Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.
Churchgate 43, BL1 1TH, Bolton, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently had cataract surgery on both of my eyes over an eight‑week period.
My first procedure went exactly to plan, and the care I received throughout was outstanding — calm, reassuring, and delivered with real professionalism.
My second surgery was just as caring and well supported, even when an unexpected complication arose. It was something that was not foreseen, and it became clear during the procedure that things had shifted slightly off‑plan.
In that moment, Mr (Dr) Qusay was exceptional. He had a choice: pause the surgery and delay my treatment, or take the more demanding route for himself and continue safely and precisely. He chose the path that spared me further inconvenience, and he did so with remarkable skill, confidence, and kindness.
I am deeply grateful for his expertise and for the whole SpaMedica team, whose warmth and professionalism shone through at every stage.
Warmest regards,
Christine Anne CJ

Reply from SpaMedica
Spamedica Two Cataract Operations L + R Eyes.
First visited Spamedica on 19 Feb for assessment with regards my left,right eye cataracts.Very professional at Preston everyone was friendly & explained the procedures,& aftercare.My first cataract was at Preston 25th Feb,everything went well staff very professional & attentive.My second cataract was performed at Spamedica Oldham by Mr Kirti Jasani as it was thought they may be difficulties due to a childhood accident to my right eye.Mr Jasani was able to perform the procedure with no issues due to his high level of expertise & experience.
Have since made a full recovery,making sure to follow the Spamedica aftercare routine.My vision in both eyes is amazing even my bad right eye has better vision.
I want to thank all the staff,nurses & doctors at both Spamedica locations for there professionalism,attention to detail & Customer Focus.I was made at ease by the very friendly staff on both occasions.Would Highly Recommend Spamedica for cataract surgery.
Linda B.

Reply from SpaMedica
On the 15th may i had a cataract removed with sarah and her team, (wokingham spamedica) and i must say what a team they were, they were brilliant and made a good job with my eye i didnt even know it was done. Also i would like to thank everyone who works there how friendly they all are and makes you feel very welcome.
Eileen Roberts

Reply from SpaMedica
Excellent service,knowledgeable staff, the procedure only took about ten minutes, couldn’t fault it

Reply from SpaMedica
Great service and well looked after by the staff on the day.

Reply from SpaMedica
SpaMedica Wokingham - my cataract surgery. Staff were caring, efficient, very professional. Facility was immaculate.
Whole experience was excellent.

Reply from SpaMedica
I had a Cataract op at the Worcester facility and am very impressed with the staff and the efficiency of the procedure.
The only downside being after my arrival in advance of the appointed time A two hour wait ensued prior to being called!!

Reply from SpaMedica
I had complex cataract surgery at Wolverhampton SpaMedica yesterday and I was so impressed with the service I received. The staff were very informative and caring and the surgeon talked me through every part of the procedure and was very supportive and kind

Reply from SpaMedica
From first visit to actual cataract surgery, my experience with SpaMedica services has been excellent. Kind and efficient staff, together with an excellent specialist surgeon, made me feel confident and relaxed throughout. I highly recommend this facility.

Reply from SpaMedica
I went to the Wokingham clinic and it was a great experience. Thank you to all the staff there!

Reply from SpaMedica
Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

Reply from SpaMedica
Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

Reply from SpaMedica
Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

Reply from SpaMedica
I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

Reply from SpaMedica
Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.
Very satisfied with my Cataract surgery, surgeon was very excellent and very experienced, I am very next day without any pain or gritty, it was watery for short time but after that it is normal. Staff and nurses were professional.

Reply from SpaMedica
I Would highly recommend Spamedica Bolton, everyone was professional,helpful and very reassuring
making my experience go as smoothly as possible.

Reply from SpaMedica
Just wanted to say thank you very much to the staff at SpaMedica/Blackpool. I've just had my second operation there (thanks to the lovely Mr Sattar) and I can't praise them enough. They were all very efficient, kind and helpful. Highly recommended.

Reply from SpaMedica
The stall were great they informed me of all the details I needed the op was good and I can see better now than when I wore glasses.I am waiting now to have my other eye done

Reply from SpaMedica
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.