Spartoo.dk Reviews 7,985

Good service. I ordered a backpack and it arrived pretty fast. It really look the same in the picture. I am very happy for it.♥️

I made an order and approved payment but I can't see my order in my profile. And it's impossible to find a contact number or email to find out what happened.

Do not recommend

Fast delivery and great price! Thank you so much :)

On Wednesday I ordered a pair of Birkenstocks and paid extra for a quick delivery. Today (Friday) I received them witch I was very surprised about since I had read a lot of bad reviews on trustpilot. I can't believe that they arrived so fast and I'm very pleased!

Fantastic service!!!

All good, i have now ordered 4 pair of red wing boots through spartoo, All went smooth, delivery was a little longer than i am used to, but I did get a good discount.
I can see myself coming back for future purchases!
All in all a good experience.

The shoes are 99% fake, all of the nike jordans, 4's.. they are so cheap to be real

Easy to use, friendly website, nicely packed and quick enough delivery.

Easy to browse. Fast delivery.
Advantage: offers free delivery and return. (Not all online store offer free porto return & delivery)
I highly recommend this store.

A return was made a month ago. Nobody picks up the phone. Nobody replies to my emails. No refund??????

Order no. 1050034--863347338

Stay away from this company!! It's a headache.

here is my tracking number 94964375125SE. you have received my return parcell on 10th august. but you did not return my money to my account yet.
Thank you for your help. I won't complaint here if the customer service department could reply to my email.

Horrible service!
I’d paid for delivery at home for a pair of footwear, but it went to a package centre (stating an “attempted delivery”). I was at home all the time. There was NO attempt at delivering to my home address. As if this wasn’t enough, on collecting the parcel from a package centre, I find that the footwear is two sizes small! This is so much trouble for one purchase because Spartoo couldn’t bloody do its job right! Never buying anything from them.

Impressive! My first order 😊 MORGAN GINKO BEIGE Trenchcoat just arrived this morning, 08.06.2021. ( supposed to be delivered from 08.06.- 10.08.), looks exactly as on pictures : material slightly shiny, white edges are even better than expected because they are easy fo clean due to imitation of leather material........

I have only just placed an order, which seemed straight forward. Difficult to make further comment until my order is received.

No customer service to speak of. I wanted to change an order that should have been still cancellable/changeable, but there was no way to do that either by website or on the phone. Was on hold for customer service for half an hour with no answer.
The company also breaks the new European privacy law by requesting information on customers' gender and birthday upon purchase. They have no reason to collect this data, most likely they sell it to other compoanies. Stay away.

Arrived on time and in a perfect condition.

Bought a pair of shoes from them, and when I went to pick up the parcel, for some reason they'd sent me two parcels. As I was unable to see which one of them was my actual order, I had to take both of them with me, which was quite a hassle.

At home I opened the parcels and saw that one of them was for a random customer in China, which immediately made me think that the company has a very unsafe way of storing personal data. As the note was in Chinese I had very little info to pass on to Spartoo, but I wrote them an e-mail with as much info as I could find and ended up writing back and forth without them being able to find the customer, who was clearly missing his or her new shoes.

Eventually, I grew tired of the tedious process and asked them to just let me know when they'd be picking up the shoes - and I'd make sure to be home. Received numerous more e-mails about giving them additional info so they'd be able to send a return label, meaning they seriously expect me to fix their own mistake.

Even received a phone call from an employee saying that I could have just left one of the parcels at the pick-up spot - as if I'd somehow grown x-ray vision to determine which one was mine as both parcels had my name and address on them.

I cannot even begin to describe how completely amateurish this company conducts its 'customer service'. Using random women names for their customer service, seemingly to give off a more personalized vibe completely falls to the ground when you encounter this degree of incompetence.

God pris men hold nu k... en lang leveringstid...

horrible service. I bought 3 pairs of shoes a year ago, but one of them started gapping from the sole. So I complained to Spartoo.dk that under the warranty they should either repair these or replace them. They said, because they were sold by a partner of theirs, they had nothing to do with it. And the partner's response was that the shoes were heavily used, so nothing there either. Fact is, the shoes were only used for 2-3 months and very modest tear - so just a quick excuse to avoid paying up for a poor quality shoe (was still ~700DKK, about 100 EUR). And I shouldnt whether spartoo sold it or a partner sold it on their site. Crap service, and I will not shop at spartoo again.