Soundtrack Reviews 

285
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No... See more

Company replied

Rated 5 out of 5 stars

We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer... See more

Rated 5 out of 5 stars

I have been very happy with Soundtrack overall. The playlist selection is excellent, and both the controller and mobile app make the system very easy to manage in a business environment. The exp... See more

Company replied

Rated 5 out of 5 stars

Creating playlist for Holiday was never been easier. Please add more theme for different time; morning, afternoon, evening and night. Different genre will be better; Pop, Rock, jazz, etc. More option... See more

Company details

  1. Software Company
  2. also in
  3. Audio Visual Consultant
  4. Media Company
  5. Music Management and Promotion
  6. Music Store

Written by the company

Soundtrack is the world's leading music streaming service built specifically for business. Founded by Ola Sars, co-founder of Beats Music, the platform empowers global brands to stream music legally and strategically in commercial spaces. Soundtrack is currently used in 73 countries by global companies such as Uniqlo, Dr. Martens, Four Seasons, Kiehl's, Joe & The Juice and Tag Heuer. With a catalog of more than 125 million tracks, tools for playlist control across multiple locations and built-in licensing compliance, Soundtrack helps brands deliver consistent, emotionally resonant experiences while protecting artist rights.


Contact info

3.5

Average

TrustScore 3.5 out of 5

285 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(285)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Getting better

Easy to use, good customer support. Music quality is good. Recent updates have been solid and it has improved a lot recently.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Easy and intuitive!

Very quick easy to implement into my business! I love the scheduling feature and the ability to use both Soundtrack-created playlists and my own playlists. Enjoying the variety of music in the catalog :)

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Totally recommended

It is like Spotify, but legal and with commercial-oriented features!
Very easy to use and there are plenty of ready-made playlists to choose from.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Sold on Soundtrack!

The best business music option that I’ve tried. Can’t fault the service and it’s an easy win for me.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

This is the most s*it awful streaming…

This is the most s*it awful streaming service I have literally ever used. I cant find any of the bands or artists I like. I fu*king hate it! HATE IT! Also its fu*king slow and you cant use it with lap top, except to stop or skip song. If you consider a spotify type of easy to use streaming service for your business, dont even consider this piece of crap. I mean, what the fu*k where they thinking when they made this fu*kin abomination.

1 January 2024
Unprompted review
Soundtrack logo

Reply from Soundtrack

Dear Mr. Junttanen,

We are very concerned about some of your notes, as we pride ourselves on platform reliability, music selection, and quality. We tried to find your account in our system and cannot locate your account nor the company that you work for, for which we would provide music. If you would please share which company or contact us directly so that we can review the issues you noted from our system and address any issues or concerns.

Andreas
The Soundtrack Your Brand team

Rated 5 out of 5 stars

Super easy!

Super easy to use (very similar to Spotifys app), has great pre-made playlists and has pretty much all the songs that we want to play.

18 December 2023
Unprompted review
Rated 2 out of 5 stars

Very poor music selection.

Very poor music selection.
Looking through the play list they look good but once you sign up, you realise how limited the play lists are. Christmas play list, lucky to be 2 hours of Christmas music unless you have the same songs play in different genre like jazz or instrumental.
Also the volume doesn't remain stable, one song is loud then another is quiet thinking its stopped because you can barely hear it.
Disappointing and we will be closing the account.
We have spoken to your sup[port about the sound issues and nothing was done. Your play lists are the same songs, 30 playlists but they only have a very limited library..... I don't need 30 different versions of Santa is coming to town, there are 1000's of Christmas songs, just not on your playlist. But thanks for the reply, it changed nothing.

14 December 2023
Soundtrack logo

Reply from Soundtrack

Hi there,

Thank you for leaving a review.

We’re sorry to hear that you’re unhappy with our music selection. We have hundreds of ready-made playlists and over 30 Christmas playlists with several hours of songs in each playlist. The easiest way to find them is by searching for the word “Christmas” in our music library.

The volume differences you’re experiencing may be resolved by changing your music settings, or it could be due to a technical issue. We’d be happy to take a closer look and try to fix it for you. Contact us at support@soundtrackyourbrand.com and include your account details, and our team will help you right away.

We hope to hear from you!

Andreas
The Soundtrack Your Brand team

Rated 5 out of 5 stars

Easy to use

Perfect streaming service for my business. Good music selection, scheduling feature and easy to use!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Schedule is great

Schedule is great

I signed up for Soundtrack since I heard that Spotify is not legal to use for my shop. It was a bit different from what I'm used to but once I found the schedule feature it saves me tons of time.

