South East Solar & Electrical Reviews 

184
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and friendly installation teams for completing the work efficiently and leaving properties completely clean and tidy. People are also exceptionally happy with the overall quality of the solar systems, noting that everything works smoothly right from the start. However, some people mentioned minor inconveniences related to scaffolding placement, where temporary structures remained up longer than expected or caused slight logistical difficulties. A few reviewers also noted occasional communication gaps or slower responses when trying to resolve minor technical queries after the installation.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast, efficient installations and... See more

Staff

People report positive experiences with staff, praising the friendly, helpful, and highly knowledgeable team... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that installations are... See more

Product

Reviewers highlight positive aspects of the product, noting that the solar panels and battery systems work... See more

Customer service

Users describe positive interactions with customer service, often highlighting prompt, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

100% recommend you use SESE Solar & Electrical LTD Ross & Co were all really nice and friendly. They explained all the works they were going to do and I felt 100% comfortable with them doing... See more

Company replied

Rated 5 out of 5 stars

Recently had solar panel, inverter, batteries and EV point installed. Communications before and after were very efficient. Survey guy was thorough and helpful. The install guys were great, got the job... See more

Company replied

Rated 5 out of 5 stars

An enjoyable experience, they listened to my requirements and tweaked the specifications, a compedative quote, along with helpful staff in all departments. Installation went without any hitches wi... See more

Company replied

Rated 5 out of 5 stars

Really helpful from beginning to end. Billie was very patient in explaining things and arranging late changes; the installers were very quick and efficient, and replaced some broken roof tiles whi... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

184 reviews

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No recent history of asking for reviews

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4.9

All reviews

(184)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Battery retrofit

We used the company to retrofit a backup battery to our solar panels, and also got them to fit an EV charger (in case we ever get an electric car, or subsequent house owners have one) They were very efficient, did what we wanted, and also explained why we didn't need to upgrade our main fuse into the house. I can't remember the exact date in January!

8 January 2025
Unprompted review
South East Solar & Electrical logo

Reply from South East Solar & Electrical

Thank you so much for your kind words and thoughtful review! We truly appreciate you taking the time to share your experience—it means a lot. We are so glad to hear you had a positive experience, and we are here anytime you need anything in the future!

Rated 5 out of 5 stars

Brilliant experience

From start to finish, South East Solar were fantastic. They were good communicators, very patient, always arrived on time, friendly and excellent value for money.

21 May 2025
Unprompted review
South East Solar & Electrical logo

Reply from South East Solar & Electrical

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot—it helps us grow and lets others know what to expect when working with us.

We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

An outstanding well run company

A very well run company. All the staff I have spoken to have been exceptionally professional and extremely helpful from start to finish. We are satisfied with the workmanship and would highly recommend. A little shout for Joe, one of their electricians who goes above and beyond, working a long day relentlessly and efficiently.

2 July 2025
Unprompted review
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Reply from South East Solar & Electrical

Hi ,
Thank you so much for your kind words and thoughtful review! We truly appreciate you taking the time to share your experience—it means a lot. We are so glad to hear you had a positive experience, and we are here anytime you need anything in the future!

Warmly,

South East Solar & Electrical

Rated 5 out of 5 stars

Astonishingly good service

Astonishingly good service: a proper one stop shop company. We had a battery an 11 panel array installed. Great back office support setting the job up, friendly and professional team on the day who explained how it all worked clearly and great after sales service. Good price too through our Local Authority scheme. And we haven’t paid for electricity since the system was installed so great system design! Highly recommended.

9 June 2025
Unprompted review
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Reply from South East Solar & Electrical

Wow, thank you for the amazing review! We are so happy you had a great experience, and we really appreciate you taking the time to share it.

All the best,

South East Solar & Electrical Ltd

Rated 5 out of 5 stars

Installed in one Day

I am very pleased with the installation of the solar panels and battery. All the guys worked extremely hard in very hot and sunny conditions particularly the electrician who worked nonstop all day. I was surprised and pleased that 16 panels, a battery and EPS was installed and working in one day. Brilliant.

19 June 2025
Unprompted review
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Reply from South East Solar & Electrical

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot—it helps us grow and lets others know what to expect when working with us.

