Spectrum One Hair Reviews 

287
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair extensions, noting that the materials feel soft, look natural, and last for a long time. Consumers also point out that the staff is very supportive, professional, and always available to provide helpful guidance with color matching and training courses. However, some reviewers were not happy with the products, mentioning excessive shedding and hair extensions that felt too thin or sparse after a couple of days. A few other people also felt that the items failed to meet expectations, leaving them disappointed with the overall product longevity.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing quality and longevity of the hair extensions.... See more

Quality

People report positive experiences with quality, highlighting that the hair extensions are exceptionally... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the amazing support and... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are kind, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

287 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(287)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very thin hair on tapes be warned

Firstly I had a missing tape to my pack, paid over 300 for 2 packs, thinnest hair I've ever bought & obviously once the packs are open you can't return them very convenient. Safe to say I won't be buying from here again, you live & learn girls....

In response to your response -
Yes you sent out 1 more tape however it was actually never delivered because the royal mail failed to re deliver it when I wasn't home to sign for the first attempt I work I can't be at home for 1 tape so it would have been much easier if it was sent where I didn't have to sign for this, I'm sure by now you've had this returned to you by the royal mail..... I haven't had any emails regarding any issues by anyone so I'm unsure where you've made multiple attempts at contacting me??

19 March 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Kelly,

We’re really sorry to hear that you originally had a missing Tape within your order due to a manufacturing error, we’ve never had this issue before so can only apologise for this. Our head of customer service dealt with this issue straight away for you by sending out your extra Tape sandwich of which you confirmed to be happy with.

We tried to contact you multiple times after this was sent to help further with this issue but with no success in getting in touch. We’re always here to help in the future if ever you need us, please don't hesitate to get in touch.

Thanks,
Aoife

Rated 5 out of 5 stars

Professional hair

Professional hair! Never had an issue. Lasts long . Most natural.
Occasionally I go back to tape ins from other sites but always come back to quality I tips . Last ages !
I have years of proof in pictures if you need to see!!!

3 March 2025
Rated 5 out of 5 stars

Lovely hair! X

This was my first time ordering/using Spectrum One hair, and I am amazed at the hair. They are so soft and double drawn from root to tip. I have tried many other brands over the years and couldn’t even curl them as they matted and knotted so quick. I have curled my hair with tongs and straighteners to trial and can confirm I haven’t experienced any knotting or matting with the hair. The colours blend beautifully and I’m overall happy. The only thing I would comment on is there is no 22 or 24 inch in nanos like there is with I tips. However, I will be ordering again. Thank you. X

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Most definitely the best quality hair…

Most definitely the best quality hair extensions I have used. Beautiful hair , fabulous selection of colours . I have mixed several shades and it’s amazing, I would highly recommend, I have been using hair extensions for over 25 years and these are the best I have used I have recommended to all my friends . Even better when there is a sale on amazing hair for a fabulous price . Can’t fault it , it washes and dries amazingly, no tangles at all just amazing .

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Spectrum one have great customer…

Spectrum one have great customer service, they are friendly, informative and will help you as much as possible when needed.
The quality of the hair is fantastic, so many colours and methods to choose from and local to myself so I can collect whenever I need it. I choose Spectrum One as my number 1 hair supplier.

6 February 2025
Rated 5 out of 5 stars

Customer for life

1, Excellent customer care
2, The softest hair. Feels like my own hair. I love it x
3, A new me, I feel amazing. Thank you spectrum one 😘

10 January 2025
Rated 5 out of 5 stars

Always 5*

The customer service provided by Spectrum is 5*, they really do go above and beyond to help. The quality of the hair is also amazing as well, all our clients love their hair extensions

19 November 2024

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