I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Splashtop
Hello Lynn,
Thank you for the positive review. It's great to hear that our support team has met your standards. We aim to provide fast and efficient solutions to get our users back up and running again. Thank you for choosing Splashtop. We appreciate your support.
Overall it's a good and cost-effective…
Overall it's a good and cost-effective program. The only nagging issue as it doesn't automatically go through a reboot you have to log back in again all over.
8 April 2025
Reply from Splashtop
Hello Michael,
We appreciate your feedback. We're glad to hear you're finding Splashtop to be a good and cost-effective solution. We understand that having to log back in after a reboot can be a bit of a hassle; however, it is necessary to ensure the security of our users. Thank you for choosing Splashtop. We hope to continue to meet your expectations in the future
Very professional technical support
Very professional technical support. My issue was resolve in fast and efficent time frame.
3 April 2025
Reply from Splashtop
Hello Tom,
Thank you for sharing your thoughts on Splashtop. We're glad to hear our support team was able to help you out quickly and professionally. We always aim to make things as smooth as possible, so we're ecstatic to hear about your satisfaction. Thank you for choosing Splashtop.
Splashtop great for remote access
Splashtop has been a great remote access and collaboration tool.
6 April 2025
Reply from Splashtop
Hello Karen,
We're happy to hear that our product has been working splendidly for you. We look forward to continuing to provide a top-notch remote access tool for you in the future. Thank you for choosing Splashtop.
Good tool to enable me to work from…
Good tool to enable me to work from home mirroring my work computer
20 March 2025
Reply from Splashtop
Hello Jacquie,
Thank you for the positive review of Splashtop. We understand that having the ability to work from home is a huge advantage, and we’re glad to hear that mirroring your work computer has made things easier for you. If you ever have questions or need support, feel free to reach out. Thank you for choosing Splashtop.
Uncomplicated use
Uncomplicated use, no difficulty with virtual access as long as broadband connection is good
20 March 2025
Reply from Splashtop
Hello Aiden,
Thank you for sharing your experience! We're glad to hear that you found Splashtop easy to use and that virtual access has been smooth with a reliable broadband connection. We strive to make remote access as seamless and user-friendly as possible. If you ever have questions or need support, feel free to reach out. Thank you for choosing Splashtop!
Consistent
Consistent, easy to load, switch out PCs and reset the new, thanks for a great app.
20 March 2025
Reply from Splashtop
Hello Marius,
Thank you for the positive review and for sharing your thoughts on Splashtop. We're happy to hear that our product has been the right choice for you. Consistency and ease of use are top priorities for us because we know how frustrating it can be when tools don’t work the way you need them to. We're glad Splashtop has made it easy for you to switch between PCs and reset devices smoothly. If you ever have feedback or need support, feel free to reach out. We're always here to help. Thank you for being part of the Splashtop community.
Reply from Splashtop
Hello Jeff,
Thank you for the five-star review and for your positive feedback on our product. Reliability and ease of use are important to us. We know how frustrating it can be when remote access tools are unreliable or overly complicated, so we’re thrilled to hear that your experience has been smooth for both users and administrators. If there’s ever anything we can do to support you or improve your experience further, don’t hesitate to reach out. Thank you for choosing Splashtop.
Awesome program and very affordable
20 March 2025
Reply from Splashtop
Hello Evan,
Thank you for sharing your thoughts on Splashtop. We appreciate your positive feedback on our product. Affordability is important to us as we strive to create a remote access solution with robust capabilities and features without compromising on performance. Thank you for choosing Splashtop.
I've never had to reach out for support…
I've never had to reach out for support and the price was the best I could find for this type of remote desktop software.
20 March 2025
Reply from Splashtop
Hello Jerad,
Thank you for the positive review. It's great to hear that you've had a smooth and seamless experience with Splashtop. Should you ever need assistance or have any questions, our support team is always ready to help. As for pricing, we're glad that our product has been the right choice for you, providing great value without compromising on quality or performance. We’re committed to offering reliable remote access at a competitive price, and it’s rewarding to know it’s working well for you. Thank you for your continued support of Splashtop.
