Fast, efficient service at a reasonable price (cheaper than most suppliers in the current situation). Ordered late evening for a delivery in 7 days time and it came in a day and a half, fabulous servi... See more
Company replied
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See what reviewers are saying
Good Company, delivers on time. Only problem was they didn’t leave a delivery note, the only way to check quantity delivered. Phoned office and got a half hearted apology and said quantity would be sh... See more
Company replied
Easy to order online, usually delivery date is quicker than advertised and they text you the day before to let you know they will be delivering. I woke up at 8am this time around and they had already... See more
Company replied
It's great you can get an instant quote online. Can order straight away and given a delivery window. Our deliveries have always been quick and despite our difficult driveway, your drivers navigate it... See more
Company replied
Company details
Written by the company
Southern Fuels is an independent fuel supply business. With many years of experience in the business providing a fuel delivery service that is second to none, we have acquired an excellent reputation as reliable fuel distributors. Understanding the needs of our customers from different fields, we strive to exceed their expectations
Contact info
Unit 17 East Devon Business Park, EX14 9RL, Honiton, United Kingdom
- 01404 831 775
- info@southernfuels.co.uk
- southernfuels.co.uk
4.8
Excellent
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Confusion over price quoted
Confusion over price quoted, amicably and professionaly resolved.
12 April 2024
Unprompted review
Reply from Southern Fuels
Hey Simon,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Staff helpful and friendly.
Staff helpful and friendly.
Delivery arrived earlier than expected, Very grateful
6 April 2024
Unprompted review
Reply from Southern Fuels
Hey Lynn,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Friendly and efficient service
Very quick service from telephone order to supply.
Driver always friendly and efficient.
4 April 2024
Unprompted review
Reply from Southern Fuels
Hey R M Pavitt,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Sadly, rather disappointed on this occasion
I've been a Southern Fuels customer for many years and have never had any problems. I have an account with the company and am in their automatic top-up scheme. Unfortunately, I ran out of oil on 27th March and realised I hadn't had a delivery since 5th January, which is unusual because I've always had delivery within two months in winter. Running out of oil causes a bit of a hassle as it means I cannot cook, have no hot water, or heating, and I have to relight our Aga, which isn't straightforward. The boiler also needs an engineer to remove the air lock. I was told my delivery was due on the 29th March and that I would be the first delivery of the day. However, it didn't arrive until 10am. Meanwhile, SF sent out an engineer to restart the boiler (but only after I pointed out I would have to call someone out), which was great until they charged me for this service. The charge has now been removed since I emailed about it. Also, someone called me from Western Fuels and pointed out that I had stopped being a customer last year and restarted again, as if that was an excuse for the lack of top-up in time. This all happened amidst my partner being seriously ill in a hospital ICU (which I told SF about when I called them), hence me not thinking about the oil level. I will continue as a customer, but am a bit disappointed with my recent experience.
27 March 2024
Unprompted review
Painless delivery
Painless delivery, driver left the delivery note, we checked the tank monitor and the oil was in there, brilliant. Thanks!
27 March 2024
Unprompted review
Reply from Southern Fuels
Hey Glenn,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Delivery was when we were out
Delivery was when we were out. No issues with delivery but the delivery note was left on the patio in the pouring rain. This meant it couldn’t read so didn’t know the amount until the invoice was received. How hard would it be to post the delivery note through the letterbox like other companies do?
27 March 2024
Unprompted review
Reply from Southern Fuels
Hey Alison,
Thank you for taking the time to leave us a review. I am sorry that the delivery note was left outside and will pass this onto the driver.
We look forward to delivering to you again soon! - AB
Our go to supplier
Our go to supplier, always use them, they are quick from order date to delivery compared with Boilerjuice and nearly always cheaper. An online admin fee of £12 has recently been added to orders which is slightly disappointing!
26 March 2024
Unprompted review
Reply from Southern Fuels
Hey Phillip,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We do now have a service charge on online orders to bring us into line with BoilerJuice and other industry websites who do the same.
This makes it easier to compare the best price for your delivery and is clearly itemised and shown throughout the checkout process. You will just now find the service charge itemised and included in the total price throughout the checkout process and the separate pence per litre price displayed. We still offer the best price by ordering online and find that we match or better the price offered by other competitors.
