out of 5 stars

Love these trousers

Love these trousers - perfect for every time and really comfy. Added the Highland Green and Tawny to my collection of Fives.

9 April 2026
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Reply from SPOKE

Thanks Keith, we’re so pleased you love your Fives! Highland Green and Tawny are great additions, and it’s fantastic to hear they’ve become such a comfortable, go-to choice - Ellie

Rated 5 out of 5 stars

Happy with the purchase

Happy with the purchase. Spoke are one of the few retailers who make inside legs in odd numbers. I’m a 31” leg so these jeans fit me well. Jeans are so tricky to get shortened so that’s why I shop here. Keep up the good work

3 April 2026
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Reply from SPOKE

Thanks for your lovely review!

Rated 1 out of 5 stars

Nice trousers

Nice trousers, but the incorrect size was sent.

2 April 2026
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Reply from SPOKE

Hi Hugh, thanks for your review though we're really sorry to hear your order wasn't quite right. Issues like this are rare and we'd love to get this sorted right away! Please just pop us an email at hello@spoke-london.com with your order number and we'll take it from there. Frohar

Rated 5 out of 5 stars

I've been in business for over 35 years…

I've been in business for over 35 years and have never received such outstanding and professional support. I wish all companies would provide this level of service.
Nick C.

5 April 2026
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Reply from SPOKE

Thanks for the kind words, Nick - it means a lot. We're thrilled that you've had a great experience!

Rated 5 out of 5 stars

Great clothes in sizes that are hard to find elsewhere

Good quality products in sizes I cannot find elsewhere. The delivery process has always been reasonably fast.

3 April 2026
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Reply from SPOKE

We love to hear this! we're glad to know you've found your fit with us here at SPOKE and we can't wait to see you shopping with us again soon! - Ellie

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