Poor Customer Services
I needed to ask a question before buying and what should have been a quick and straightforward answer took five emails - and in fact was only resolved when the person I had been speaking to was thankfully away for a few days and someone else stepped in.
So I bought the item but it isn't working. I've contacted customer services again and whilst it's reasonable to be asked to provide a video of the fault the request was made so abruptly that I'm really not wanting to deal with this company anymore. No 'sorry for the inconvenience' - just a demand for proof.
This added to the first issue means that in future I will be buying elsewhere even if the exchange happens as it should. I don't like the feeling that if anything were to go wrong I'll have to deal with treatment that makes my heart sink.
Reply from Specialneedstoys
I am sorry for the inconvenience caused by this faulty product Caroline. We have checked your replacement before sending it.
I cannot agree with your assessment of the lengthy pre-purchase email correspondence, the straightforward answer was the first given and is surprising.
Our dedicated team of customer service professionals have agreed that we will begin with "I am sorry for any inconvenience" before really getting into the fun of troubleshooting a problem, thank you for the feedback.
We are very much in the business of making hearts soar.