Sound Shoppe NYC Reviews 

301
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional selection of unique and hard-to-find boutique pedals, highlighting the quality and variety of products available. Many consumers also commend the remarkably fast shipping and careful packaging, ensuring items arrive quickly and safely. The overall service, including communication and customer support, is frequently described as stellar, making transactions seamless and pleasant. Customers also frequently appreciate the personalized touches, such as thank you notes, included with their orders. Many reviewers highlight the excellent value and competitive pricing, making high-quality products accessible.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting an exceptional and comprehensive selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the exceptionally fast... See more

Service

People report positive experiences with service, highlighting that it elevates the store from great to... See more

Order

Clients share positive opinions on their orders, with many expressing satisfaction and a desire to reorder.... See more

Customer service

Customers had positive experiences with customer service, highlighting the genuinely helpful and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with both the pedal and the experience. The pedal sounds absolutely incredible exactly what I was hoping for and even better in person. It’s clear a lot of care went into how i... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

301 reviews

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Asks customers to review

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4.9

All reviews

(301)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, fast delivery internationally

I ordered a UA Heavenly pedal. The price was the best I could find online and the delivery time from NYC, USA to Brisbane, Australia was only a few days. Great service.

4 May 2025
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Reply from Sound Shoppe NYC

Sweet! We're using UPS Worldwide now, it's pretty much anywhere in two or three days! -Dave

Rated 5 out of 5 stars

Sound Shoppe NYC is next level!

My experience was one of the greatest I could ask for! Sound Shoppe NYC is the most unique and has a diversity of gear from different countries. A+ shipping, customer service and is a no-brainer when it comes to buying from here. An automatic 5 stars for Sound Shoppe NYC!

22 April 2025
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Reply from Sound Shoppe NYC

I think I'm blushing. Thanks You! -Dave

Rated 4 out of 5 stars

The shop and Dave himself were great

The shop and Dave himself were great as a first time shopper and gave a a great experience all the way through!
Unfortunately, the pedal I received was malfunctioning but I wouldn't blame that on the shoppe itself. Overall, I would make another purchase here when the right pedal comes along!

16 April 2025
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Reply from Sound Shoppe NYC

Thank you Miguel for understanding.
With my apologies, you have been refunded.
Please let me know if there's anything else we can do for you?
-Dave

Rated 5 out of 5 stars

Sound Shoppe is a professional and…

Sound Shoppe is a professional and convient place to shop for musical instruments.

Their selection was great. They have many brands that other stores don't carry. They shipped my order promptly. It was packaged well and arrived in perfect condition.

22 April 2025
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Reply from Sound Shoppe NYC

Glad to hear it! Thank you very much for the positive feedback. -Dave

Rated 5 out of 5 stars

Interesting selection

Interesting selection, fast shipping, nice packing and a very kind personal note!

16 April 2025
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Reply from Sound Shoppe NYC

Thanks Jonathan! We're glad that you're happy. -Dave

Rated 5 out of 5 stars

great company

great selection. great communication to let me know how far out my delivery was. everything was packaged well. will definitely be shopping here more!

14 April 2025
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Reply from Sound Shoppe NYC

Thanks Patrick! We look forward to seeing you again :) -Dave

Rated 5 out of 5 stars

Fantastic service and seller…

Fantastic service and seller communication, excellent prices, quick despatch and (international) delivery!

12 April 2025
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Reply from Sound Shoppe NYC

Thanks Nick! We're trying to use expedited international shipping now. I'm glad it's working out! -D

Rated 5 out of 5 stars

Top notch

Fast shipping. Incredibly friendly and helpful. Love this shop!

31 March 2025
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Reply from Sound Shoppe NYC

Thanks Troy. Feel free to write if you need me. Dave@soundshoppe.nyc

Rated 5 out of 5 stars

Unique selection of high quality…

Unique selection of high quality pedals. USPS had a delay in their system but Sound Shoppe NYC followed up with me and was willing to send another pedal due to the delay. Impressive service. Thanks Dave!

24 March 2025
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Reply from Sound Shoppe NYC

Thank you jay. I'm glad it arrived safe and sound. Better late than never! -D

Rated 5 out of 5 stars

Great Customer Service!

This was my first time ordering from the shop. I used the chat to ask about a specific preorder pedal, and my questions were answered very quickly by the friendly staff. They were also able to give me extra helpful info without asking, like shipping times, etc. This is exactly the kind of shopping experience I’d want when buying anything, especially anything guitar related. Will for sure be a returning customer. Thanks again!

28 March 2025
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Reply from Sound Shoppe NYC

Thank you David. I appreciate the review and look forward to seeing you again! -Dave

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