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Specialist Crafts Reviews 

82
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick delivery times, user-friendly websites, and exceptionally smooth ordering processes when purchasing their art supplies online. Reviewers consistently mention that products arrive securely packaged, beautifully presented, and closely match the detailed descriptions provided on the site. People appreciate the outstanding quality of the materials and the dependable, supportive service offered. Though some customers experienced unexpected shipping delays or lost parcels through couriers, support teams usually organized rapid replacements. A few reviewers also noted occasional product characteristics that did not completely match their initial expectations during projects.

What people talk about most

Product

People report satisfaction with the product quality, highlighting a wide selection of items that are well... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting the reliable and quick... See more

Order

Users describe positive interactions with order, highlighting an easy and user-friendly website alongside a... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, helpful, and trouble free.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide selection of products and reasonable prices. We had a small delay in receiving our order when Royal Mail lost our parcel en route - not Specialist Craft's fault, but they helped to resolve the... See more

Company replied

Rated 5 out of 5 stars

Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I ca... See more

Company replied

Rated 5 out of 5 stars

My initial order was lost by the courier (no fault of Specialist Crafts). Replacement orders were rapidly organised and I was updated by email of their progress. Everyone I spoke to in customer servic... See more

Company replied

Rated 5 out of 5 stars

I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, a... See more

Company replied


Company details

  1. Art Supply Store
  2. Craft Store
  3. Educational Supply Store
  4. School Supply Store

Written by the company

We are a leading supplier of Art, Design and Technology resources to educational establishments, students and artists worldwide. Our extensive range includes over 28,000 products, including our own brand, offering high-quality art materials at sensible prices. Our in-house experts continuously try, test, and develop the range, staying ahead of the trends to ensure you have access to the latest products and techniques. Here at Specialist Crafts, we have over 100 years of experience supplying the highest-quality materials at excellent value for money and providing exceptional customer service from our distribution centres in the UK, Ireland, and Dubai.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(82)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressed. Great Support Team

Impressed with the products and the Support team Lauren & Iwona. There were a couple of minor issues that the Support team got cleared up very quickly without a problem.

Will certainly be using again.

Would be great if the website showed the status of your order (pending, dispatched etc) instead of just ‘processing’ but that’s just a minor thing.

18 June 2021
Unprompted review

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