SCAM COMPANY I bought one of their video frames to use at my father's memorial and it did not work. Contacted customer services who tried to gaslight me by saying it was something I was doing!!! When... See more
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Ordered a Speedex Wireless Blender in Jan 23 - In May it stopped working and would no longer charge up. Emailed Speedex and after a couple of chasers and my initial review here on TrustPilot, they hav... See more
trying to contact Speedex has been a nightmare, do not order from there! The phone number does not work and says all agents are busy, but apparently they’re busy all day everyday. The auto message say... See more
I'm really pleased with my experience of customer services with Chloe at Speedex. I had an issue with a product that fell slightly out of their refund policy. However, having explained everything in d... See more
Company details
Written by the company
We are a growing Tech & Lifestyle business based in London, United Kingdom. Our biggest aim is to provide problem solving lifestyle products while also meeting the aesthetics of the modern world! We throughly check the quality of our goods, working with the best merchants and suppliers so that you can receive only the best quality products. Your experience with us doesn't end when your order arrives. We want to earn your trust, over and over again. We insist on exceptional customer service, which is why our friendly customer care team is here to help 7 days a week. Our top priority is the amount of people we make happy everyday, so we hope you love our products as much as we love making them available to you!
Contact info
No.19, 1-13 Adler Street , E1 1EG, London, United Kingdom
- +44 20 4574 6499
- sales@speedexwireless.com
- speedexwireless.com
Sorted
EDIT Refund has been received, Thank you. Sarah Sorted the refund instantly after we spoke. Hope speedex did sorted the problem with the lights, They did say they were sending out new plugs to new buyers and that should stop the problem. Light does look amazing.
All sorted in the end :)
SEND faulty items and no refund - "We’ve received similar complaints regarding the same issue" That was there email and their suggestion was to buy a new plug. To and from emails, then ignored, got a cash back from the bank, then 2 months later after I have binned the item, they got a charge back after sending out an email saying they would refund. After I claimed through the bank. Bank sided with them. Was so excited getting a new smart light. Never spent anywhere near £58 on a light before, actually devastated. The light looks amazing.
3 April 2023
Unprompted review
Reply from Speedex Wireless
Hi, We have requested your contact information as we are eager to resolve this for you. Please kindly provide this so we can get in touch. Many thanks in advance
Compact and Bijou!
Great little compact well made vacuum cleaner ideal for those annoying bits and pieces you can't be bothered to get the big hoover out for. Especially insects!
14 February 2023
Unprompted review
Never Posted
I bought an item, contacted Royal Mail to see where the package is and to my shock they NEVER posted it.
Fraudulent company
6 January 2023
Unprompted review
Reply from Speedex Wireless
Hello Umar,
Thank you so much for taking the time to leave us an honest review!
I'm so sorry to hear your order was late! Once a parcel leaves our warehouse, we rely on the courier to make a safe and efficient delivery so apologies this hasn't been the case here!
We are sorry to hear you didn't have a the best experience at the time you left the review, however, I can assure you that we are not a fraudulent company, we value our customers more than anything and try our best to ensure each customer is extremely satisfied with their purchase and service. Moreover, I can confirm that your order was successfully delivered by Royal Mail on 25th of January.
I'd like to apologise once again for the inconvenience and please do get back in touch should you have any further queries or questions regarding this order.
Warmest regards,
Speedex Team
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