Southcliffdentalgroup Reviews 

422
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dentists are incredibly kind, professional, and thoroughly explain every procedure to put nervous patients completely at ease. People also appreciate the exceptionally friendly reception teams who consistently provide a welcoming atmosphere and ensure that visits run smoothly from the moment patients walk through the door. Some reviewers were not happy with communication issues, noting frequent difficulties trying to reach the clinic by phone. Consumers also mentioned that administrative responses can take a long time, leading to occasional frustration when attempting to secure timely assistance or change scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and dental teams are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting that reception staff and... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a high level of disagreement among... See more

Location

Reviewers mention ambiguous feedback about location, reflecting a wide variety of different branches visited... See more

User experience

People report positive experiences with user experience, highlighting consistently friendly staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(422)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I found there is a dentist practising…

Whilst visiting the WESTBURY practise recently to book an appointment I was met with one of the staff screaming and shouting. I was later told this is the new dentist there. Safe to say I did not feel comfortable or have any trust in this person at all. He made one of the nurses cry and the atmosphere was so tense. Definitely won’t be booking to see him.

Update referencing reply from southcliff. I am indeed a patient. And as it stand have an appointment booked for a few weeks. This is not professional as a company to accuse a patient of lying.

29 May 2026
Unprompted review
Southcliffdentalgroup logo

Reply from Southcliffdentalgroup

The dentist in Westbury has many positive reveiws from patients and nurses. We have had a few nurses who do not fit into our ethos/ practice values and thus believe this review is not from a patient.

Rated 1 out of 5 stars

Went for an appointment to be told…

Went for an appointment to be told there is no NHS dentist. Saw a dental therapist who can’t do anything for me. Now been told I have to wait months for a hospital appointment and to call 111 for a prescription as they can’t help me

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Southcliff Margate

Southcliff Margate.
I had a check up as I had a broken wisdom tooth. The dentist was lovely and very reassuring. I then had another appointment to extract the broken tooth. During the procedure I had a panic attack and the staff were very quick to deal with me and gave me a glucose drink and sat me in another surgery until I was fully recovered. I could not fault the service I recieved from all of the staff members.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Truly the worst dentist practice

Truly the worst dentist practice, the dentists are untrained and unprofessional. The CEO should be charged for the way he treats patients.

Do not attend this surgery. You will regret it.

Just to add they clearly pay for all the fake positives reviews. Look at the consistency of the bad reviews and how they all say the same thing. This company is fraudulent avoid!

23 May 2026
Unprompted review
Rated 1 out of 5 stars

rubbish i have been thrown under the…

rubbish i have been thrown under the bus because of a issue with the computer system not sending reminders as i had not received an email or text leading up to the missed appointment. i have serval sleep issues which i can sleep for up to 18 to 20 hours also have issues with my spine and both hips and when i had my last appointment i didn't even see a dentist and was told to make another appointment disgusting service to you customer's with health issues they don't care and no sympathy advise people to change before they get thrown under the bus like me

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent dentist

The receptionists were very pleasant and I can not speak more highly of the dentist Jubran .. unfortunately I have a fear of dentistry but Jubran was very sympathetic made me feel relaxed, explained the procedure in detail answered all my questions snd was very obliging and didn’t rush and more importantly executed the extraction causing no discomfort or pain .. I sincerely hope he remains a dentist at south cliff.. thank you so much

19 May 2026
Unprompted review
Rated 1 out of 5 stars

We are now a year on from leaving the…

We are now a year on from leaving the surgery and my 11 year old has had long lasting implications from a lack of treatment and referrals. They had always told me his teeth were great and our new dentist spotted issues straight away that they had either ignored or missed. This is now resulting in him losing 2 adult teeth

My first hygienist appointment lasted 5 minutes and again new dentist could not tell I’d been to see a hygienist a few months before.

They constantly tried to upsell to me and my partner but my children have ongoing issues which were not treated promptly.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , the dentist Ashila Vanghese and staff were both thorough and gentle I would highly recommend the Gosport practice

13 May 2026
Unprompted review
Rated 2 out of 5 stars

Another Dental Group only worried about the bottom line

I had been going to the same experienced dental hygienist at the location in Battle Road in Hastings. Then it was sold to this dental group, she left and they've had a revolving door of young, relatively inexperienced hygienists who despatch you as fast as they can.
There are obviously not enough clerical staff as you hang on the phone for ages and call backs, if you ask for them, take a long time.
I don't blame any of this on either the admin or dental staff. It is all about the bottom line with a large dental group who cares about their profits and not their employees or their patients.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Southcliff marlborough is the worst…

Southcliff marlborough is the worst dentist i have ever been to, everytime i go for a check up the say im ok for another 6 months but my teeth are falling out and they keep passing any work by and they constantly cancel appointments because they only have one dentist in on a Tuesday they allways have an excuse , the receptionist is very rude and argumentative they tell you they will call you back but that never happens! Why are they still trading!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I haven’t been able to find an NHS…

I haven’t been able to find an NHS dentist for 2 years, following my move to Pevensey, then I came across South Cliff Dentists in Eastbourne. Very pleasant dentist, put me at my ease and then saw Poona, the hygienist on 4th May. Lovely lady, very professional and my teeth feel amazing. Would highly recommmend her.

1 May 2026
Unprompted review

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