We look forward to delivering to you again soon! - AB
Good Company
Good Company, delivers on time. Only problem was they didn’t leave a delivery note, the only way to check quantity delivered. Phoned office and got a half hearted apology and said quantity would be shown on invoice, they did advise quantity over the phone, but not correct way to do it, could have given any figure. However will still continue to use them.
22 March 2024
Unprompted review
Reply from Southern Fuels
Hey Barrie,
Thank you for taking the time to leave us a review. I am sorry you did not get your delivery slip as our drivers do always leave these on or near the tank, or through your letterbox. As the phone team stated you will get the quantity on your invoice for your records. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Online charge of £12. Cheaper? Really?
As a loyal customer of over 12 years, I ordered online for the 1st time, process was fine and my oil delivered as promised. Only issue was the fee for ordering online, it felt as though this was hidden away and appeared on my invoice. Maybe my fault, but 1st time using online it wasn’t obvious there was a fee. Online supposed to be cheaper but after the fee is it really? Spoke with the office and still confused and not convinced. Online supposed to deliver cheapest price, but if you speak to the office there is a different price available, which after allowing for the online fee, might mean that online is more expensive. As a loyal customer currently not feeling good, but SF are a good company and always looked after us. I will try one more time and be closer to the impact of this fee.
20 March 2024
Unprompted review
Reply from Southern Fuels
Hey Mark,
Thank you for taking the time to leave us a review and we are sorry your experience did not live up to your expectations.
We do now have a service charge on online orders to bring us into line with BoilerJuice and other industry websites who do the same.
This makes it easier to compare the best price for your delivery and is clearly itemised and shown throughout the checkout process.
You will just now find the service charge itemised and included in the total price throughout the checkout process and the separate pence per litre price displayed. We still offer the best price by ordering online and find that we match or better the price offered by other competitors.
If you do call the office and we match the online price, the service charge is simply added to the PPL so you will see a higher PPL price but the same total price as you would pay online.
If you do have any questions or concerns, please call one of the team and we would be happy to discuss this further with you.
We hope to deliver to you again in the future and hope that the delivery was completed at our usual high standards - AB
Driver was polite and just got on with…
Driver was polite and just got on with the job delivering our oil no fuss as always.
Many thanks.
19 March 2024
Unprompted review
Reply from Southern Fuels
Hey Julian,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
All went well
All went well, done in about 5 minutes! Very satisfied thank you.
14 March 2024
Unprompted review
Reply from Southern Fuels
Hey Mr Dutton,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Quick delivery from day of order.
Quick delivery from day of order.
Driver very helpful on filling the tank.
14 March 2024
Unprompted review
Reply from Southern Fuels
Hey Peter,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Great all round company…
Great communications from the company re delivery and invoice. Polite, friendly driver who respected our property
12 March 2024
Unprompted review
Reply from Southern Fuels
Hey Katie,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Fantastic as ever
Southern Fuels is a 4 F outfit: Fantastic, friendly, fast and at a fair price. Always a pleasure.
7 March 2024
Unprompted review
Reply from Southern Fuels
Hey,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Avery friendly and efficient delivery driver
Avery friendly and efficient
8 March 2024
Unprompted review
Reply from Southern Fuels
Hey,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Reply from Southern Fuels
Hey James,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Driver was very polite and organised…
Driver was very polite and organised and delivered without fuss or any concerns. Short waiting time form order to delivery.
5 March 2024
Unprompted review
Reply from Southern Fuels
Hey Mark,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
From order to delivery the process was…
From order to delivery the process was painless, efficient and speedy. Excellent service.
7 March 2024
Unprompted review
Reply from Southern Fuels
Hey Carol,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Very fast delivery
Very fast delivery, access is not great but delivery was made quickly and without fuss.
Great job.
5 March 2024
Unprompted review
Reply from Southern Fuels
Hey Graham,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
Excellent service
Excellent service. Very good driver got the job done without fuss.
4 March 2024
Unprompted review
Reply from Southern Fuels
Hey Tom,
Thank you for taking the time to leave us a review. We are glad you found our service lived up to our high standards. I have passed your feedback onto the team here.
We look forward to delivering to you again soon! - AB
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