spiraluk.com Reviews 271

Haven't even received my order yet but I am blown away by just how good the customer service being provided is!
I ordered the 20L black transport deluxe bagpack, partly because of the free Cross body bag promotion they have on but mostly seeing how well reviewed the products are!

When making my purchase I must not have selected for the free cross body bag to be included in the deal but after emailing the support email provided this was quickly solved with haste!

Brilliant customer service.

Top quality bags. And the service is second to none. Received the bag the day after ordering. Needed to contact customer service as forgot to add the free crossover bag at checkout. The team sorted this for me and I received the bag the following day.
Top customer service.

Ordered an explorer deluxe backpack and 'free' crossbody from this company at a total cost of around £44, which included next day delivery. The items were never received and the company doesn't reply to any emails or DMs on it's social media. Pretty sure all the reviews are faked. Oh. And they also use Evri as their courier in the UK, so if they did actually have some items to deliver, you probably wouldn't receive anything anyway. Don't use this company. It's not what it seems.

Such a fabulous product which I would highly recommend.
The back pack is slightly padded, so ideal for. Lap top and comfortable against your body.
It is totally waterproof, so no need to worry about things getting wet.
Great to buy as gifts! Most of my family have one now!!!!
Don't hesitate!!

Excellent products. The black explorer deluxe backpack is perfect as it has good capacity 27L, for general work items or for trekking. The materials are hardwearing and great for the inclement weather we are presently experiencing.

I don't often write reviews. Great product and customer service.

Absolutely brilliant. Not only truly well made with solid materials and a top quality feel, but customer service was second to none. I missed my free cross-body bag from my order but they communicated really well with me and posted it the next day. Absolutely how it should be done, nice work Spiral you have a new advocate!

I hope you do not mind me reaching out directly.

I watched one of your Co-Founders this morning confidently presenting the Spiral brand and its values. It was genuinely refreshing to see a founder-led message delivered with clarity and pride in the product — that in itself speaks volumes about your business and the confidence you have in what you offer.

While your £39 range is clearly positioned as premium and well-considered, not all customers are in a position to purchase without absolute confidence that a product will meet their day-to-day requirements. As a disabled customer, I am required to travel with medical equipment and medication at all times, which makes size, durability, comfort, and internal layout absolutely critical factors. When promotional offers appear at lower price points, such as £29.99, the bags understandably look more compact, which raises concerns around practical capacity for someone with medical needs.

With that in mind, I wanted to propose a mutually beneficial opportunity.

I would like to trial one of your bags in genuine, real-world conditions and, if it performs as expected, promote it authentically based on lived experience. This is not a styled photoshoot or a scripted endorsement — it is an honest evaluation of how your product performs when reliability genuinely matters.

From a business perspective, allowing a disabled user to trial your product offers several tangible benefits:
• It demonstrates complete confidence in your design and build quality.
• It provides credible, trust-building validation to a community that often struggles to find products that genuinely meet their needs.
• It positions Spiral as an inclusive, forward-thinking brand that understands real customers, not just ideal ones.
• It creates organic, goodwill-driven publicity that resonates far more strongly than traditional advertising.

Publicly supporting a disabled customer trial also reinforces Spiral’s commitment to accessibility and inclusivity — values that consumers increasingly expect from modern brands. For many people managing health conditions, a well-designed bag is not a luxury; it is an essential. Showing that your products stand up to that reality is powerful brand storytelling.

Should the trial be successful, I would be more than happy to highlight the practical strengths of the bag, its capacity, comfort, and usability, and recommend it with genuine confidence.

Thank you for taking the time to consider this. I appreciate the work that goes into building and standing behind a brand, and I would welcome the opportunity to work with you in a way that is both honest and commercially rewarding.

Kind regards,
Jeffrey

As per the response from Spiral UK, the star rating was done in error, for that I apologise, it's easy to make a error, but I think Spirals response could have been handled better,so I've amended the STAR rating as I hadn't personally used their product. Abit harsh Spiral !!!!!

After a little hiccup (which turned out to be my error not the retailer's) I had a great experience/outcome to my problem of a missing part order (free crossbody bag). The customer service team sorted it efficiently and quickly and I am delighted to now have the missing item. Would definitely order again from this lovely company.

Bought the backpack and got the cross bag included.
Backpack is well constructed, smart and surprisingly spacious. Smaller pockets look strong with well placed zips. Was amazed everything stayed dry when I had to walk in the pouring rain last week - wish my coat was as well made!

Fantastic bag perfect for work and their customer service is very responsive and helpful.
Will definitely order again

I couldn't recommend them enough! My husband actually found Spiral looking for a durable and affordable ruck sack that was also smart enough to take into meetings.
Spiral ticked every box! Customer service and craftsmanship is second to none!

I made a mistake when purchasing on their website. I contacted Spiral and they resolved the issue quickly with delivery being next day also. The products are of good quality and a fraction of the price compared to other similar products from competitors. Great products and great customer service.

I bought myself a backpack 20 ltrs in dark grey and oh wow, it has exceeded my expectations and then some. It’s comfy and easy to wear and carry even with (ahem books in… I won’t say how many) and because we live in the U.K. and because it’s winter… the weather. I would like to say thank you so much for making a bag that is entirely waterproof honestly i wasn’t sure what I was expecting but to find out that everything inside was dry just blew my mind. I would also like to say thank you for the deal of buying a backpack and getting a messenger bag free these bags are just amazing. Fantastic quality and waterproof.

I ordered a backpack and free cross body bag (sale deal) . Bought as gifts and both recipients love the bags - they look and feel great, water resistant and plenty of space for what was needed. The only issue was understanding the bags are not delivered together for whatever reason. Customer service is one of the best I’ve ever experienced- kind, calm, speedy responses and information and they did all they could to ensure the bags arrived in time for Xmas/birthday. I’ll definitely use again and highly recommend this company.

Unfortunately I haven’t had a good experience with this company. I ordered a backpack for a present for my grandson for Xmas.
The backpack was delivered to the wrong place & I have never received it. I complained to the delivery company & Spiraluk & the issue still has not been rectified. I’ve sent emails to Spiraluk & they have not to date responded to them. So I will not be recommending them!

Had a Spiral Backpack bought for me for Christmas and it is fantastic. My mother in law didn’t realise the cross body came free as part of a promo so didn’t order one. I let Spiral know and they haven’t one out to me. What brilliant service.

I’ve got about 5 products from this company all of great quality. My free crossbody was returned due to the incompetence of Evri who on the 23rd December told me my parcel had been delayed as I was going away for Christmas arranged for it to be delivered to a collection point. Soon after I was told it had been delivered & it had to be collected by Christmas Day. I wasn’t home until 28th & it had already been returned.

I reached out to spiral who apologised & resent the item which I received today

Very very professional and customer helpful company.
Queried a previous order and within hours had reply and problem resolved in less than a day.
Fantastic product for day to day and for travel, definitely recommend.

Fantastic, speedy customer service, quick delivery and rucksack is great. Really impressed.