Spectrum Boutique Reviews 

Zoe and crew are awesome! Would highly recommend at least checking out their resources, if not purchasing from them. My partner and I have been happy with both of our purchases from Spectrum. Zoe is also a great follow on instagram.

So this is my first experience with Spectrum Boutique and I can now say confidently that it won't be my last. I have been burned in the past by toys that do not live up to the quality they profess (especially in regards to potentially toxic materials used in manufacturing the product), so my experience with Spectrum Boutique was a very welcomed surprise in a long list of regrettable past toy purchases. THEY ARE THE REAL DEAL. Absolutely top notch website (super user friendly) and quality product (exactly as described) that shipped quickly. I now have a new favorite toy (Addiction Cocktails Ice Blue) and look forward to purchasing more in the VERY near future.

In short: A+. Would recommend.

Wonderful products and made me more confident with experimenting with sensations I never knew. Beautiful design and made with love ❤️

just spreading the word!
I've loved this site for the better part of the last year and have purchased goods from them before. The goods are a bit over priced, but I felt like I was supporting a woman-owned business so it felt worth it.
Well, if your package is stolen, and you spend a week contacting UPS, USPS, and the company, the best they can offer you is a 40% off coupon. They don't replace lost packages, unlike other companies like amazon and bad dragon and your local sex store.
I would just think twice before purchasing their goods

UPDATE 2: I wound up ordering a second round of accessories and a wellness book through Spectrum, and this order completely corrected the issues I outlined previously! Our customs declaration simply said our items were "Personal Care Products" and no product brands or items were individually mentioned anywhere on the customs label. With that, I feel my previous experience was a completely isolated incident and I feel confident in ordering again in the future. Thank you Spectrum Boutique and Zoe!

UPDATE: Zoe reached out to me and was kind enough to explain the error which occurred and has assured me that they will be looking into this to ensure it doesn't happen again, in addition to kindly refunding my order so that we might try them again in the future. At the moment we are hesitant but we may try again later in the year following Zoe's prompt addressing of the issue of missed discreetness. Zoe, thank you for caring about this error and looking into it! I sincerely do hope going forward this problem doesn't occur and cause stress for Spectrum Boutique and its customers.

This was not our first order, but this round we had a very disappointing experience as Canadian shoppers. The TL;DR is that tracking the shipping was a bit of a hassle, according to the shipper it took several days from the date the label was printed to when it was actually handed over to the shipping company, and our "discreet shopping" was pretty much tossed out the window and our courier literally teased us at the door. This could be catastrophic for folks who aren't living in safe environment.

We ordered our merchandise on a weekend in the hopes that it would be processed within the next few business days. It seemed to be going along fine at first, but there were a few issues with the shipping right away. For one, the link we received to track it lead to a Google search error. I had to plug it into a generic multi-tracking service to find out who was shipping it. My order details claimed: " Shipping Method
International Shipping - DHL GlobalMail Parcel Standard" - but DHL turned up no results. It was UPS instead. Simple solution but very confusing to be told something else on my order form.

Once I figured out who was tracking it, it sat in "Shipping Label Created, USPS Awaiting Item" hell for several days. We ordered on Feb 4th, and our tracking said this on Feb 14th:

"Pre-Shipment Info Sent to USPS, USPS Awaiting Item. The U.S. Postal Service was electronically notified by the shipper on February 14, 2022 to expect your package for mailing."

Felt like it seriously sat in limbo for quite a while. :< Two of those days were Saturday and Sunday, but we weren't exactly prepared for the order to sit for 6 biz days before it was turned over to a shipping company. With COVID though we sort of understand.

Anyway the biggest issue was thus. The website promises: "Shipping, as well as billing, is discreet and will not have “Spectrum” or any other adult company name visible."

When we received our order, stamped right on the custom's label was:

"B-Vibe Anal Massage & Education / Sliquid Bassy Gel Booty Formula / Kixies Panty XL"

Thanks for that discreetness, Spectrum! :(

Naturally, our courier was giggling and kept hinting "you must be excited".

In a more conservative or unsafe household, this package declaration could have gotten us in HUGE trouble instead of just causing us a few blushes with a rude courier. I'm really disappointed in this.

I understand that on a customs declaration, details need to satisfy the requirements of the depot, but this is not our first time ordering adult products. Customs declarations have been as simple as "Electronic Massager" or "Silicone Adult Novelty Product". Going as far as to label the item's company name and purpose feels like a betrayal of the trust we placed in Spectrum's shipping policy.

