Spinsamerica Reviews 

157
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 141 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with the payment and redemption process, often finding withdrawals declined or stuck in pending for extended periods. Many also express deep frustration with customer service, citing a lack of response to emails and general unavailability of support. The website is described as problematic, with ineffective verification steps contributing to delays in accessing funds. However, some customers eventually received their payouts despite these hurdles. While the process often involved extensive verification and considerable waiting, a portion of users confirmed their winnings were ultimately paid, sometimes promptly after initial delays or complex requirements.

What people talk about most

Payment

Customers had negative experiences with payment, often reporting difficulties getting their money out and... See more

Response time

Users describe negative interactions with response times, with many reporting that support takes a long time... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting issues with... See more

Website

Consumers find the website to be highly problematic, with many advising others to avoid it due to issues like... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more

Company replied

Rated 1 out of 5 stars

They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more

Rated 1 out of 5 stars

Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more

Company replied

Rated 1 out of 5 stars

I won a few hundred dollars but cashing it out had been SUPER problematic. I have verified all the account info. Connected my bank. It’s been pending for over a week with no updates. Very frustrating... See more

Company replied


Company details

Written by the company

SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(157)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This site absolutely sucks

This site absolutely sucks. I wasted all the money that was on here just trying to find a frickn game that would spin more than 1 time without getting stuck. I don't know how you can even be in business.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I have no idea why these guys have such…

I have no idea why these guys have such a low rating but I'm here to tell you this place has been nothing short of amazing! I made my first deposit and won 1k, they do follow normal verification process which took a few days extra at redemption but no issues at all, they paid it all out in full! I trust this site and will continue to spend and play here. Thank you so much for being 1000% legit!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

2nd review

2nd review - still have not been paid out from my 11/4 redemption request. Now when I try to log in there is an error message. Total frauds!! Do not play at this site!

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Another redemption

Update: I finally got my redemption, slowly but surly you’ll get paid.

Update: lowered my star ranking because nothing has happened with my redemption, nothing but dead silence…not even a peep from CS…yet they send me emails got promos and want me to spend money…I’m wondering what is really going on with these folks.

Once again, for the second time, I have scored enough for a redemption! Enjoying the game selections the offer. I am hopeful there will be another smooth process for redemption! Will update 5 stars upon completion.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

DON'T THROW YOUR MONEY AWAY!!!!

Deserves less than one star. 8 days ago they accepted my coin purchase, verified my account, and I redeemed for $100. Got the confirmation email for that. The status of it changes from pending to approved 2 days ago. Still no money but today I got an email saying that my account has been blacklisted and closed!!!!! I have screenshots of all of this! It's such a trashy business. THEY WILL NOT PAY YOU

7 January 2026
Unprompted review
Rated 1 out of 5 stars

DON'T PLAY HERE! If they did me wrong they will do you wrong too(unless they make it right for me)

On Spinsamerica I purchased a welcome offer for $9.99 and ended up winning around 400 over a month ago. I tried cashing out a $100 gift card but when I got in in email I clicked it and the link was expired so I contacted support. They were cooperative and said they resend it but I never got another email! These douchebags told me after I msg them again that I already got it which is bull****. I still had over 200 on my balance so I decided to go ahead and try to redeem that but this time (unlike last time) I seen a bank transfer option. Before I could only redeem gift cards. Its been pending for a week which is absolutely ridiculous on top of that Support WONT RESPOND. I've sent email after email and told them I was going to leave a 1 star review considering I test and use sweepstakes casinos for others to make sure they are legitimate. Ive been using this site for a few months now and I honestly regret ever making a purchase here because ive gotten zero return even though I won do yourself a favor and skip this site unless they make it right for me then ill make this a 5 star review

29 December 2025
Unprompted review
Rated 1 out of 5 stars

REDEMPTION ON 12-12-25 IP BANNED ON JAN 26

I made a redemption request on Dec 12. Today is Dec 28th. I've sent 3 emails all of which have been unanswered. Its ironic because my first cashout of $100 was on day 7 and I canceled it and played it back. So I really don't think that $612 is gonna hit my pockets.

UPDATE: TODAY IS JAN 26 AND THEY HAVE BANNED MY IP ADDRESS SO I CANT LOG IN

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Gives you a bonus with 1000% play through, only to find out cashing out is impossible. Stay away. Fake casino scam!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

$1,190

$1,190. I don't normally write reviews, but this is just unacceptable business practice. I believe i will never be paid out at this point. Support gave me speedy replies when declining my withdrawal requests, but the moment I finally met their ridiculous requirements ? The requirements that are not even inside the automated link they send you? Radio silence. Almost 20 days of radio silence. I have reached out to support TWICE and heard nothing. Almost $1.2k of money earned that might as well be gone. Absolute worst online casino i ever dealt with. Referred from Swagbucks. Absolutely nefarious business practices going on here. Stay far away. Better off throwing your money into a burning pit of hellish flames

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Hands down the worst sweepstakes casino…

Hands down the worst sweepstakes casino I’ve done business with. Worst customer service ever. They’re nothing but scammers. They hardly ever respond and if they do it’s days later and not at all helpful. Nothing but excuses on “changing redemption method” but they have no problem taking my money. They’ll never pay out. They change the play through requirements every time you put in for a redemption. Total and absolutely scammers! Don’t waste your time. Learn from me and the others on here!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time or money

I have been trying to redeem winnings since December 2. I have emailed customer support several times. I have gotten no response. This is super frustrating considering they are quick to take my money with no issues. I wish I would have read the reviews before putting my hard earned money into their hands.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

They claim redemptions take 1-3…

They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process.

Just very frustrating to be honest
You can only redeem via gift card or prepaid Visa card too, don’t understand why it’s taking so long if those are the only redemption options

Will update review on any updates I receive.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

SuzanneBradbury3422 Terrible processing, DO NOT play here unless you like waiting forever

USERNAME: SuzanneBradbury3422
Redemption Transaction # a1480b2e-83c7-4bfc-9c06-4a8d123f4d33
11/10/25: Redemption Request Date
12/3/25: Still waiting for redemption
(This is my 2nd redemption, 1st redemption took 2 weeks)

11/05/25 – Email received announcing “now instant, hassle-free” redemptions.
11/10/25 – Submitted redemption request: only prepaid/gift card options available.
11/13/25 – Contacted support (Request #4115) because redemption was still pending.
11/19/25 – Support responded, apologized for delays
- said switching payment providers is reason for delay and why can only do gift cards or prepaid
- large volume of requests is causing delays
11/22/25 – Sent another status request
11/23/25 – Received response the next day, apology citing high volume, assured processing ASAP.
11/27/25 – Sent another status request (Request #4208)
11/27/25 - Received response that redemption will be approved soon but cannot commit to a date.
12/03/25 – Still no redemption processed.

Spins America promised instant, hassle-free redemptions with their big update on 11/05/25. Unfortunately, my experience has been the opposite. After submitting my redemption on 11/10/25, I’ve faced repeated delays, vague responses, and excuses about payment provider changes that seem to have been ongoing for months.
Support has been polite but ineffective every message seems like a computer generated apology without a real solution or timeline. It’s frustrating to get a notice that they have changed a and that a process advertised as “now instant redemptions” has stretched into almost a month with no clear resolution.
Bottom Line: If you’re expecting fast payouts as advertised, prepare for disappointment. Transparency and reliability need major improvement before I can recommend Spins America.

10 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look