I couldn't get verified. I sent 3 bank statements, which have all the information they required (name, address, tax number, address of residence etc), but rejected my verification because "not enough... See more
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Holding $116.78 USD for 5 days - No Support - Order #1809997 Review: I paid for an Amazon card (Order #1809997) via USDT. Support Ticket #52856 confirmed my payment was received, but they are now gho... See more
I am not their client yet. Had many questions where I could not find info on spectrocoin web site. Reached LIVE text chat - agent RYAN was quick in replies, unfortunately he could not serve me in full... See more
Company replied
Be aware! Definitely a scam from Latvia. If you have money in SpectroCoin, they will block access to your account. After contacting support, they send you an authentication request. You must provide... See more
Company details
Written by the company
SpectroCoin is an all-in-one solution for cryptocurrencies offering a blockchain wallet, a brokerage platform, prepaid cards, and payment processing services. The platform supports a number of major cryptocurrencies such as BTC, ETH, DASH, LTC, XEM, XRP, and XLM along with a few stable coins, and a variety of fiat currencies, all of which amount to more than 20 different currency options. With another 20 deposit and withdrawal options including bank transfers, Skrill, Neteller, Payeer, and others SpectroCoin provides seamless exchange processing. Entrepreneurs and businesses looking to have a crypto-friendly payment gateway can use SpectroCoin’s simple, robust and ready-to-deploy services such as e-commerce plugins and payment processing APIs.
Contact info
Narva mnt 7b, 10117, Tallinn, Estonia
- +3726838000
- helpdesk@spectrocoin.com
- spectrocoin.com
You should know
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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Always very friendly support and easy…
Always very friendly support and easy to use website. Never had an issue and have had an account for years
12 August 2024
Unprompted review
Reply from SpectroCoin
Thank you for your review. Please do not hesitate to contact our Support Team if you have any questions.
Reply from SpectroCoin
Thank you for your positive review. Please do not hesitate to contact us if you require any further assistance.
It is a scam!! avoid this platform!!
It is a scam, it does not let you verify your account after you send your personal documents correctly, it is the worst platform. Do not use this website to have your cryptocurrency!!
21 July 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. Unfortunately, we are unable to locate your issue. Please contact our customer support team to assist you further with your verification.
Scam
Scam! Don't use this sh**t. They stole your money and your personal information.They ask you to verify your account when you were previously verified. They force you to send your account statement bank and payment invoices with the joke of seeing where you live and when you do all that again they send you a message asking for the same thing again, as if people were stupid. It never lets you verify the account even if you send all the correct documents
5 July 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. In order to uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process of the account, a common practice among financial institutions to ensure compliance.
Lost Account
I am trying to enter my account for 2 months. The website claims that my passowerd is incorrect. I tried "forgoten password" procedure, but to no avail. There is nothning in my mailbox, time and time again...
Did they steal my ballance? How can I know if my access to the account is denied?
13 July 2024
Unprompted review
Reply from SpectroCoin
Hello. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we are diligently working to rectify the issue. Once it has been resolved, we will promptly notify you via email.
Banks don't ever charge a fee of…
Banks don't ever charge a fee of everything you own. Frauds.
10 July 2024
Unprompted review
Reply from SpectroCoin
Dear Louis,
We sincerely apologize for any inconvenience you may have experienced. Please note that SpectroCoin is a cryptocurrency exchange platform and our fees can be viewed on the following page: https://spectrocoin.com/en/fees-and-limits.html Should you need further assistance, please do not hesitate to contact our Support team.
Scam
I had a bad experience with them. This company only collects personal data, and the support service is not interested in solving problems. After I provided them with my ID and bank statement, they began to write to me about my use of VPN. I sent them about five messages saying that I do not use VPN, but the result was in vain. After reading all the reviews, I concluded that I was very lucky that I could not pass verification. Apparently this company has clear signs of fraud.
8 July 2024
Unprompted review
Reply from SpectroCoin
Dear MissJ,
Our deepest apologize for any inconvenience caused during the process of the verification. Please note, that certain networks, such as Wi-Fi or mobile connections, may have filtered connections. This could potentially cause our system to detect the use of a VPN. To prevent this from happening, we kindly request that you attempt the verification process using a different network connection.
Spectrocoin has scammed me a retired…
Spectrocoin has scammed me a retired person shame on you Spectrocoin.
They are good for 1 year then they sucker you in slowly and eventually they ask for documents when paying your crypto in knowing forwell you can't get the documents needed and at the same time they are keeping all your crypto and money in your debit card.. stay away from these Scammers they will Scam..this company are fraudsters..
8 July 2024
Unprompted review
Reply from SpectroCoin
Dear Matthew, We sincerely apologize for any inconvenience you may have encountered. In order to uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process, a common practice among financial institutions to ensure compliance.
SCAM SCAM SCAM.
SCAM SCAM SCAM.. Please Don't Trust these Scammers they sucker you in and seem really nice and helpful at first then eventually they SCAM and block you out of the platform and make a BS excuse on some error or transaction problem and at the same time keeping your funds..Don't get fooled!
2 July 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. In order to uphold the integrity and safety of our services, we are compelled to strictly adhere to legal regulations. This encompasses the verification process of the transactions, a common practice among financial institutions to ensure compliance. We kindly ask you to provide the required information through your email address.
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
More than 1 year and I'm still loving…
More than 1 year and I'm still loving Spectrocoin ❤️ ❤️ ❤️. Good assistance, quick and very clear!
9 June 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
I have been asking for password reset…
I have been asking for password reset since April.
I have completed KYC process. I have had several online chats and have raised the issue with help desk but as yet the password reset issue is not resolved. Completely disappointed with level of service.
4 June 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. We acknowledge the concerns you have raised and assure you that we are actively looking into the matter to provide a comprehensive response. Rest assured, our team is diligently investigating all aspects related to your inquiry.
Great crypto card provider
Great crypto card provider. Everything works good and fees are low. Not too much restrictions. I fully recommend it.
2 June 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
ONE OF THE BEST RIGHT AFTER REVOLUT…
I have used them over 3 years now all is good had a little issue every 8 months or ntn major I love them It comes with a debit Visa card where you can withdraw within the hub exchange Bank services transfer. I'm loving it ✅✅🇯🇲🇯🇲🎯🎯🎯❤️💯💯💯
25 May 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
My appréciations from agent Rose
J'attire l'attention sur l'agent appelé Rose, celle la est très aimable, gentil, serviable et maitrise bien son travail. En un seul mot la qualifie d'excellente agent. Merci beaucoup rose.
12 May 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
The stole your money
The stole your money
the block you account without any reason.
i am have contact with the custumer service for 5 month and the hold you on a line to stole more money from other people.
15 January 2024
Unprompted review
Reply from SpectroCoin
Hello, We sincerely apologize for any inconvenience you may have encountered. We acknowledge the concerns you have raised and assure you that we are actively looking into the matter to provide a comprehensive response. Rest assured, our team is diligently investigating all aspects related to your inquiry.
I am not their client yet
I am not their client yet. Had many questions where I could not find info on spectrocoin web site. Reached LIVE text chat - agent RYAN was quick in replies, unfortunately he could not serve me in full, as he got to use Google translator, not talking my language> As I see their site is in LT language, naturally I expected support can be in that language too. Will have to phone LIVE voice support tomorow...
6 May 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
Ryan was very helpful
3 May 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
The agent Chris quickly and competent…
The agent Chris quickly and competent solve the issue in a few minutes.
2 May 2024
Unprompted review
Reply from SpectroCoin
We appreciate your positive feedback! Should you have any further inquiries, please feel free to reach out to our Support team.
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