Spectrum Insurance Services Reviews 

Hiya im Lozza, I Must give FIVE STARS for Emily absolutely fantastic she was attentive courteous, and very very professional..if it wasn't for Emily, I may not of had the experience I did.. THANK YOU EMILY 😊

Chelsea and Katie from Motorpoint were just as help, courteous and friend, they got the ball rolling 😄

CHEERS EVERYONE..🍻 👏

First time claiming on car warranty but shouldn’t have worried
From the first call to confirmation the fault was covered we received excellent customer service
Lois was amazing even calling the garage in our behalf to clarify the issues and when she called back she explained the excesss really clearly
Brilliant service

Becky was really friendly and supportive, 5 out 5 for her service

Highly recommend Spectrum after our car failed its MOT on a sensor covered by our policy. The garage was being difficult about providing the required invoice breakdown. Linzi was brilliant on day one, keeping me fully updated and speaking directly to the garage.
The next day, Becky went above and beyond. She picked up my email and proactively called the garage herself to sort the paperwork. Becky was then able to phone me and deliver the fantastic news that it was all covered and resolved. Thank you both for your amazing help!

Becky was very reponsive when I was not having updates for my case.
Eventually all went well.

Honey was extremely helpful and made the experience very easy … she was very polite.

Great customer service from Honey and Donna. They were both really friendly, helpful and made the whole experience easy. Thank you!

Efficiency

Made a phone call for warranty on my car, Becky was extremely helpful and pleasant in explaining the process and providing me with garage contacts.

Whoever I spoke to on the phone, she was absolutely lovely and give me a good advice

Updated Review

I originally left a 1-star review due to the handling of my warranty claim.

Following a formal complaint and executive review by Adrian Thompson, Director of Operations, Spectrum has now withdrawn both original claim declinatures and authorised the repairs in full.

The claim related to:

An Emergency SOS/eCall system fault.
Suspension bush wear.
Associated diagnostic costs.
My primary concern throughout was that the policy expressly covers wear and tear, yet the original claim decisions appeared inconsistent with that wording.

Following review, Spectrum confirmed:

"as you rightly point out the policy does cover wear and tear"

and both repairs were authorised.

Whilst I remain disappointed that a complaint and escalation were required to reach this outcome, I believe it is only fair to acknowledge when a company reviews the evidence and corrects its position.

The repair and reimbursement process is now underway and I have updated my review accordingly.

All of the staff I’ve spoken with at Spectrum have been very helpful, in particular Caitlin. Having never made a warranty claim before, I expected it to be long winded and difficult but the team were very friendly and informative and the whole process couldn’t have been simpler.

I had a great experience with my advisor Linzi, she spoke me through what spectrum was covering for my car repairs and what I needed to chip in with. I couldn’t have asked for a better expierence with spectrum.

My call was dealt with efficiently and I was put in touch with the appropriate garage

thay resolve my problem very quick I reseved claim in in 48 hours customer service adviser very nice and polite

My initial call with Customer Service was very helpful (I spoke with Lyndsey) who guided me through the policy and what to do next for my repair.

Becky was great in getting the ball rolling for my claim. Great service. Thanks.

I had an electrical problem with my car. Spoke to 3 different people at Spectrum...all of which were polite. However the first 2 people must have presumed I had knowledge of how they work. I didn't!! At the 3rd phone call I spoke to Sarah who explained how it all works in depth. Thank you Sarah for taking the time to explain things properly rather than presuming I know what to do.Sarah needs a pay rise!!!!!

The service from lois and Emily was exceptional.
They both went above and beyond to get my vehicle repaired from start to finish.
I was updated step by step and kept informed at all times.
As having no vehicle for a week can be very stressful for anyone
Thank you.

My first time using a warranty service for my vehicle so thought the worse was coming but how wrong was I , within a couple of calls my claim was sorted and booked in , staff /customer service was so helpful and friendly, highly recommend