We love your inclusive platform, your statement, your journal, your forum, everything, but this has completely turned us off future orders. It's really disappointing because we really do love the company but this felt like we could only trust the website's policies with a grain of salt, and when it comes to intimate products, it's full trust or nothing.

Sadly, we won't be returning, and we're super bummed how this turned out.

Spectrum Boutique is amazing! I can’t imagine it’s easy running an online retailer for sex toys, but Spectrum has always been incredibly accessible and fun to navigate, which I appreciate. Everything is clear and laid out beautifully. I think it’s awesome how Spectrum is de-stigmatizing the conversation around self pleasure and I’m really so grateful I stumbled across them. I have several toys from them and each one is great :) I think Lelo and Wevibe are my favorite brands. And as a plus, shipping has always been speedy for me!!

Best Online Sex Shop

They have the best products and I love their values as a brand!

Excellent selection of product, wise cataloguing & prioritization of safety/education. Spectrum is my favorite online boutique <3

I paid 85 dollars for a "fetish bouncer" or whatever it's called, then when I had to google the instructions since mine came in Chinese, I discovered it's a $30 Wish product. I wouldn't even mind if they had included instructions in English, or maybe included some nice packaging, but this clearly came directly from Wish! For a company that focuses on things like seeming ethical and promoting socialist ideas, this is kind of an effing joke.

I’m a frequent spectrum customer and have only had positive experiences. The site is beautiful and informative for buying the right product for your interests/experiences.

I also haven’t had issues with shipping either… spectrum has actually been one of the most reliable and fastest for me during the pandemic.

They also have really good sales!

Do Not buy from Spectrum Boutique, here is why:

Mirroring the other reviews on here. I wish I could leave a positive review. I really wanted to like this company, and I had already ordered from them multiple times when this issue occurred. I had loved what they stand for (on paper at least), but the reality is they have exceptionally terrible customer service and when there is any issue with the product (or in my case the shipment), they will do literally nothing to help you. I would describe the customer service experience as negligent, avoidant, and truly invalidating.

In my situation, I placed an order, waited 2+ weeks (normal shipping length for them), and when I checked the tracking it said it was being returned to the seller. When I emailed Spectrum, they told me to contact UPS, I then spent hours on the phone dealing with the shipping company only to find out that the error came directly from Spectrum Boutique. When I provided ample documentation to support this, Spectrum still refused to refund me for the shipping & "restocking fee", so I ended up having to go through a bank dispute just to have them refund me in full. (Mind you, this is after I'd been an active customer for over a year)

I filed a dispute through my bank to which Spectrum never responded, so the bank decided in my favor, but ultimately it took 2 months from when I made that actual order to when I finally got my full refund, and as you can tell I feel really sour about it because (like others here) I had been actively trying to support a small "ethical" business. But, potential customers should know that while Spectrum has some quality products & education on their social media, you may likely find yourself paying for a product that you never receive, which is what would have happened to me if I hadn't wasted hours submitting a bank dispute.

For reference, I run a small business, I always try to put myself in the shoes of the seller, but still I would never treat a customer the way they treated me. And, it's really sad because customer service is the only thing that competes with big biz like Amazon -- unfortunately Spectrum does not stand up in this category at all. Their response (or lack there of) was in my opinion highly unethical as a business, and while I'm super bummed to have to leave a negative review like this, I don't want others to go through such a frustrating and time wasting experience, or to feel like money was stolen from you, which is how I felt through the whole process. After this experience, I would say that their business integrity is definitely questionable, and I think perhaps they should focus on sex education instead of running a shop, because it's not something they seem capable of doing properly at this time.

Anyway, good luck to other customers on your sex-toy shopping adventure, cheers to us finding & supporting other small businesses that actually value and respect their customer base.

The first time I ordered Spectrum Boutique I was disappointed in the product. I gave them another try with ordering an educational book and the package never showed up. All I can get is passive aggressive emails from the store. They are no help at all, you're just throwing your money away and bringing frustration into your life. The policy for this on the website makes it clear that this is a very common issue that they don't intend on fixing.

Took forever to ship, then when I tried to cancel the order I got the old "Well it just went out this morning" and of course it's ups sure post so there is literally no tracking just "shipped." Was supposed to be for vacation, but now it will just be sitting on the front steps the whole time I'm gone. It was slightly more expensive from other sites and now I see why.

I’m a big fan of the products and education that Spectrum focuses on, however, if you live in a building that has any chance of having a package stolen, please do yourself a favor and don’t order from them or order to a secure location. They will not do anything to remedy the situation and will direct you to UPS, who will also tell you there’s nothing they can do. You’re better off ordering from Amazon if you might end up with an expensive package stolen and both companies involved telling you that you’re out of luck.