While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing company. Top quality vapes and liquids but their customer service is the best I’ve ever had. Used them for years and will continue to do so. Always an AMAZING service. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

l have no complaints whatsoever about Sparks! Their kits are great value & sent out very quickly. When l had a problem with a battery, Wayne was very helpful & friendly, & sent me a new kit free of ch... See more

Company replied

Rated 5 out of 5 stars

Bought the Sparks eGO CE4 quick start kit that includes tobacco liquid and also another 2 bottles of e-liquid arrived next morning and I started vapeing straight away,, Ideal starter kit at a great p... See more

Company replied

Rated 5 out of 5 stars

I saw friend using an e-pipe & was impressed by the quality of appearance. He explained the benefits & applauded the quality of service of Sparks. I took his advice & was not disappointed. Will recomm... See more

Company replied

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Sparks e-cigarettes a complete range of electronic cigarettes - Starter Kits, Disposables, e-Cigars, e-Shisha , e-liquids - 30 Day Money Back Guarantee - Free UK Delivery on orders over £45 - Full Product Support - 0845 689 0064


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality of service & merchandise

I saw friend using an e-pipe & was impressed by the quality of appearance. He explained the benefits & applauded the quality of service of Sparks. I took his advice & was not disappointed. Will recommend this to my pipe smoking pals who want to be healthier, 'greener' & save money.

8 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Hi Morton

We are pleased you like the e pipe !

Thanks

Katie

Rated 4 out of 5 stars

Helpful service

Good service although I have only made a pre order, I have been kept informed re. Its progress when the item is back in stock.

7 March 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and response

I'm using a sparks new e-pipe and am very satisfied with the pipe and Sparks response to enquiries

7 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Hi Fred

Thanks for the review .. we are pleased you like your new e pipe ..!

Thanks

Sparks

Rated 5 out of 5 stars

Great company, Fantastic site, Brilliant customer service.

I ordered a starter kit from here a month ago, It arrived quickly and was very well packaged, the kit itself is fantastic im down to 1-2 cigarette's a day mostly in the mornings as for the e-liquids I would recommend the vanilla flavor as i find the tobacco flavored liquids mostly taste the same, stick to the sweeter flavors and you can't go wrong. Now on to the customer service one word "brilliant" they were very helpful when i couldn't decide on which starter kit to get and answered every question i had. I recently had a problem with the 2 atomizers that came with the kit so i emailed them on Saturday told them my problem and they sent out some new atomizers today (Monday) honestly a great company with great staff. Unfortunately for me I've been playing around with the vaporizers today and it appears to be a fault with one of the batteries and not the atomizers, I'm pretty sure it's burning to hot i know it's not something I've done because the other battery works fine. I just wish i had gone over everything before sending the email but that's my mistake, overall a brilliant company that I've already recommended to friends and family.

3 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Paula thanks for a great review ..! if your having a problem with one of the batteries then please contact us and we will do our best to sort out the issue for you..

Thanks

Hanna

Rated 5 out of 5 stars

Very good service

Very good service and will give complimentary goods if orders cannot be met
I would recommend them for all your E cig needs.

3 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Peter many thanks for your comments

Rated 5 out of 5 stars

Great service & products!!

Ordered starter kit which arrived very quickly.. Was superb. As I was checking site I later saw the Surpass pens -ordered 2 of these & what a purchase.. Brilliant 'hit' off these pens. Now in month 3 without Tobacco, so good are these pens
Using the chat now function is great too, staff very helpful..
So far, so very pleased! I have referred Sparks to a few friends..

3 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Hi Wilson your review is much appreciated .. reviews like this help others to stop smoking and start vaping !

Thanks

katie

Rated 5 out of 5 stars

Very very good

Quick delivery, great e liquid,will buy from again. Thanks

2 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Julie you are a 5 Star customer !

Rated 5 out of 5 stars

Unbelievable services, They solving problems in literally one day A1++++++

Very friendly and customer focused services,
I am very happy with the items I have ordered, and I will recommend this company to all my friends, because nobody will look after you like they do.
10 out of 10
Thanks again guys.

1 March 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

John ...many thanks for the great review ..we are glad you like our service !

Thanks

Sparks

Rated 5 out of 5 stars

Very quick, great value

Bought orange, blackcurrant and vanilla e-liquid. Arrived next day.

23 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

John thanks for the review ..!

Thanks

Wayne

Rated 5 out of 5 stars

excellent product and service

Bought the CE-4 starter kit and a couple of flavours. Everything arrived very quickly well packaged.

19 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Hi thanks for taking the time to review our service its much appreciated...

Thanks

Hanna

Rated 5 out of 5 stars

The best company i ever deal with. Fast and honest.

This is the best customer service i have ever had. Great people working here and very friendly and kind. Speedy service and a great website.
Also a great product to use. quality all the way.

12 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Michelle great review very helpful, we are pleased you like our products and service.

Thanks

Tracey

Rated 5 out of 5 stars

so far so good

The Vapour starter kit works a treat , and is very reasonable , my only problem with it is that after a couple of weeks it started to leak , the service was great and I was sent a new one , but now this ones leaking , dont know if im just unlucky or if this is a common fault , have messaged them today and now waiting to hear feed back , The customer service so far has been exellent , so hoping for a quick response this time too, on the upside I havent smoked for over 3 weeks :-) . Update.... I spoke to a really nice guy who rang today and is replacing for me , the product and customer service is 2nd to none , well done sparks and thankyou .

12 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Deborah thanks for the review

Please stick with it you will soon forget that you ever smoked cigarettes !

Thanks

Hanna

Rated 5 out of 5 stars

Excellent, fast delivery frindly helpful service

We have placed four orders so far with this company, and think this is about as good as it gets for on line order very fast delivery and friendly helpful phone advice, keep up the good work!

11 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Kathy you are very kind we will indeed keep up the good work !

Tracey x

Rated 5 out of 5 stars

A winner

My husband and I ordered the E Go starter kit as we are both smokers and want to use the E cigs in an attempt to stop smoking. the order arrived within three days which was good. I found the instructions rather vague and had to look online for more information, and had to ring the Sparks helpline for more information which was given in a very professional manner.
The E cig is very good and my husband and I have been using them for five days now and neither of us has wanted a "real" cigarette.

10 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Brenda ..many thanks for the review ..keep it up !

Rated 5 out of 5 stars

First Class service

First purchase not up to standard but immediately replaced with satisfactory item Impressed by speed of sorting problem out

7 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Sue many thanks for review ... we aim to please ..!

Thanks

Wayne

Rated 5 out of 5 stars

top quality all the way.

If you're looking for the perfect online buying experience look no further. It's all here.

6 February 2014
Unprompted review
Sparksecigs logo

Reply from Sparksecigs

Terry many thanks for your review !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look