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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, citing issues such as items being out of date, incorrect, or of poor quality, including bland own-brand items and concerns about product integrity. Reviewers also frequently mentioned that prices were excessively high and felt unfair compared to other stores, with some describing pricing practices as problematic. Conversely, some people were satisfied with the staff, describing them as pleasant, helpful, and kind. However, a significant number of customers also reported negative interactions with staff, including rudeness, unhelpfulness, and a perceived lack of training, leading to issues with service quality.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the staff as helpful, pleasant,... See more

Retail

Users describe ambiguous interactions with retail. While some customers praise specific stores as "fabulous... See more

Product

People report negative experiences with product quality and pricing. Customers frequently mention high prices... See more

Price

Reviewers consistently express strong dissatisfaction with pricing, frequently describing items as overpriced... See more

Quality

Customers consistently note negative experiences with quality. Many reviewers report receiving goods that are... See more

Based on these reviews

Rated 1 out of 5 stars

The post Office counter at my local Spar in Rhosddu Road Wrexham is either unmanned, closed for no apparent reason or operated by staff who have yet to learn to speak. Today I waited for ten minutes... See more

Rated 1 out of 5 stars

Radcliffe branch , been there every day ,once cashier not asked about fuel or not put it on bill ,reported me as run off ,shame on you

Rated 1 out of 5 stars

Called in Spar Abersoch to collect parcel after being notified by Royal Mail my item was there. Served by young lady who appeared totally out of her depth searching through an enormous amount of parce... See more

Rated 1 out of 5 stars

I offer a 5 star to Spar only because of the Post Office Facilities that after living in Barnhate , Bampton , the nastiest street in Bampton for 7 years , it's open 7 days a week. There are a... See more

Company replied


Company details

  1. Convenience Store
  2. Greengrocer
  3. Grocery Store
  4. Supermarket

About SPAR

Written by the company

SPAR has always been there for you. Packed with all the essentials for everyday living, we’re your friendly neighbourhood store – convenient, close and always open when you need us.

Find your local SPAR

Contact Us

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Contact info

1.8

Poor

TrustScore 2 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Amazing how a so-called manager could…

Amazing how a so-called manager (Sedbury branch) could change the atmosphere of a neighbourhood store and turn it to a confrontational battlefield where racism is a normal practice.
The huge South African manageress with fizzy hair can only be explained as someone who lives to keep the spirit of the apartheid alive. If your skin is not her choice of white, she will make you feel unwelcome and you will be treated with contempt.
You will be made to wait a long time to be served at the tills and unless there is a long queue at the post office counter, no one will show up to serve you and this is almost exclusively when the mentioned manageres is on duty.
I just find it upsetting that people like her are still allowed to freely display their racism freely and openly.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Delivery drivers not respecting the…

Delivery drivers not respecting the 30mph limit on villages. Regardless of there being dogs, horses, children, elderly people walking this village. I've reported it but because they can't find a store with the villages postcode, they can't escalate it.... I've explained there's no spar in the village but that shouldn't matter!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Milk 3 months out of date

On 27th March 2026 I purchased a long life milk from my local SPAR on St Annes Road Blackpool. When I got home and poured some it came out like cottage cheese. On checking the date, it went out of date in December 2025. Disgusting. I took it back and asked if I could swap it, and the guys behind the counter looked nervously towards the long life milk shelf and said that he'd prefer to refund onto my card. No proof, but I suspect that he was aware of a wider problem. Just the way he acted. Not great

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Failed when needed

Failed when needed
Spar, green lane Chester
Requested, multiple times for copy of cctv footage showing a thug, threatening me, an eighty year old, for pointing out he had parked too close to allow me to enter my car.
Referred back and forth, head office, then Blakemore Co, so on and on for over a week with no outcome. We support our local store, they abandon us when it suits

21 March 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS STORE

If i could give zero stars for my local store in Lanark in South Lanarkshire I would have. 1 star is too many. After using a delivery service online 99% of the deliveries I have received from this store have been deplorable. The goods have been out of date or wrong items sent. After receiving an abusive call from the store regarding a negative but honest review of the delivery the store manager breached GDPR (data protection) and arrived on my doorstep with an small easter egg to bribe me to remove the review which is a breach of my personal data it is intimidation at best. I am disgusted at this behaviour and these people should look closer at their own faults and problems with staff and stock rotarion before harassing customers at their homes.
I would avoid this store unless you wish to be treated like you are somehow doing them a favour. Far better stores available.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Spar scammers

Spar scammers
Over in flated prices . £20.35 pack of regal King size . Everything over priced are people so daft to keep lineing the pockets of spar . In today circumstances way people are struggling this company is really over charging with no moral most of the staff need to learn manners and politeness they have no customer skills

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Most awful Post Office I’ve ever been…

Most awful Post Office I’ve ever been to. Customer service is shocking! Spent nearly 20 minutes waiting to get a parcel because princess was counting pennies behind the counter. Every parcel I have received in the past 3 days has been opened! Every time I go to get a parcel I get asked stupid questions even after I show proof of ID! I absolutely despise going here to pick up my parcels!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

WARBOYS PE28

WARBOYS PE28. Fabulous little store! Always helpful and happy. The post office is always open - amazing! I’ve had to date it but it’s always the same x

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Invisible Staff

The post Office counter at my local Spar in Rhosddu Road Wrexham is either unmanned, closed for no apparent reason or operated by staff who have yet to learn to speak.
Today I waited for ten minutes before the assistant finally appeared from the back room. She didn't apologise for the wait. And when she did finally serve me she began chatting with the other staff, paying me very little attention.
Good, helpful and friendly customer service seems to have slowly evaporated over the past few years, especially in the smaller businesses. Such a shame.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Banned from Spar becuase i was on a phonecall

I walked into this Spar store on an ordinary day while on a phone call. At the till, the manager asked if that was all, and I nodded — I didn’t want to interrupt my call. That simple gesture was apparently enough for her to ban me permanently from the shop, claiming I was “rude.” i joined another Que but she said no one should serve me.

I returned several weeks later, hoping it was a misunderstanding, but was again refused service and told I was not welcome. I’ve raised this issue with Spar since August, detailing what is clearly discrimination and poor treatment, yet there’s been no response or resolution.

This kind of arrogance and disrespect toward customers is appalling and completely unacceptable from a brand that claims to value community and service. I will never shop at Spar again, and I’d advise others to think twice before supporting a company that tolerates this kind of behaviour. Horrible Horrible Bitter and sad experience. I can nevver understand or get over this type of thing that happened to me. I wrote soo many emails but they just keep saying we are inveatigating. Its really sad and unfortunate. Spar Greenock.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Spar Sandbanks Road-Superb Service

Spar Sandbanks Road, Poole is a Jewell in the Sandbanks/Lilliput community. Eloise, Carl & John provide a first class friendly servce and always with a smile. Just love taking my parcels there

3 September 2025
Unprompted review

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