Support team is excellent
Tech was thorough and helped me through my issue quickly and politely.
20 March 2025
Reply from Splashtop
Hello Christina,
Thank you for sharing your experience with Splashtop. We're glad that one of our agents was able to assist you with an issue. We understand that getting quick and polite support can make all the difference, and we're happy to hear our team delivered just that. If you ever need further assistance or have any questions in the future, we’re always here to help. Thank you for choosing Splashtop.
Very easy to use.
20 March 2025
Reply from Splashtop
Hello Daniel,
Thank you for the feedback. It's great to know that our product is easy to use. We strive to create a pleasant user experience that is stress-free without any complications. If you have further feedback, please feel free to let us know. Thank you for choosing Splashtop.
Splashtop's security is the best
Splashtop's security is the best. Employee's are able to work as if they were sitting in front of the computer they are logged into using Splashtop. There is no delay in response.
2 April 2025
Reply from Splashtop
Hello Gary,
We appreciate the feedback. Having a remote access product with top-notch security is important to us. We understand your work and information must stay protected, which is why we’ve built Splashtop to offer both strong security and a seamless user experience. It’s great to hear that your employees can work without delay and feel like they’re right in front of their computers. If you ever have questions or suggestions, we’re always here to help. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Jim,
Thank you for the five-star review. We're glad to hear that our product has been working well for you. Security is important to us, and it’s great to know you feel confident in the system’s protection against hacking. If you ever have questions or need assistance, feel free to reach out. Thanks again for choosing Splashtop.
Works great, bit pricey.
Works great, not particulalry cheap for the 2 occasions I use it over a year, but does what it says on the tin.
20 March 2025
Reply from Splashtop
Hello Robin,
Thank you for sharing your experience using Splashtop. We're sorry that you're not fully satisfied with our pricing, however, we hope that our product's features and functionality have been the right fit for you. If you have questions or have feedback to share on what we could do to improve your Splashtop experience, please feel free to reach out, and we'd be happy to hear from you. Thank you for choosing Splashtop.
Splashtop is so easy to use remotely
Splashtop is so easy to use remotely. I would not use any other program.
20 March 2025
Reply from Splashtop
Hello Sandy,
Thank you for the positive feedback. Knowing you wouldn’t use any other program truly means a lot to us. We're happy to hear that our product has been the right fit for your needs. If you have any questions or further comments about Splashtop, please feel free to reach out. Thank you for choosing Splashtop.
It really works well
It really works well. I have love having the access to other computers.
20 March 2025
Reply from Splashtop
Hello Hawkeyejack,
Thank you for the positive review. We're glad our product has been working well for you. We understand that having access to your devices, regardless of where you are, is a huge benefit, so we're glad we've got you covered. Thank you for choosing Splashtop.
Wonderful solution
Hello,
I use SPLASHTOP for non professional reasons, just only help my Family and friends.
It would be interesting to be able to converse during the intervention. I tinkh it’s possible but too expensive regarding my use
Best regards
Michel
20 March 2025
Reply from Splashtop
Hello Michel,
Thank you for sharing your experience with Splashtop. With Splashtop Remote Access Pro, you can converse with the computer you are in a session with via chat. For more information, you can view the link below. If you need further assistance, you can reach out to us and submit a support ticket or give us a call. Thank you for choosing Splashtop.
Chat information: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725483-Chat
Support Ticket: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Never have a problem with remote login
20 March 2025
Reply from Splashtop
Hello Gordon,
Thank you for the positive review. We're glad you haven't encountered any issues with our product. If you ever need assistance or have more to share about your experience using Splashtop, please feel free to reach out. Thank you for choosing Splashtop.
Works as designed very good program
20 March 2025
Reply from Splashtop
Hello Stanley,
Thank you for the positive feedback. We appreciate your thoughts on our product, and we're happy to hear how well it's been working out for you. Thank you for choosing Splashtop. We look forward to continuing to meet your expectations.
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