Sparkol Reviews 38

Oliver, from the Customer Success Team, was an absolute rock star! He was very kind, gracious, professional, and communicative throughout the process. Additionally, he went above and beyond to offer me a whole list of potential future troubleshooting techniques, even after my initial problem had already been solved. His email follow up time was typically less than 24 hours. Top-tier service for sure.

Shit company that keeps trying to take your money even after you cancelled.

I have been trying to cancel this yearly account from Sept 21, 2015 since May 1, 2016. This year I was determined to stop their automatic billing and see if anyway I could use the videos I had already created and paid for via credit card + what products were included in this new annual fee. I contacted them 6 times through April and up to May 20th (my renewal date was May 23) and got no customer user responses. May 23rd $156.78 was taken out of my credit card account from a name I didn't know, FastSpring. I questioned cc but was told no refunds.

The subscription renewed after one year without and notice and I contacted them asap and told me they can’t refund me even if I didn’t use it for months and they didn’t notified me. I don’t recommend

Very bad quality and has no support. I regret subscribing to sparkol.

Videoscribe, Managed by Sparkol is a great service I decided that the software wasn't going to fit my team of editors with MacBook Pro updates and Chrome feature because we had some rendering download issues and line glitches we are sure that they may be working on fixing or updating any errors or bugs but we have to keep our production moving fast and had to cancel but overall great customer support due to the situation they would not normally refund but with my editing team we decided to not do whiteboarding and the customer support offered us a one time only refund which is rare and we are very grateful. Wonderful service. Very understanding.

Simple. I missed their renewal advisory emails (and why would I remember the name sparkol from a year ago when I purchased a product called videoscribe from fastspring for £72).

I asked them to cancel the subscription and refund me, They refused to refund even 1 penny or cent.
So essentially, I purchased videoscribe for £72 for a year, didn't use it more than once or twice, didnt publish anything, and have now been forced to pay for an extra years subscription at £120. No wonder customer's 1 star ratings are 87% of the total...

I personally find this quite exploitative.

Unfortunately, ratings for the company are not associated with the product.

If these complaints appeared on Google every time new leads typed in videoscribe, sparkol would soon change their policy!

Hi as most of you are aware I am Blind, therefore, I have to use the PC with specialized audible software but I will never allow my disabilities to overshadow my abilities.
VideoScribe is a fantastic piece of software - it's an animated video maker and the last thing you'd be expecting Blind people to use.
I help out in a nearby blind Club, some of the members have some sight so I suppose I should have said Visually impaired Peoples club (VIP club because as everyone knows VIP = Visually Impaired People) Now these kids wanted a unique way to send their parents and me a Christmas card - enter Sparkol thanks to this wonderful software and literally hundreds of Templates these VIPs have achieved their target and made loads of cards
Hey come on if Blind People can use it ANYONE can
Thanks go out to 2 of the Sparkol Agents for their `Disability Awareness` Hayley and Oliver you were great thanks guys

The software they provide is extremely poor quality and crashes all the time. It lacks many features that are needed to make any useful videos. Completely useless. Adding voice to it is extremely hard. Reminds of windows 98!!! Extremely rude customer service. Rude and unhelpful customer service.

Buyer Beware. I purchased this software a year ago to try it out. I ended up using it once as I found it to be dated and less versatile than Vyond, Doodley, or Toonly. Recently I was hit was an annual charge. There was no reminder warning me that I would be charged for another year. When I contacted the company they were very rude and unwilling to refund the money. Stating that "sometimes" they send a reminder email. I was never notified that I would be charged much less that the amount would be nearly $40 more than what I had paid the previous year. Not only did the unexpected charge cause problems for me at the bank, but now I'm stuck paying for software that I'm not even using. Do yourself a favor and go with Vyond. Its more expensive but is alot better quality wise, not to mention much better than going with a service that preys on unsuspecting customers who forgot that they tried the service over a year ago.

If I could give 0 stars I could. The program is not friendly at all, everything takes forever to make on it. I had two accounts a personal and a school one, when they sent me the renewal, I cancelled it. They charged me on my personal, that I hadn't used in 11 months. I complained and explained the confusion they said,too bad, it's not refundable. The program was good enough to use, but not excellent. If I ever consider renewing it later, with that costumer service, they lost me.

I use the Videoscribe for a long time, I made 15-20 videos with it. I am satisfied, however the app could be faster (mac), but it is easy to use and the result is always a good looking video. Thanks!

Agree completely with the other reviews. Absolutely horrible company. Don't buy this service, there are much better alternatives.

They auto-renewed my yearly subscription (EUR 188) and refuse to cancel it. I proposed that they could deduct a one month fee and refund the rest but they don't respond .anymore.

Do not do business with these people. Do not waste your money here, its not worth it.

Even though i did cancel my subscription, they did continue it. Cannot recommend this product. I would have used it again when needed, but with these tactics will i not be returning...

Don't buy this service, there's much better alternatives at a lower cost + I am also a victim of the non-cancellable auto-renewal payment, there should be at least a period of 48h to give you time to cancel it, take care!

DO NOT USE SPARKOL! They auto-renewed my subscription and refuse to cancel it even after I went back forth with them several times. I went to dispute the charge with my bank, after which, SPARKOL not only did NOT refund me, but also cancel my access! This is illegal- I do not understand why this company is still in business, with a ton of other people complaining the same issue!

I attempted to cancel an auto-renewal that was processed 3 days into a a 365 day term, for an employee who had left our company 6 months earlier. The renewal reminder emails went to the former employee (ie nowhere). Sparkol would not refund anything. I asked if they would refund a prorated amount (11 of 12 months) but they refused. What a predatory company and a garbage approach to customer service!

Agree completely with the other reviews. Absolutely horrible company that does not take the time to address your concerns. Subscription gets auto-renewed and they are inflexible even if you cancel just minutes after on the same day. Do not waste your money here, its not worth it.

Even a 1 star is wasteful for these thief.
I asked them to refund right the day after autopaid, becace i do not work fory former company. But "service center" said I agreed to their "terms" a year ago. I did not properly got reminder due to it is in my junk.
And brought my words against me instead of giving me any solutions.
This is the worst experience ever and i will never suggest this tool to any of my friends.
If you do not respect not only customers's right and just giving them humiliation you would not survive in the future.

This company automatically renewed my subscription without my permission. When I tried to get a refund they stonewalled me and refused saying that I agreed to perpetual renewals which I did not. Do not do business with these greedy scammers!