I have been a patient at 'South Face' for over 16 years. I recently had a 'full body' inspection. I usually see Dr Robertshaw annually & Nurse Amanda on occasions. Years ago Dr Robertshaw identified... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more
Company replied
A stressfree experience. Removal of a growing lump on my cheek. This was removed and stitched with a large dressing. This has now been removed and is healing well before the stitches are removed nex... See more
Clinic is easy to find and easy parking onsite. Check in and waiting area good. Dr Luna was very friendly and approachable. She not only checked the lesion I had been referred for, but also checked ge... See more
Company replied
Company details
Written by the company
Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.
Contact info
Nuffield House, 63 Lansdowne Road,, BH1 1RW, Bournemouth, United Kingdom
- 01202 70 2827
- info@southfaceskin.com
- southfaceskin.com
4.9
Excellent
460 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I had an appointment with Dr Helen…
I had an appointment with Dr Helen Robertshaw, she was extremely helpful as always. Also all staff at Southface always make you feel welcome.
29 April 2026
Reply from Southface Dermatology
Thank you for your kind review. We’re so pleased to hear that Dr Helen Robertshaw was extremely helpful, as always, and that our team continues to make you feel welcome at Southface. Providing a warm, supportive experience alongside excellent care is very important to us. We truly appreciate your continued trust and lovely feedback.
Southface Dermatology
Brilliant simple booking system
Brilliant simple booking system. Empathetic and thorough clinicians. Thank you
29 April 2026
Reply from Southface Dermatology
Thank you for your lovely feedback. We’re delighted to hear that you found our booking system simple to use and that our clinicians provided empathetic and thorough care. Ensuring a smooth experience alongside high-quality patient care is very important to us. We truly appreciate your kind words and support.
Souothface Dermatology
Removal of basal cell carcinoma
Friendly, professional, putting me at ease and keeping me informed about the procedure whilst doing it. I would recommend it to friends.
5 May 2026
Reply from Southface Dermatology
Thank you for taking the time to share your experience. We’re so pleased to hear that our team helped you feel at ease and kept you fully informed throughout your procedure. Providing friendly, professional care and ensuring our patients feel comfortable and supported is very important to us. We truly appreciate your recommendation and your kind feedback.
Southface Dermatology
Highly recomended
Have used other skin clinics in the past Southface are more expert and have treated me several times for skin cancers
5 May 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your kind feedback. We’re very pleased to hear that you found Southface to be more expert than other clinics you’ve used in the past. Providing experienced, specialist care for skin cancer diagnosis and treatment is extremely important to us, and we’re grateful for your trust over several treatments.
Southface Dermatology
Don’t get rid of everything and a lot…
Don’t get rid of everything and a lot of money for 10 min treatment
26 April 2026
Any skin concerns are addressed
I have seen Dr Robertshaw for several years now for skin cancer checkups. She has treated me for basal cell carcinoma and actinic keratosis and is always very thorough in spotting things. I recently had PDT therapy for Bowen's disease (squamous cell carcinoma) with Amanda, who is lovely and caring. I would recommend Southface Clinic to anyone with skin concerns or who needs advice and treatment.
1 May 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you have been under the care of Dr Helen Robertshaw for several years and that you continue to feel well supported and thoroughly assessed during your skin cancer checkups. It is also wonderful to know that your recent PDT treatment with Amanda was a positive experience and that you felt cared for throughout.
Your recommendation means a great deal to the whole team, and we truly appreciate your trust in Southface Clinic for your ongoing care.
Southface Dermatology
Fantastic service from initial booking…
Fantastic service from initial booking to procedures I undertook Cryotherapy, everything was explained in detail and it reassured me throughout the treatment, brilliant and very professional
30 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you had a fantastic experience from the initial booking through to your cryotherapy treatment. It is great to know that everything was clearly explained and that you felt reassured throughout the procedure.
Providing a professional and supportive service at every stage of the patient journey is very important to us, so your feedback is greatly appreciated.
Southface Dermatology
Consultation re BCC
We saw Dr Hodder for a consultation re a BCC. He was friendly, helpful, answered all our questions and put my mind at rest. I can highly recommend him
29 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you had a positive experience with Dr Hodder and that he was able to provide clear explanations, answer your questions, and reassure you during your consultation. Putting patients at ease is an important part of our care, especially when dealing with concerns such as a BCC.
Southface Dermatology
Excellent, professional skin care
This is a very professional organisation with excellent staff. I have now made several visits and am always impressed
28 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you have been consistently impressed by your visits to Southface Clinic. Providing a professional service alongside excellent patient care is something we pride ourselves on, so your feedback means a great deal to both our clinicians and wider team.
Southface Dermatology
Prompt appointment and diagnosis
Prompt appointment and diagnosis. Exceptional treatment. Highly recommended.
15 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you found your appointment prompt and your treatment exceptional. Providing efficient, high-quality care and ensuring patients feel well looked after is extremely important to us.
Southface Dermatology
Good service
I have always had friendly , professional and efficient
service provided by Dr. Helen Robertshaw. This involved a removal of a BCG by Mohs surgery on my face a few years ago, and more recently removal of skin tags. Her staff in the clinic are helpful and caring too.
I highly recommend the Southface clinic for any dermatology problems.