We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

Overall was a smooth and painless…

Overall was a smooth and painless experience. SESE were recommended to us by a colleague that utilised their services for his commercial roof. We called and booked an appointment for a time that suited us. The representative was timely, well prepared and knowledgeable, this gave us great confidence. We did get a second quite for piece of mind, their price was higher and the chap had a second car sale stigma, which was overwhelming. Needless to say, we moved forward with SESE and had no regrets. They installed an EV charger and 5 panels on either side of our roof inset within the tiles. No issues, clean polite installers and scaffolding was dismantled swiftly. Would and have recommended. Thanks again to the team, great effort by all!!

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Sun don't shine

We had our solar panels installed 08 May 2025, unfortunately the electrician could not get the Solis Inverter to work (converts DC to AC), diagnosed it as a faulty unit and needed to be replaced. Two weeks later, despite several calls, very little progress has been made. No sign of a replacement, frustrating to have 15 panels generating nothing :(

Update 04 June 2025
Thank you for your response, appreciate you have not required payment for the remaining balance until the issue is resolved.
Your technician, Will, has updated me today to say the warranty claim for the replacement Inverter has been approved so hopefully we will be up & running soon.

8 May 2025
Unprompted review
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Reply from South East Solar & Electrical

Thank you for providing your feedback and we are sorry to hear you are not happy. We can understand your frustration with the current situation. The fault with your system is due to an issue with your inverter, which you are covered for under the terms of the warranty. The warranty for the unit is with the manufacturer though and not us as the installer. We have spoken to the manufacturer on your behalf and continue to chase them for a resolution to the issue. Unfortunately we were not aware that there was a fault with the product until it was installed. We do not keep spares on our shelves to simply replace the faulty product and we need to wait for the manufacturer to approve the warranty claim and send out a replacement unit. Due to the issue with the inverter we are yet to invoice for the remaining 75% of the installation cost so you haven't been charged or paid for the works yet. We are holding off until the system is fully operational. Again, we apologise for the current situation but we assure you that we are working to get a replacement unit for you.

Rated 5 out of 5 stars

We chose south east solar after looking…

We chose south east solar after looking for an accredited company in our area, we had a couple of other companies come to our property with the standard sales spiel however their team had a more personal approach and guided us through our requirements. From an early stage we felt like we were being taken care of and the installation and aftercare mirrored this throughout. we would strongly recommend them for any solar requirements you may have, after using them in my residential property we have also utilised them on our commercial premises and recommended them to numerous others in our areas.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Solar panel install

A few friends recommended myself to South East solar and I was very impressed from start to finish. Great job guys 👍🏼

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend…

If you’re anything like me you’re always nervous about such a big investment and it’s safe to say I had a lot of questions about the process, but I couldn’t have chosen a better company in South East Solar and Electrical. They answered all of my questions with the utmost professionalism and expertise, and what I loved the most is that they kept things in laymen’s terms for me to understand :-). The install was faultless, the entire team including sales, scaffolders, roofers and electricians was spot on. And as for the quality of the products and was it worth it…. Let’s just say all the savings I was told I would make has exceeded expectations. I highly recommend this company.

25 January 2025
Rated 5 out of 5 stars

The company was very helpful and…

The company was very helpful and professional throughout the whole process from start to finish.
The survey team were great.
The guys in the office were always happy to answer questions and always felt like they would go the extra mile.
The installers were polite, professional and really took care in their work.
Would highly recommend this company.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

This Excel at solar installations there are many Cowboys out there, but these people are not one of them

This company service my solar panels at the end of last year and the beginning of this year they must be one of the best companies in the Southeast for doing this type of work. I must say that I have got no issues in recommending them to anybody for this type of work. I think it was first class.

13 January 2025
Unprompted review
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Reply from South East Solar & Electrical

Thank you for your 5 star review and your kind words, we really appreciate it. We are pleased to hear how satisfied you are with our service.

Rated 5 out of 5 stars

I recently had an installation carried…

I recently had an installation carried out by South East Solar, I am very happy with the experience and service provided from the start to finish. Great company, 100% Recommend.

13 February 2025
Unprompted review
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Reply from South East Solar & Electrical

We are really pleased to hear your installation went well and that you are happy with the overall process. We pride ourselves on our customer service so its amazing to hear how happy you are. Enjoy the new system and the benefits it will bring.

