South Coast Home Improvements Ltd Reviews 17

TrustScore 4.5 out of 5

4.5

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Company details

  1. Window Supplier
  2. Conservatory Construction Contractor
  3. Conservatory Specialist
  4. PVC Windows Supplier

Written by the company

South Coast Home Improvements is a family-run company with over 40 years of experience in the industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Outstanding Experience

From initial quote to install my experience with SCHI has been brilliant.
John has been in my home installing for the last couple of days and he’s been incredibly good in making the install look so good and the finishing touches he has done have been above and beyond - definitely the difference between a trusted local company like SCHI and the big names. John is a very pleasant guy and very professional. Thanks John.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

South coast home improvement s

South coast home improvement s

Absolutely recommend 10/10.
From going to the Peacehaven showroom and dealing with the manager there, to having the measure up done and today installed. Sam and JP are superb, quick clean and tidy and perfectionists, thanks both. We are delighted

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely efficient service from John

Extremely efficient service from John. He explained everything and we are absolutely delighted with the doors he fitted today. I have used South Coast Home Improvements in the past and would not hesitate to recommend them.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience using South Coast Home Improvements

From entering the showroom to receiving a quote to install date it’s been great. Turn around has been much quicker than we expected too. Adrian and Taylor were our fitters and they have done a great job. Always on time, always left it clean and tidy and were very friendly but also got on with the job. Thanks for an easy plan and install. Will use again for future work.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Good product professionally installed

Although installation of a new composite door was expected before Christmas it was not a problem for us that it was not fitted until first week of Jan. The door was exactly as we had ordered and the fitting was done professionally. Fitter also gave us good advice on maintenance and I today received their online maintenance booklet. Really happy with final product and service we received from ordering, surveying and fitting.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

form the initial meeting at the premises to 3 weeks ordering and then just 5 days after that the fitting which took 3 days, the fitters were helpful and looked after the office why I was not there
2 big bay windows a door and side large window.
they cleaned and tidied up after there work had finished, I would recommend South Coast in the future Thanks Chris from Christopher Sarson Funeral Director Newhaven

15 October 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10

We were very impressed with south coast home improvments, new consevatory doors and windows.
Anthony the project manager was always available to speak to us and was happy to answer any questions.
The fitters were very professional and knew what they were doing also very clean and tidy.
We would definitely recommend this company.

1 September 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed. Poor service from start to finish.

I ordered replacements for 2 double glazed windows and a conservatory. The main concern was the poor quality of the units. Everything fitted by South Coast had to be sorted out - mainly because the quality control was poor. Not only that, the sealant for the windows was badly executed and had to be replaced. The walls around the windows were not made good.The fitters left their tools and fittings on the lawn and did not tidy up after themselves at end of day. It all seemed so rushed. It took a few phone calls/e-mails to get someone back to rectify all the snags.

I am not happy with the work and have now seen rust appearing on the ceiling of the conservatory, ?from a fixing.
In hindsight, the initial assessment was lacking, including options for types of windows not explored.
Two stars is generous.

11 September 2024
Unprompted review
South Coast Home Improvements Ltd logo

Reply from South Coast Home Improvements Ltd

Thank you for providing a review & please accept our sincere apologies if we didn't live up to your expectations on this occasion. That dissapoints us greatly.

There were 2 double glazed sealed units that had to be replaced due to factory, however these were ordered & replaced as soon as they could be remade.

The units were supplied by Press Glass, the largest sealed unit manufacturer in the UK, however due to the nature of the product there can occasionally be the odd mark that gets missed during factory QC procedures, but of course we pick this up & replace as a matter of course. Regrettably this is an occupational hazard of working with glass.

We are sorry that our installers didn't tidy up well enough for you each evening, however be assured that we have spoken with them in order that they perform better going forward.

Your installation was provided with a 10 year guarantee, so if you have a problem with a rust spot as mentioned, please call us to arrange an engineer visit so we can rectify it for you.

Thankfully our customers generally tell us how good our installers & products are, but we are very sorry that in this instance we didn't live up to our normal excellence.

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