Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb. Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Sav... See more
Company replied
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative char... See more
Company replied
First time user, saved myself £29 on my journey with Split My Fare. I had made a mistake when ordering tickets and sent to wrong email address. Purchased Saturday evening and raised the issue... See more
Company replied
Company details
Written by the company
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Contact info
Newcastle, United Kingdom
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled tickets without consent
My train from London to Glasgow was cancelled on Monday evening due to Storm Floris. I emailed asking splitmyfare if I could use my ticket on another train. I then saw the train company had published guidance that tickets would be valid all day on Tuesday and planned to travel then. When I woke up in the morning splitmyfare had cancelled my ticket without me asking and without my consent. When I explained to them that I now didn’t have a valid ticket for travel they said they had ‘assumed’ that I had found another journey (even though all trains had been cancelled) and basically told me I had to book a new ticket (which was 4 times the price of my original advanced ticket). They are now ignoring my emails. I have been using the company for years and have always received good customer service so I am very disappointed. They have lost a customer for sure.
5 August 2025
Unprompted review
Reply from Split My Fare
Hi Rebecca,
As per the email I have sent you, we sincerely apologise for the mistake that was made, and have offered to cover the cost of a new ticket, if you had to purchase one.
The guidance that customers could still travel the following day was very recent, so our customer service team were not yet up to date with this. Typically if trains are cancelled and the departure time has passed then the only solution is to refund the tickets, but we are sorry that this was incorrect in this case.
Best wishes,
Pete
Founder - Split My Fare
I can’t recommend the team at split my…
I can’t recommend the team at split my fare any more highly. After booking our trains one of our party had an accident and we had to cancel the visit. split my fare asked for proof of injury which we quickly sent across and the tickets were instantly refunded. Such a helpful team with great processes
7 August 2025
Unprompted review
Reply from Split My Fare
Hi Miss Gaunt,
Thanks so much for your feedback.
We are sorry to hear that one of your party had an accident. We're glad to hear that you appreciated how helpful our team was. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service from Richie.
Excellent customer service from Richie.
Prompt reply and sorted my query / refund as I expected very quickly without any hassle or too many questions.
Thank you Richie and Split My Fare.
Abdul
7 August 2025
Unprompted review
Reply from Split My Fare
Hi Abdul,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the customer service from Richie very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
excellent
Richie from customer care was excellent and very helpful, advised and guided me through the refund process and made it very easy. Thank you!
6 August 2025
Unprompted review
Reply from Split My Fare
Hi Ian,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the customer service from Richie very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy Money saving on train tickets and…
Easy Money saving on train tickets and great customer service team.
5 August 2025
Unprompted review
Reply from Split My Fare
Hi Adam,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cheaper than elsewhere and easy
Really easy to book tickets, always seems to find faster and cheaper roots than other platforms. Really easy to change advanced singles for a refund if booking the same journey at a different time. Great that they now send you calendar invites as well.
5 August 2025
Unprompted review
Reply from Split My Fare
Hi Emma,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
I have used split my fare for a few years now and have saved an unbelievable amount of money on train fares. I recently had cause to deal with their customer service department, which I found to be the best I have ever had to deal with. All replies were sent to me within 24 hours, and I dealt with the same person throughout the process. They sorted my query without any hassle, and I would thoroughly recommend them.
1 August 2025
Unprompted review
Reply from Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Amazing service
Amazing service. Customer service responded quickly(Richie).
Thank you
30 July 2025
Unprompted review
Reply from Split My Fare
Hi Lilian,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On line booking and journeys good.
My daughter in law booked my tickets.
Tickets printed Bournemouth station.
Journeys were good. I had enough time to change trains.
18 July 2025
Unprompted review
Reply from Split My Fare
Hi Mrs Smith,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and that your journeys went smoothly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer support
Richie at customer support was very helpful, and resolved my issues with care and professionalism.
25 July 2025
Unprompted review
Reply from Split My Fare
Hi ,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
On a £25 normal off peak fare
On a £25 normal off peak fare, SMF got 7 for me at £16.75 each, saving me a total of over £50. Brilliant, well done SMF
21 July 2025
Unprompted review
Reply from Split My Fare
Hi Jeff,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It was quick and easy
It was quick and easy, plus it saved me doing it myself
3 July 2025
Unprompted review
Reply from Split My Fare
Hi Adele,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the process quick and easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I split my fare from Cornwall to…
I split my fare from Cornwall to Glasgow. All times and changes where well set out. I had three changes with no complications. Change over time in Birmingham was a bit neat but after a sprint made it.
10 July 2025
Unprompted review
Reply from Split My Fare
Hi Elizableth,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the itinerary easy to follow. We used the recommended changeover time for each station as a minimum; however, you can also increase the changeover time if desired when searching using advanced options. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Much cheaper than Trainline
Trainline was £360, National Rail £234. Split My Fare for the same return journey, same trains was £80. Far better value.
25 June 2025
Unprompted review
Reply from Split My Fare
Hi Vannor,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the App easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great route suggestion
I saved money for sure.
Also, there was an excellent alternative journey or route suggested, which I don't think I would have been informed of normally.
27 June 2025
Unprompted review
Reply from Split My Fare
Hi Shirley,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service and found cheaper travel with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Exceptional customer service
Exceptional customer service, which is also super fast. A big thank you to Richie, one of the team who kindly replied to me and helped sort out a refund for a journey that got cancelled. I have never received replies so fast, but they were also friendly and personal replies - not templates! Other companies could learn a lot from this! Thank you! Would definitely recommend.
16 July 2025
Unprompted review
Reply from Split My Fare
Hi Richard,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Any business that is doing more for…
Any business that is doing more for consumers battling extortionate train travel in the UK is a good business. Great customer service, that surpasses the train operators turn around times. Well done Split My Fare. Solid business. I will be returning.
16 July 2025
Unprompted review
Reply from Split My Fare
Hi Ollie,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I hadn't received an email confirmation…
I hadn't received an email confirmation for my recent purchase, so emailed Split My Fare in a slight panic. Within minutes, they replied asking for further information (I had assumed it was an automated response). Replying back with all the required information, I received another email saying that they had found my booking. It had bounced due to me giving an incorrect email address. Tickets were resent without hesitation. All done quickly and efficiently. I've always been a fan of Split My Fare. This has galvanised it further! Thank you, Richie for your efforts.
10 July 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback, we are pleased to hear that you value our service so highly. We pride ourselves on providing fast and efficient customer service and we are pleased to hear that this is the experience that you had.
We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Misleading Ticket Restrictions – No Accountability When Things Go Wrong
I booked split tickets through Split My Fare for a journey from Lancing to Oxford, following their itinerary exactly. Despite this, a ticket inspector deemed one leg of my journey invalid and I was issued a penalty fare. I appealed to Split My Fare, expecting support or at least an explanation. Instead, I was met with technical justifications about fare logic and restrictions that ignored the real-world impact of following their advice.
Even after Transport Focus intervened and highlighted how misleading the itinerary was, Split My Fare still refused to offer even a goodwill refund. It’s disappointing that a company built on helping passengers save money offers no help when their guidance leads to fines.
Be very cautious using this service – if something goes wrong, they will not take responsibility. You're on your own.
4 July 2025
Unprompted review
Reply from Split My Fare
Hi Mr Constantini,
Thanks for your feedback.
All tickets we sell are valid, if there are any issues with validity this will be either due to an error with the operator or their staff, and you can claim compensation from them as such.
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