21 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you have consistently experienced friendly, professional and efficient care from Dr Helen Robertshaw and the wider team. It is especially rewarding to know that you felt well supported throughout both your previous Mohs surgery and your more recent treatments.
We will be sure to share your kind comments with Dr Robertshaw and the clinic team, who will greatly appreciate your feedback.
Thank you again for your recommendation — it truly means a great deal to us.
Southface Dermatology
I had a great experience at South Face…
I had a great experience at South Face Dermatology and would highly recommend them. I was treated by Dr Helen Robertshaw for a keloid that developed from a piercing, and I couldn’t be happier with the care I received. She is not only highly skilled but also very friendly and reassuring, which made the whole process much more comfortable.
Her professionalism and attention to detail really stood out, and I felt confident I was in good hands from start to finish. If you’re dealing with any skin concerns, especially keloids, I definitely recommend South Face Dermatology.
25 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you had such a positive experience with Dr Helen Robertshaw and the team at Southface Dermatology. Providing professional, reassuring and personalised care is extremely important to us, so it is lovely to know that you felt comfortable and well looked after throughout your treatment.
We will be sure to pass your kind comments on to Dr Robertshaw. Your feedback regarding her professionalism, attention to detail and friendly approach is greatly appreciated.
Thank you again for taking the time to share your experience, and we are so pleased we could help with your treatment.
Southface Dermatology
After being let down by the NHS I went…
After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesitate returning to Southface where all the staff are professional and caring.
23 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that Dr Helen Robertshaw was able to provide a clear treatment plan and help resolve the issue for you. We understand how frustrating it can be to feel let down, so it is especially rewarding to know you felt well cared for and supported throughout your experience with us.
We are also very pleased to hear your procedure went smoothly and that you found the team professional and caring throughout.
Southface Dermatology
Consultation and surgery
Had a consultation and subsequent procedure carried out by Dr Julia Martin. She was very thorough and I felt that everything was done to make me as comfortable as possible. Very professional service and highly recommended.
Beverley
21 April 2026
Unprompted review
Reply from Southface Dermatology
We are delighted to hear that you had a positive experience with Dr Julia Martin and that you felt thoroughly cared for throughout both your consultation and procedure. Ensuring our patients feel comfortable, informed and well looked after is extremely important to us, so your feedback is greatly appreciated.
Southface Dermatology
Excellent level of clinical care
Excellent level of clinical care. Dr Luna was professional and caring, and put me at ease throughout my procedure.
17 April 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your kind feedback! We're delighted to hear that you experienced an excellent level of clinical care. It’s wonderful to know that Dr Luna made you feel at ease throughout your procedure with a professional and caring approach. We’ll be sure to share your comments with her. We truly appreciate you taking the time to leave a review!
Southface Dermatology
Caring, friendly and efficient
You really couldn’t wish for a nicer, more caring team of people. From the moment you arrive and are greeted by the welcoming reception team you feel that you’re in good hands.
I’ve now had 5 appointments at Christchurch ranging from an initial consultation, biopsy and diagnosis to first and subsequent PDT treatments for a BCC on my nose.
So far I’ve seen Dr Luna, Dr Martin, Dr Robertshaw, Nurse Amanda and Nurse Nikki. All have been extremely kind, friendly, helpful and caring. Every appointment has been efficient and on-time.
My treatment is now complete and I’m looking forward to a successful outcome.
16 April 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly grateful for your kind words about our team and are delighted to hear that you felt well cared for from the moment you arrived.
It means a great deal to know that each stage of your journey—from consultation through to treatment—has been a positive experience, and that our clinicians and nursing team made you feel supported, informed, and comfortable throughout. We’ll be sure to pass on your lovely feedback to everyone you mentioned.
We’re so pleased your treatment is now complete and wish you the very best for a successful outcome. Thank you again for your trust and for sharing your experience.
Southface Dermatology
Excellent treatment and a review of my…
Excellent treatment and a review of my previous visit
15 April 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your lovely review! We're so pleased to hear you were happy with your treatment and that you found the review of your previous visit helpful. We believe follow-up and continuity of care are really important, so it’s great to know this made a difference to your experience. We truly appreciate your feedback!
Southface Dermatology
Excellent patient care and fair prices.
14 April 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your kind review! We're delighted to hear that you felt well cared for and found our pricing fair. Providing excellent patient care at good value is something we’re very committed to. We truly appreciate your feedback!
Southface Dermatology
Friendly staff
Friendly staff, quick response , good follow up, feeling of confidence when being treated.
3 April 2026
Reply from Southface Dermatology
Thank you for your lovely feedback! We're so glad to hear that you found our team friendly and responsive, and that our follow-up care helped you feel confident throughout your treatment. Creating a positive and reassuring experience is very important to us. We really appreciate you taking the time to share your experience!
Southface Dermatology
A very professional & caring service.
A very professional & caring service.
Always given good advice & aftercare suggestions which give peace of mind & confidence.
3 April 2026
Reply from Southface Dermatology
Thank you for your thoughtful review! We're so pleased to hear that you found our service professional and caring. Providing clear advice and helpful aftercare is a key part of what we do, so it’s great to know it gave you peace of mind and confidence. We truly appreciate your feedback and look forward to seeing you again!
Southface Dermatology
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