Souq.com Reviews 211

Great E business online business store good products with good services Always fast customer caring

Ordered quite a few items now from Souq and at least 3 of them have been damaged or have had stuff missing! I’ve also experienced the worst customer service ever in my life! I would definitely recommend you do not purchase anything from this site as you will be very disappointed.

BOUGHT SAMSUNG GALAXY S7 EDGE WITH ORDER # 1070010097561 STILL STRUGGLING TO GET REPLACED OR REFUND.

BOUGHT BRAND NEW ON JULY 25TH JUST AFTER 42 DAY'S NETWORK WAS GONE ( CHIP NOT READING / BLOCKED BY T MOBILE ) EXPLAINED TO THEM THEY ASK ME TO SEND BACK WITH BOX WITHIN 14 DAY'S THEY WILL FIX, AFTER 20 DAY'S RECEIVED BACK THE PC. WITHOUT REPAIR / FIXED NO EXPLANATION TILL NOW... EVERY TIME NEW TICKET IS ISSUED WILL RETURN IN 48 HOURS WITH CALL, NO ONE CALLS VERY BAD SERVICE AFTER SALES THE WILL MAKE YOU STRUGGLE AND NO RESULT......

I bought a brand new laptop for my son's birthday, and it arrived defected, dead battery. I returned it back hoping to get a replacement, refund or at least warranty repairs. I was denied refund because the package the laptop was returned in wasn't the original, my bad. But even replacement was denied, and so it was taken for repair. A week goes by, no feedback, no status. The supplier doesn't seem to accept my communication request. Souq gives a long timeframe for repairs, 14 working days. On Sunday October 21 they sent me a email saying my laptop was repaired and I will receive it shortly. Today is Friday 26 Oct and I received nothing. I called them every single day this week and opened more than 2 tickets, but they keep closing them without solving my problem. Please avoid this nightmare.

Stay AWAY..

Delivery promised within 3 to 5 days, 3 weeks later still nothing received. When I emailed Souq.com and complained, they cancelled my order.

HAHA... What a joke of a company.

STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY.

Sub-standard product sale.
lack of customer service.
lack of quick action.
false assurance
and lot more...........

ordered a sports top on 6th of October, promised next day delivery still not here. I this this is a bogus company. The money has been take of my credit card.Im fuming. I made number of phone calls. I keep getting apologies, they have no idea when they can delivery it as none of the courier services are picking it up from warehouse. This is the last time Ill be ordering from these people.

Cant trust the listing its totaly wrong and you cant review negativily. Your negative review never be displayed so dont trust the reviews.

i ordered aldo bag..but not delivered..only empty box i recived. i pay via card.and they deduct my card money.then I cannot get my money back
curse u souq.com

I got scammed by a seller (magicdeals) on souq. I had recently ordered a pair of wireless earphones by a company called dacom on souq.com. When the order arrived the product inside was from a different company called a-pper. To top it off one of the earphones wasn't even working. Its been over a week since this has happened.

I had raised a ticket but the customer service closed it automatically even though I responded in time and the return request was cancelled without my knowledge. So I raised another ticked and this time they promised me that the product will be collected in two days. I keep getting courier messages saying that they are on their way etc etc, but no phone calls, no one showed up and as of today, I receive a mail which requires me to respond to the customer service at around 8pm and by around 9 pm when i opened my mail they have closed the ticket saying issue resolved, when in reality the product is still with me.

This is a blatant scam and I request everyone to make loved ones and others aware that souq is cheating its customers. Do not make the same mistake I made

ordered eletronic razor and everything was in order, nothing to complain about

Good company to deal...good products..fast delivery

SPAMMERS!
Registered once at their website and they keep sending spam to this email.
I tried to login and remove all communication methods, and they even show no more left, but they keep sending "promotional emails".
There is no option to delete account as well.
I regret signing up to their website.

Always deliver on time and very fast response by customer service

Souq.com used to have the best quality and commitment to its costumers, but now it’s really the otherwise... I have placed an order 6 days ago with due for delivery next day. Until now I haven’t received the order, I have called the courier and souq.come several times with no result, they are only promising... I am really shocked from this very low level of quality that they have reached

I would give them less than 1 star if possible, as they are the worst service I’ve ever crossed by, they are unprofessional company which lead me to cancel all my orders and delete all my accounts off.. will never deal with them again.. and will not recommend to anyone to do so!

Horrible service
Fake conditions
The worst shopping website ever
Broken items, no refunds.
Never buy from this website unless it's Amazon Global.

Till now I have ordered nearly 2400AED worth of items. Overall satisfied.
Delivery was great and fast. Returns also hassle free.

Defective products !! Very bad customer !! Absolutely zero product knowledge !!