Everything works exactly as you’d expect. Deposits are easy with multiple methods available, and the system is user-friendly. The support team is professional and responsive, helping whenever needed.... See more
Company replied
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This casino has been one of the most reliable I’ve used. They pay out exactly what you win, and I’ve never had any problems. The daily promotions are also enjoyable and keep me coming back. I would re... See more
Company replied
Probably one of the worst casinos out of the hundreds ive tried. Im fully verified there, tried to make a withdrawl of a miniscule 50 euro. Was denied crypto even though ive deposited with crypto den... See more
Company replied
Unfair business practices and bonus terms! Slow withdrawals!! High wagering requirements! Withdrawals capped at 50€!! So if you deposit 20€ you are supposed to win only 50€! lol There are a lot of... See more
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Company details
Written by the company
Step into the enchanted world of SpinsUp, where the magic of the circus intertwines seamlessly with the thrill of online casinos. Our captivating platform boasts an array of the most popular local payment methods, all backed by our unwavering 24/7 customer support. Delight in promoting our exclusive loyalty program, granting your players access to daily, weekly, and monthly cashback rewards. Immerse yourself in the enchanting magic of SpinsUp today and experience firsthand how every spin is a spellbinding adventure.
Contact info
Curaçao
- care@spinsup.com
- spinsup.com
2.6
Poor
56 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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One of the best online casinos I used…
One of the best online casinos I used always helpful allways easy to get in contact and give some great rewards
7 August 2024
Unprompted review
Reply from Spinsup
Hi Martin,
Thank you for your feedback.
We are dedicated to ensuring the best possible experience for our customers and are excited to keep delivering on our promise. Wishing you all the best for the future!
Warmest regards,
The SpinsUp Team
This casino has worse RTP- Return To…
This casino has worse RTP- Return To Player I would avoid this scam! casino.
23 July 2024
Unprompted review
Reply from Spinsup
Dear Gothic_Academia,
Thank you for sharing your thoughts. We’re sorry to hear that you’ve had concerns about the RTP (Return to Player) at our casino.
While RTP represents the theoretical long-term return on a game, it’s important to remember that outcomes are random, and winning is absolutely possible. Many of our players have enjoyed significant wins, and we’re committed to providing a fair and transparent gaming experience.
If you have any specific concerns or would like us to review your experience, please don’t hesitate to reach out at vip@spinsup.com. We’d love the opportunity to assist you and demonstrate that winning is very much achievable with us.
Thank you for your feedback, and we hope to improve your experience in the future.
Best regards,
The SpinsUp Team
Appalling. They should be ashamed of themselves.
I have a question - why are online casinos so greedy? People lose - it’s (disappointingly) expected by the player, but we hope for some fun and entertainment. Surely they could make our time playing last a little longer. They end up with all our money anyway!! The level of greed of these online casinos is appalling. I lost a LOT in a few hours playing on this site and I was mostly playing $1 bets. The problem was, you could go over 250 games without a payout that matched your bet. I would like to know their return to player ratio, as I have NEVER played games with such poor returns. When I eventually got bonus games it payed nothing. If you played 250 games at $1 = $250, and typically got back less than $30. Insulting to the player.
7 July 2024
Unprompted review
Reply from Spinsup
Dear djs,
Thank you for sharing your feedback with us. We understand that it can be discouraging when it feels like you're losing quickly, but It's important to remember that gambling is inherently unpredictable, and sometimes losses can occur in streaks.
While it's natural to want to win, it's also important to approach gambling as a form of entertainment, where both wins and losses are part of the experience. We would like to assure you that the chances of winning at our casino are fair, and many customers win every day.
All our games operate on a random number generator (RNG) system to ensure complete randomness and fairness. This system is carefully maintained and regularly reviewed to uphold industry standards and ensure every player has a fair chance of winning.
We take claims of unfair practices very seriously and are committed to maintaining transparency and trust with our players. If you have any specific concerns or would like more information on how our games work, please feel free to reach out to us.
Thank you for your understanding and for giving us the opportunity to address your concerns.
Sincerely,
The SpinsUp Team
Do not expect a decent casino
Slow live chat, hardly existant at times..
Ultra Slow withdrawals. (72hrs).
Very Low withdrawal limits per day if you win ($2000 max withdrawal per day)..
No responsible Gambling tools available on the casino accounts.
Cant even set basic limits in the settings menu and live chat as mentioned are slow to respond and sometimes are not online so can't have them set any limits or pause the accounts.
Not a worthwhile casino, not recommended if you hope to win something decent or play high stakes.
2 July 2024
Unprompted review
Reply from Spinsup
Hello Burning_Under,
Thank you for taking the time to share your detailed feedback. I’m sorry to hear that your experience with our casino didn’t meet your expectations. We genuinely value your input, as it helps us improve our services.
Our Live chat is open 24/7. Sometimes there might be a slight delay in accepting your chat as the agents might not be able to pick up the chat immediately due to many ongoing chats. However, we would like to assure you that we are doing our best to assist accordingly as fast as possible.
As for the withdrawals, we understand that waiting can be a bit frustrating. To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
If you would like to set limits to your account, you can always contact us via Live chat or email and we will make sure to assist you as fast as possible.
We apologize for any inconvenience you’ve experienced and appreciate your feedback. If there’s anything specific we can do to address your concerns or assist you further, please don’t hesitate to reach out to us.
Thank you for bringing these issues to our attention. We’re committed to making improvements and providing a better experience for all our players.
Best regards,
The SpinsUp Team
I would recomend no one to play on this…
I would recomend no one to play on this site! Its all pure scam! I deposited 200$ and Max won at starlight princess 1000 that payed, 15.000 dollars! And they spnt give me any of the money back. Ive tried withdrawing the money in induvidals amounts but still they just rejects all My withdrawls. Ive tried over 40 withdrawls but they all Gets rejected!
24 June 2024
Unprompted review
Reply from Spinsup
Hello Jonas,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered. We take all feedback very seriously and want to address your concerns directly.
Regarding your withdrawals, we understand how frustrating it must be to have them repeatedly rejected. Please know that we have strict protocols in place to ensure the security and fairness of all transactions. We have checked and you were informed via email about the rejection reasons - the withdrawal amount need to be equal or less than the limits as per our Terms and Conditions.
However, as we see you withdrew great amounts successfully with us, congratulations! 😊
In case you need any assistance, please do not hesitate to contact us!
Best regards,
The SpinsUp Team
No recommendation
Good afternoon. This project unfairly accused me of having a multi-account, blocked my account and confiscated my winnings of $ 40. Moreover, they also said that maybe I don't have it, but the administration made such a decision, and there's nothing to talk about further. But the problem is that I don't have a multi account... In general, I hope to figure out this situation and get my winnings. And at the moment, I do not recommend playing in this project to anyone.
16 June 2024
Unprompted review
Reply from Spinsup
Dear Fart Ya,
We are sorry to hear about your recent experience and understand your frustration. While we do not accept multiple accounts, we are always willing to find a resolution and ensure you have a positive experience with us.
Could you please send your account details to vip@spinsup.com so we can contact you directly and investigate this matter further? We are committed to resolving this issue and clarifying the situation.
Thank you for bringing this to our attention.
Best regards,
The SpinsUp Team
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