SpaMedica Reviews 

2,087
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the medical staff and reception teams for being exceptionally caring, friendly, and professional, making everyone feel completely safe and at ease during visits. People frequently note that the surgical procedures are remarkably quick and practically painless, with significantly improved vision experienced almost immediately afterwards. However, some people mentioned experiencing persistent physical discomfort or feeling let down by the follow-up support provided after their operations. A few reviewers also described the clinical environment as rather impersonal and distressing, feeling quickly processed through the system like an assembly line.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and caring demeanor... See more

Service

Customers consistently note positive experiences with service, highlighting fast appointments and a smooth... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, efficient and professional... See more

Product

Customers report positive experiences with the product, noting a significant and quick improvement in their... See more

Quality

Clients share positive opinions on quality, highlighting successful cataract surgeries and immediate visual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Feeling comfortable after two cataract surgeries. Nice place very comfortable and clean. Staff very polite caring & knowledgeable. The surgeon Mr Appaswamy and his team have done a g... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

My cataract operation at SpaMedica Swansea has given me back the eyesight in my right eye that I never thought I could get. Everything is so clear and colourful, my eye surgeon was wonderful, kind and... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,087)

917 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently had cataract surgery on both…

I recently had cataract surgery on both of my eyes over an eight‑week period.
My first procedure went exactly to plan, and the care I received throughout was outstanding — calm, reassuring, and delivered with real professionalism.

My second surgery was just as caring and well supported, even when an unexpected complication arose. It was something that was not foreseen, and it became clear during the procedure that things had shifted slightly off‑plan.
In that moment, Mr (Dr) Qusay was exceptional. He had a choice: pause the surgery and delay my treatment, or take the more demanding route for himself and continue safely and precisely. He chose the path that spared me further inconvenience, and he did so with remarkable skill, confidence, and kindness.

I am deeply grateful for his expertise and for the whole SpaMedica team, whose warmth and professionalism shone through at every stage.

Warmest regards,
Christine Anne CJ

29 April 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Spamedica Two Cataract Operations L + R…

Spamedica Two Cataract Operations L + R Eyes.
First visited Spamedica on 19 Feb for assessment with regards my left,right eye cataracts.Very professional at Preston everyone was friendly & explained the procedures,& aftercare.My first cataract was at Preston 25th Feb,everything went well staff very professional & attentive.My second cataract was performed at Spamedica Oldham by Mr Kirti Jasani as it was thought they may be difficulties due to a childhood accident to my right eye.Mr Jasani was able to perform the procedure with no issues due to his high level of expertise & experience.
Have since made a full recovery,making sure to follow the Spamedica aftercare routine.My vision in both eyes is amazing even my bad right eye has better vision.
I want to thank all the staff,nurses & doctors at both Spamedica locations for there professionalism,attention to detail & Customer Focus.I was made at ease by the very friendly staff on both occasions.Would Highly Recommend Spamedica for cataract surgery.
Linda B.

22 April 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Cataract removal

On the 15th may i had a cataract removed with sarah and her team, (wokingham spamedica) and i must say what a team they were, they were brilliant and made a good job with my eye i didnt even know it was done. Also i would like to thank everyone who works there how friendly they all are and makes you feel very welcome.
Eileen Roberts

15 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Wokingham

SpaMedica Wokingham - my cataract surgery. Staff were caring, efficient, very professional. Facility was immaculate.
Whole experience was excellent.

5 June 2026
Unprompted review
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Rated 5 out of 5 stars

I had a Cataract op at the Worcester…

I had a Cataract op at the Worcester facility and am very impressed with the staff and the efficiency of the procedure.
The only downside being after my arrival in advance of the appointed time A two hour wait ensued prior to being called!!

3 June 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

I had complex cataract surgery at…

I had complex cataract surgery at Wolverhampton SpaMedica yesterday and I was so impressed with the service I received. The staff were very informative and caring and the surgeon talked me through every part of the procedure and was very supportive and kind

4 June 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

A first-class eye opener!

From first visit to actual cataract surgery, my experience with SpaMedica services has been excellent. Kind and efficient staff, together with an excellent specialist surgeon, made me feel confident and relaxed throughout. I highly recommend this facility.

3 June 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Prompt professional attention

Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

30 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

3 June 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Good experience all round

Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

30 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Altogether an excellent specialist healthcare provider.

I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

1 June 2026
Unprompted review
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The SpaMedica Team

Rated 3 out of 5 stars

Spa Medica of a reasonable standard

Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my Cataract…

Very satisfied with my Cataract surgery, surgeon was very excellent and very experienced, I am very next day without any pain or gritty, it was watery for short time but after that it is normal. Staff and nurses were professional.

30 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

I Would highly recommend Spamedica…

I Would highly recommend Spamedica Bolton, everyone was professional,helpful and very reassuring
making my experience go as smoothly as possible.

29 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Highly recommended

Just wanted to say thank you very much to the staff at SpaMedica/Blackpool. I've just had my second operation there (thanks to the lovely Mr Sattar) and I can't praise them enough. They were all very efficient, kind and helpful. Highly recommended.

29 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

Spa Medica Bolton

The stall were great they informed me of all the details I needed the op was good and I can see better now than when I wore glasses.I am waiting now to have my other eye done

27 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

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