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Spotify? Not even.

They promote the ability to interact with Spotify. What they don't tell you is that they don't have licenses for artists like The Rolling Stones, or Paul Simon, or The Beatles. Like every other service, they start inserting songs that they pay less for, some that no one has ever heard of. Spotify could find a better partner, or just create their own service. I've had them all and this one seemed promising but was just another example of greed in the music industry.

13 November 2023
Unprompted review
Soundtrack logo

Reply from Soundtrack

Hi Steve,

Thank you for your review.

While we have the largest catalog of commercial music in the world with over 100 million songs and licensing agreements with almost all the major labels, there are still some songs and artists that are currently not available for use on our platform. We are constantly adding new songs and are working hard to provide as much content as possible.

If you are struggling to find the music you want for your business, send us an email at support@soundtrackyourbrand.com and we'll be happy to help you!

Andreas
The Soundtrack Your Brand team

Rated 1 out of 5 stars

Completely misleading and they provided…

Completely misleading and they provided my personal data to OneMusic without my knowledge who then went ahead and demanded $300 from me to continue using SoundTrack Your Brand.

When I signed up the information presented to me was as if by purchasing the license \ subscription off SoundTrack that I would be able to legally use their music in my store. Imagine my horror when I get a demanding email from OneMusic telling me that I need to pay an additional $300 to continue using SoundTrack service. This was never mentioned when I signed up and made payment to SoundTrack and Soundtrack made it seem as if by purchasing a license through them that this would be enough to play music legally in my store. It was not.

So now I have a SoundTrack license that I paid hundreds of dollars for that I can not use anymore even though I have well over half a year of my license left.. and here's the kicker - no refunds on subscriptions so i'm expected to just pick up the bill even though the service was misrepresented to me.

If you live in New Zealand, Australia, The UK or any other country that requires a public performing license do not use SoundTrack

Simply use royalty free music in your store. It doesnt cost hundreds of dollars and you won't have your data provided to a third party without your knoweldge - a third party who will demand hundreds of dollars on top.

12 June 2023
Unprompted review
Soundtrack logo

Reply from Soundtrack

Hello,

We’re sorry for any misunderstanding regarding the licensing aspect of our service. While we try to make it as easy as possible for our customers to play music legally in their businesses, we understand that music licensing can be confusing.

In New Zealand and Australia, businesses need to obtain a public performance license from their local PRO (Performance Rights Organisation), OneMusic. We communicate this on our website (soundtrackyourbrand.com/licensing) and in our terms and conditions.

Since you were not aware of this when signing up, we are happy to offer you a refund. Contact us at support@soundtrackyourbrand.com and our team will help you right away.

Andreas
The Soundtrack Your Brand team

Rated 1 out of 5 stars

No UK license cover... Disingenuously worded beware you could be fined

We looked into this as a business and fortunately we just tested and did not use. We realised before going live that there is still license fees on top. It's carefully worded to sell you a service believing it's everything you need to do so but in fact arent. It's just the tools to play licensed music... Minus the main thing the licensing. Disingenuously worded on purpose to make a sale and aren't bothered clearly about how it leaves their customers high and dry down the line. Stay clear and find other alternatives for music in you stores we will be. Thankfully we realised but imagine many others won't have.

16 January 2023
Unprompted review
Soundtrack logo

Reply from Soundtrack

Hi Simon,

Thank you for your review.

We apologize for the confusion regarding our licensing. The public performance license, that is needed to play music in public, is included in the subscription fee in some countries but not all. In the UK, the license is not included and needs to be paid separately to PPL PRS.

We are doing our best to communicate this to our customers but we will make an effort to review and update any information on our website and help pages that might need further clarification. Thank you for bringing it to our attention!

Andreas
The Soundtrack Your Brand team

Rated 1 out of 5 stars

They Over Charged us $630!!

They have been charging us double for over a year and when we finally caught on to how shady they were being their response to rectify this situation was 3 months free. That is a slap in the face considering they have over charged us over $630 and are refusing to reimburse us... I would NEVER recommend this company...

17 November 2022
Unprompted review
Soundtrack logo

Reply from Soundtrack

Hello,

Thanks for leaving a review. We're sorry to hear about your experience with us.

Soundtrack is a self-service and the reason for the charge is that you had created two accounts with us. Due to the nature of our service, licensing fees are paid for all active subscriptions which limits the ability for us to process refunds without a particular reason.

You are always welcome back to us and we'd be happy to offer three months' worth of subscription fees if you want to continue using Soundtrack. We hope to see you again!

Andreas
The Soundtrack Your Brand team

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