Rated 5 out of 5 stars

Professional and courteous

I had my solar panel system installed by SESE in July 2024 and have been impressed with the performance of the panels ever since. They were helpful and professional throughout the install and handover stages, and I will definitely be using them in the future when I plan to expand my system.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Silly price quote

I will avoid like the plague. They quoted me £300 Inc vat to clean my seven ‘as new’ solar panels on my ground floor terrace roof. Very easily accessible. I queried it with them, to no avail.

28 February 2025
Unprompted review
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Reply from South East Solar & Electrical

Hi Colin,

We are sorry to hear you were not happy with the price quoted.

We work from a set schedule of rates to ensure our pricing is fair and consistent for all customers. We carry out multiple cleans a week for very satisfied customers using these rates. If they are too expensive for you, then you are of course within your rights to decline our services and seek assistance elsewhere, but to leave a bad review based on our price seems a little unjust.

We pride ourselves on delivering an exceptional service for our customers, supported by our 5 star rating on Google and 9.9/10 rating on Checkatrade, and our prices are indicative of the quality of work we produce for new and repeat customers.

All the best with getting your panels cleaned though and we hope you find a more suitable quote within your budget.

Rated 4 out of 5 stars

Installed a battery through the local…

Installed a battery through the local authority sponsored Solar Together scheme. However the second engineer that came to commission the system and instal the last part and could not get it working.
They are now waiting for a part ( no timescale given and I had to chase them) and only couple of hours later their accounts dept chased me for payment.
Needless to say no payment being made until the work is actually complete.
Not a great experience so far

Update 6 March - after a couple of teething problems we got there in the end. The firm was responsive and proactive to get the issues fixed and kept a check on the system remotely to make sure all was working as it should.

12 February 2025
Unprompted review
South East Solar & Electrical logo

Reply from South East Solar & Electrical

Good afternoon,

Apologies for the experience provided. Having reviewed your individual situation, it seems there was a mis-communication which is why you were chased for payment before the work was completed. This is not our usual process and we will only ask for payment when the work is completed.

Thank you for highlighting this though. We value all feedback and will use it as a way to review our internal processes to ensure we continue to provide an exceptional service to our customers.

I can see the works are now completed and I hope you are happy with the final installation.

Rated 1 out of 5 stars

This is a terrible company

This is a terrible company. They installed our solar panels, inverter and battery just two years ago. At the time we thought we were happy and referred four people to them who all had their systems installed by them, so they made a lot of money from us (with no incentives referral fees to us). Now after only two years there is a fault with our inverter. It is not something we've done, just some kind of glitch. It could be an installation error. They want to charge us £250 call out fee to come and look... and hopefully repair. This is outrageous. They have said that the fault isn't covered under the product warrantee or their after care agreement. Absolutely no customer care consideration. I would steer very far clear of this company. CHOOSE SOMEONE ELSE!

12 February 2025
Unprompted review
South East Solar & Electrical logo

Reply from South East Solar & Electrical

Thank you for providing your feedback and we are sorry to hear you are not happy. The fault with your system however is due to an issue with your inverter, which you are covered for under the terms of the warranty. The warranty for the unit is with the manufacturer though and not us as the installer. Technically you are the owner of the inverter and therefore we are within our rights to ask you to handle the warranty claim yourself. Despite this, we have spoken to the manufacturer on your behalf and agreed a replacement unit for you. The process however is that someone would need to come out and remove your current inverter, send it back to the manufacturer and wait for them to send out a replacement. At this point, someone would need to return again to fit the new inverter. This process is quite lengthy so to speed matters up, we were willing to pay for a new unit on your behalf and handle the whole warranty claim for you. Unfortunately your manufacturer warranty does not cover you for the cost to come out and the labour involved to replace the unit, which is what the charge quoted is for. We understand you are unhappy to pay this charge, but as you can appreciate there is a lot of work involved in arranging the warranty claim and returning to replace the unit. We are prepared to go above and beyond by paying for a whole new unit on your behalf and claiming that back from the manufacturer, rather then someone removing the current inverter and leaving you weeks without a working system while the new one is sent out. Again, we apologise that you feel let down by our service and are not happy with the price quoted to manage and resolve your warranty claim.

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