From the inital sign up process, through children becoming adults, and moving house, I've always found the phone gets answered by a real person who cares. The service feels very personalised - rare t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been customers of Sovereign Health for over 50 years!!! An excellent service otherwise we wouldn't have stayed customers all those years. Claims are dealt with speedily and efficiently. Wel... See more
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Visited dentist, submitted receipt on line, had a response via email to acknowledge receipt and then another email to say payment was in my bank account, all in the same day. Cannot get any quicker... See more
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I can’t fault the fabulous Sovereign Health Care! I have been with them for many years now (30+)! They’ve seen me through two pregnancies and helped with so many dental and opticians costs. The clai... See more
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Company details
Written by the company
Sovereign Health Care has been making health care more affordable for over 150 years. Today, Sovereign Health Care is one of the UK’s leading cash plan providers, and it still stands by the original principle of a hospital fund – to support people when they need to access health care.
Contact info
2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford, BD17 7EZ, Bradford, United Kingdom
- 01274 841130
- help@sovereignhealthcare.co.uk
- sovereignhealthcare.co.uk
4.8
Excellent
5K reviews
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Given no reasons why help towards a…
Given no reasons why help towards a dental bill was not paid ,tried calling a few times no answer, and yes between opening times ,
Just glad this is through my work and I'm not paying for it ,
Unbelievable?
Regards
21 July 2026
Reply from Sovereign Health Care
Hi there, thank you for your feedback, and we’re sorry to hear you’re unhappy with the outcome of your claim.
The email you received on 21 July directed you to the ‘Claims History’ area of the online customer area, where you can view the full details of your claim, including the reason it wasn’t paid. In this case, the information submitted related to a treatment plan. For a claim to be eligible, treatment must have been received and paid for in full.
We will be happy to review your claim once you have received your treatment and a receipt for payment is submitted to us.
We’re sorry to hear you’ve had difficulty contacting us. If you need any assistance, you can call our Customer Support team on 01274 841130 (Monday to Thursday, 9am–5pm, and Friday, 9am–4pm) or email help@sovereignhealthcare.co.uk, and we’ll be happy to help.
Best wishes, The Sovereign Team
Easy to upload receipt
Easy to upload receipt
Really fast and efficient service.
Payment quickly deposited in my account
22 July 2026
Reply from Sovereign Health Care
Hi Liz, we're pleased to hear that you found it easy to submit your claim and that our service was fast and efficient, with a quick payment to your account. Thank you for your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Easy to make a claim and it was paid
Easy to make a claim and it was paid, in full, next day.
22 July 2026
Reply from Sovereign Health Care
Hi John, we're happy to hear that you found making a claim easy and that it was paid quickly. Thank you for your review.
Best wishes, The Sovereign Team.
Exceptional Claims Experience
Really easy to log claim, and payment was received in my account by the end of the week. Brilliant service- stress free
22 July 2026
Reply from Sovereign Health Care
Hi there, we're pleased to hear you found the claims process easy and that your payment was received quickly. Thank you for your review!
Best wishes, The Sovereign Team.
Easy process when putting in receipts.
22 July 2026
Reply from Sovereign Health Care
Hi Anita, we're happy to hear that you found it easy to submit your receipts for your claim. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Sergio, it's great to hear you received an excellent service, a prompt response, and speedy processing and payment. Thank you for your review!
Best wishes, The Sovereign Team.
Very fast and easy claims process
Very fast and easy claims process. Would have no hesitation in recommending Sovereign healthcare
20 July 2026
Reply from Sovereign Health Care
Hi Eric, we're happy to hear you found our claims process fast and easy. We appreciate your recommendation! Thank you for your review.
Best wishes, The Sovereign Team.
very quick to respond on telephone
very quick to respond on telephone, and nice person i spoke to , claim soon in bank account.
21 July 2026
Reply from Sovereign Health Care
Hi Susan, we're pleased to hear that you had a positive experience with our customer support team and that your claim was processed quickly. Thank you for your review!
Best wishes, The Sovereign Team.
I pay the feese for myself and my wife…
I pay the ffese for myself and my wife together. She is no longer living with me and it could be most likely perminant. I will need to seperate our payments but do not know how to do it. I am 75 years old. Will have to phone you at some stake I think. I find it hard to do the claims when my wife is in hospital because the hospital dont do there part and it does not happen. Disapointed in the system that is used as its difficult to use for me. Not too happy really to be honest
20 July 2026
Reply from Sovereign Health Care
Hi Norman, thank you for taking the time to leave a review.
We're sorry to hear about the difficulties you've experienced, particularly while your wife is in hospital. We're also sorry to hear you've found parts of the claims process difficult to use.
We'd welcome the opportunity to discuss your concerns and individual circumstances with you directly. Please contact our Customer Support team at your convenience on 01274 841130 (our lines are open Monday to Thursday 9am to 5pm, and Fridays 9am to 4pm) and we'll be happy to talk everything through and provide any guidance you may need.
Best wishes, The Sovereign Team
Payment made by repeat action to bank
20 July 2026
Reply from Sovereign Health Care
Hi Bev, thank you for taking the time to leave your review!
Best wishes, The Sovereign Team.
Great service.
My recent claim was actioned immediately and paid into my account within two days.
Greatly improved service. Thank you.
21 July 2026
Reply from Sovereign Health Care
Hi Mary, we're happy to hear that your recent claim was processed and paid so quickly. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Payment went in to my bank within 3…
Payment went in to my bank within 3 days
Brilliant service
21 July 2026
Reply from Sovereign Health Care
Hi Carole, we're glad to hear your payment processed quickly! We appreciate your kind words about our service.
Best wishes, The Sovereign Team.
Promt action on claim less than 7 days…
Promt action on claim less than 7 days from start to finish
21 July 2026
Reply from Sovereign Health Care
Hi Sue, we're glad to hear about your positive experience with our prompt claims process. We appreciate your kind words!
Best wishes, The Sovereign Team.
Great customer service and quick service
21 July 2026
Reply from Sovereign Health Care
Hi there, we're pleased to hear that you experienced great customer service and a quick service. Thank you for taking the time to share your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, we're happy to hear that you find our service excellent and easy to use. Thank you for your recommendation!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Tracey, we're pleased to hear you're happy with our service. Thank you for taking the time to share your review.
Best wishes, The Sovereign Team.
Form easy to fill in online
Form easy to fill in online. Documents easy to load.
Fast payout. Ideal.
20 July 2026
Reply from Sovereign Health Care
HI Angela, we're pleased to hear that you found the online form easy to complete and that uploading your documents was a smooth process. It's great to know that you received a fast payout, and we appreciate your positive feedback.
Best wishes, The Sovereign Team.
CLAIM
CLAIM
The website is straightforward, making the process easy and simple. I submitted my claim on Friday, the 17th, and received my cash back into my account by Wednesday, the 22nd of July. Considering I did it last minute and over the weekend, the turnaround was more than adequate. However, the process’s efficiency depends on how busy Sovereign’s office is. Overall, the service was great, though it could be more efficient with an app. The website is still very good.
20 July 2026
Reply from Sovereign Health Care
Hi Chevon, we're pleased to hear that you found our claim process easy and straightforward, and that you received your cash back quickly! Thank you for your review.
Best wishes, The Sovereign Team.
Submitted on line for first time
Submitted on line for first time
Accepted within hours and in my bank within2 days
20 July 2026
Reply from Sovereign Health Care
Hi Martin, we're happy to hear that your online claim was accepted quickly and the funds were in your bank account within two days. Thank you for your review!
Best wishes, The Sovereign Team.
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