Spada Roma Reviews 

791
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

With limited time to shop some new smart casual clothing, I entered the store. The welcome and service was very friendly. The person who helped me had very good knowledge of the assortment and size... See more

Company replied

Rated 5 out of 5 stars

Love the styles and the quality. Everything I’ve ordered has been beautiful and well made. A special thank you to Giovanni from customer service who helped resolve an issue with a missing scarf f... See more

Company replied

Rated 1 out of 5 stars

I bought a pair of suede moccasin shoes in Firenze on the assumption I was buying a quality product. After returning home to NZ, I wore them for less than an hour (and walked less than 100m) before o... See more

Rated 5 out of 5 stars

I had a problem that Spada resolved quickly and easily. Great job! I highly recommend Spada to everyone for its beautiful fashion and, now, its excellent customer service as well.

Company replied

Company details

  1. Men's Clothing Store

Written by the company

Perfetta fusione tra la lunga tradizione dell’arte sartoriale italiana e le ultime tendenze della moda maschile contemporanea. Camicie, maglieria, capispalla, pantaloni, accessori e calzature, sono realizzati seguendo una filosofia artigianale che, traendo ispirazione dal passato, reinterpreta i pezzi più classici attraverso un’estetica fresca, rivolta a un uomo che desidera un impeccabile look easy chic.


Contact info

4.1

Great

TrustScore 4 out of 5

791 reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(791)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

3 out of 5 items ordered were not delivered!!

Out of 5 items ordered online, only 2 were delivered. When asked for an update, they replied that all the items were completely out of stock. I can understand if a mistake happens with 1 item not being available, but not with 3.
I was able to place the order online and had no notice about anything being out of stock, then the order was also confirmed via email and again no one noticed me about not having vailability. I only found out that 3 out of 5 items ordered were not delivered after delivery was completed!
Also, surprisingly all of the missing items had quite an important discount....as if they wanted to hook on buyers with big discounts and then "forget" to let them know that they aren't available.
I find this behaviour really ridiculous, disrespectful and not professional...

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality menswear, good prices ,great design

I go to Milan once a year and head for Spada to buy a few suits/ jackets. The cut of their jackets fit me very well. Staff are super helpful . The quality of the materials used is very good. I spend over €1000 and always get a small discount. One year they have me a couple of ties!!!

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience ever!

Worst experience ever.

- The delivery time was 9 days.
- They don’t respond to their customer service.
- I usually wear size 44, ordered size 42, and they were still too big (they don't recommend sizing down).
- They say my refund is over 15 days old because they include the 9-day delivery time.

etc. etc. etc.

My order number: #49787

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality, poor customer service

I ordered two wool cashmere zip jumpers. Within wearing them twice the wool was started to come off the jumpers. The stitiching on the cuff of ome of the jumpers split while while putting it. The quality of garments is poor. I have sent several emails to their customer service and no response.

23 November 2023
Unprompted review
Rated 4 out of 5 stars

Great outfits and affordable clothing

Wrong size for two items and one item missing.. not a nice surprise knowing that I had to take a day off to receive this shipment to my place in Paris..
Excellent client service who helped me fix the issue and I ended up ordering again and got everything spotless :) thank you!
Will order again!

25 July 2023

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