Everything worked exactly as I expected. The hospital in Margate was easy to find and there were no long delays in being seen when I arrived. The process was fully explained by the very caring staff... See more
Company replied
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Review summary
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Reviews shaping this summary
It was a great experience, Staff were highly trained, friendly and professional. I felt very safe and confident that l was getting the best and safest treatment. Everyone was Polite and Friendly and l... See more
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Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite... See more
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Writing this on behalf of my mother (86 years young) The experience from hospital admission through to the after care has been very satisfactory. Most of the professionals she encountered were very... See more
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Company details
Written by the company
Spencer Private Hospitals are a wholly-owned subsidiary of East Kent Hospitals University Foundation Trust (EKHUFT), providing quality private healthcare for patients. Unique amongst other private healthcare providers, Spencer Private Hospitals generate extra income for the NHS Foundation Trust through payment for services, as well as investing profits back into the Trust hospitals.
Our Hospitals
Written by the company
- Our private hospitals can be found on the grounds of major hospitals across East Kent: Ashford - William Harvey Hospital (WHH), Canterbury - Kent and Canterbury Hospital (KCH), Margate - Queen Elizabeth The Queen Mother Hospital (QEQM).
- Spencer Private Hospitals - Ashford
- he Spencer Private Hospitals in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Wi-Fi Access - Car parking available onsite The facility has five consulting rooms, a treatment room and audiology services in partnership with Hearbase. We are also able to offer outpatient Physiotherapy. Ashford also has 4 small en-suite bedrooms located within the William Harvey Hospital. Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Ophthalmology, Gynaecology, Paediatrics, General Surgery, Urology, Pain and Orthopaedics.
- Spencer Private Hospitals - Canterbury
- The Spencer Private Hospitals in Canterbury is located within the Emergency Care facility at Kent & Canterbury Hospital (KCH), with the entrance located immediately left of the Minor Injuries unit with an intercom to gain access. In November 2019 we opened our new location at the Kent & Canterbury Hospital (KCH), following our successful registration with the Care Quality Commission (CQC). This expansion comes as a result of increased demand as well as an identified need to make our services easily accessible to all. The new outpatient facility offers private consultations in Orthopaedics, Urology, Gynaecology, Rheumatology, HCOOP, General Surgery and Healthscreening.
- Spencer Private Hospitals - Margate
- The Spencer Private Hospitals in Margate is located on the grounds of The Queen Elizabeth The Queen Mother (QEQM) Hospital in its own unit with its own car park and entrance (located on the Ramsgate Road side of the hospital). The Spencer Private Hospitals in Margate has been providing private healthcare services to the people of East Kent for over twenty years and in that time has built an excellent reputation for providing high standards of care. The hospital consists of twenty-two en-suite bedrooms, five consulting rooms and an endoscopy suite. The unit has its own High Dependency Unit and access to Intensive Care facilities. - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Single en-suite rooms with their own TV, DVD and - Wi-Fi access - On site caterers provide fresh food every day - Free Parking.* (*For self-paying and insured patients)
Contact info
Ramsgate Road, CT9 4BG, Margate , United Kingdom
- 01843 234555
- enquiries@spencerhospitals.com
- spencerprivatehospitals.com
Spencer Private Hospitals
4.6
Excellent
458 reviews
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Reception staff and doctor very…
Reception staff and doctor very pleasant. Doctor explained all details fully with no fluff.
11 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
efficient relaxed atmosphere
efficient relaxed atmosphere. Staff are very caring and the service runs to time. felt very well looked after and left feeling confident and satisfied that all would be well.
If you have to go to a hospital this is the way to go.
5 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
6pm appointment- seen shortly after 6
6pm appointment- seen shortly after 6. All staff were friendly and welcoming. Consultant was also very approachable and clear in his information for me. We discussed freely and follow up info was given.
11 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
Friendly staff
5 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
I am very pleased with the doctor and…
I am very pleased with the doctor and the service.
12 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
The nurse was very welcoming and Mr…
The nurse was very welcoming and Mr Arealis was excellent and explained everything clearly, the only problem was finding the right place for my appointment as there's no signage anywhere.
12 August 2026
Reply from Spencer Private Hospitals Ltd
We appreciate you taking the time to leave a review. Thank you for sharing your thoughts with us. Feedback such as yours is invaluable in helping us maintain and improve the care and service we provide.
waste of my time
Saw my GP had an injection in my shoulder....he referred me to your hospital. Saw a specialist last week who was useless! Asked me where my x-rays and scans were...when I told him no one has sent me for some.....he said I haven't got x-ray vision....as if it was my fault...then said he couldn't do anything, surgery wise for me, as I am too big!!!! Thank you for nothing....never again!!!
3 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all comments seriously and would welcome the opportunity to investigate your concerns further. Please contact us at enquiries@spencerhospitals.com with details of your experience so that we can look into this matter and address it appropriately.
A brilliant hospital
A brilliant hospital, brilliant consultants, nurses and HCAs. I would always recommend going private if its an option and I would always pick The Spencer Hospitals. I had my first appointment yesterday and already have surgery booked in for a month's time! This has given me hope and taken a weight of my shoulders, I was looking at at least another year on the NHS waiting list even though I need it done ASAP. The consultant actually listened to me rather than trying to rush to the end of the appointment. He was very well informed and knew exactly what I needed. The service you get is amazing!
12 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
A well organised efficient team
A well organised efficient team.
Polite and friendly.
Mr Lau was very clear and reassuring.
12 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.
The specialist appeared to aive no…
The specialist appeared to have no interest in my well being. He wasn't even bothered to do a full assesment of signs and symptoms. He suggested, having asked my age, that I give up my hobby due to my age rather offering any help. Im a healty 78 year old, with issues that need to be addressed to allow me to live an active life. Unbelievable. I spoke with a GP who was extremely surprised at how I was treated. I had a retired nurse with me who used to work with specialist doctors. And she felt that he had no interes in finding out the history of my issue!
12 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all comments seriously and would welcome the opportunity to investigate your concerns further. Please contact us at enquiries@spencerhospitals.com with details of your experience so that we can look into this matter and address it appropriately.
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Seen promptly and treated with kindness…
Seen promptly and treated with kindness and respect by everyone.
12 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
I didn’t have to wait very long at all…
I didn’t have to wait very long at all for my appointment. The staff were very polite and friendly and the consultant was very kind and helpful
9 July 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.
Efficient and helpful and felt supported
Fantastic, a point ent was on time. dr was lovely and I felt listened to and he checked my shoulder and said he was waiting for confirmation of the xray
10 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.
Very quick and professional
Very quick and professional. Waiting time was minimal and staff very friendly
11 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
Polit caring and always on time.
14 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
Reply from Spencer Private Hospitals Ltd
Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.
Seen promptly
Seen promptly, everything explained so I could understand. Excellent service.
5 August 2026
Reply from Spencer Private Hospitals Ltd
Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.
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