southminisplits.com Reviews 249

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing, often noting it as the lowest available, and appreciate the prompt delivery services. Many consumers highlight the quality of the products, finding them to be exactly what they needed and performing as expected. The ordering process is consistently described as easy and efficient, and the staff receives high marks for being helpful, professional, and knowledgeable. However, some customers also noted issues with delivery, experiencing delays, incomplete shipments, or problems with the shipping company. A few people mentioned concerns about packaging not being secure enough, leading to potential damage during transit.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Product

Reviewers highlight positive aspects of product. Customers are very satisfied with the quality of the... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight the great and... See more

Order

Consumers generally find the ordering process to be positive, highlighting easy online navigation and helpful... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Lowest price for the Cooper & Hunter MIA Series 6000 BTU mini split with 16ft Installation Kit, R410A no tax, free shipping, delivered to my driveway in 2 days, that's incredible. The packaging was... See more

Company replied

Rated 5 out of 5 stars

Sales sales rep was very good at a her job knew exactly everything that I needed no pushy sales tricks product that I purchased Cooper Hunter couldn't be more happier with their products. Absolutely n... See more

Rated 5 out of 5 stars

amazing customer service. spoke with Winston in my first call.. he was knowledgeable about his equipment. provided a quote asap. took the correct order and delivery was as expected. 2nd call spoke w... See more

Rated 5 out of 5 stars

Great customer service and focus. Staff took their time for the right fit for my project and compatibility with already installed products. Scheduling was great and product was delivered on time. D... See more


Company details

  1. Air Conditioning Store
  2. Air Conditioning System Supplier

Written by the company

Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell. Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America. All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark. SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chillin

Easy purchase and quick delivery. Delivery dropped in garage. It would be nice if you had a interest fee payment term option.

3 April 2026
Rated 5 out of 5 stars

Fast shipping

Fast shipping, excellent customer service. Prompt handling of my request and got the accessories added to my shipment and didnt delay it at all

4 November 2025
Rated 2 out of 5 stars

Tough getting the order fulfillment back on track

Hey friends,
We experienced delays in the order fulfillment process. Completely understandable that these things happen sometimes, but when it came to getting the order back on track, I had to call several times after the team didn’t call back. Eventually I was sent to the supplier to sort it myself, and I’m not sure your team member felt empowered to own and drive the resolution. These things happen and I’m sure the next experience will be better. Thanks!

2 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look