Southsun Film Lab Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the scans and developed images, often highlighting their stunning appearance and the minimal processing required. Many people appreciate the professional and reliable service, noting the care taken with their film and the consistent, high-quality results. Reviewers also frequently mention the quick turnaround times and supportive correspondence, making the overall experience efficient and pleasant. However, some customers noted that while the service is generally fast, it might not always be the absolute quickest, especially if not opting for rush development.

What people talk about most

Quality

Users describe positive interactions with quality, consistently praising the exceptional and dependable... See more

Service

Reviewers highlight positive aspects of service, consistently praising its dependability, professionalism,... See more

Product

Reviewers mention positive feedback about the product, consistently praising the high quality of the scans... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My scans were superbly processed and I really like the border option. My film was posted back to me with care and considerate packaging. The service was quick and correspondence was very support... See more

Rated 5 out of 5 stars

The quality of the scans are amazing! The response I've got when I've emailed with questions has been very polite and professional. They include lab notes if there has been an issue with your film. Al... See more

Rated 5 out of 5 stars

Always highest quality scans back + consistent timescales too. The only time they are not consistent is when they manage to do it quicker! I've now used Southsun for 2 years and will continue to do so... See more

Rated 5 out of 5 stars

I was looking to move from a national chain to a company that valued quality and customer experience, and I am not disappointed. The team responded to my questions, the price was reasonable, and I... See more


Company details

  1. Photo Lab

Written by the company

Southsun specialize in developing film with care, precision and at great value. We develop, scan, and print 35mm, disposable cameras and medium format (120) films in colour and black and white. Focusing on quick turnarounds, excellent prices, and the highest standards for your film. We work with both pros and those starting on their film journey!


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Very easy and great quality scans - arrived on time through an email which contains the files through an external server so no quality loss.

30 August 2024
Rated 5 out of 5 stars

Excellent service!

Really easy postage instructions, followed by a great service. Developing and scanning were excellent and I got my negatives back in the post safely. Excellent, local business who I’ll definitely be using again.

30 July 2024
Rated 1 out of 5 stars

I used these for the first time and…

I used these for the first time and never again, film shipped, they said they got it and that was it, I never got it back, I emailed after a couple weeks and they said they’d sent it back and it must have gotten lost. Every other film lab I’ve used would refund you if you didn’t get your parcel, all I got was ‘oh it must’ve gotten lost, bye’ won’t be using again

15 June 2024
Unprompted review
Southsun Film Lab logo

Reply from Southsun Film Lab

We're sorry about your experience! Royal Mail have an excellent delivery rate so we usually write to ask clients to wait another couple of weeks as the package usually turns up. According to our notes we didn't get another email regarding the order so we then assume it has been delivered. Apologies again and we are happy to follow up with Royal Mail for compensation.

Rated 5 out of 5 stars

Great service every time.

Excellent turnaround, immaculate scans, and great value for money!
I've used southsun's services several times now and they have never disappointed. I look forward to using them again very soon.

15 July 2024
Unprompted review

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